STAS picture hanging systems - hangingsystems.com

Reviews:

Hi Graham, so sorry for the delay to your order. I can see there was a delay to the dispatch of your order which we notified you about which meant there was a small delay to the dispatch of your order. The reviews go out about a week after ordering. I can see your order was dispatched on the 2nd. We will chase this up with the courier. We do say that orders should be delivered within 1-2 working days after dispatch. Once you have received the order I do hope you might reconsider the 1 star rating based on the products and customer service. I believe my colleague has picked up and emailed you personally. My apologies again for the delay. Hangingsystems.com

Hi John thank you for your feedback, you should not have to soak the cords, the cords are supplied to us curled up which saves cost to us and the customers. The cords will correct once weight is on the cords as they will be forced to have the right way when you have a frame on the hooks. We do suggest using 2 cords and hooks if you have difficulty hanging or getting the items straight. I hope you find success with the hanging. Do take a look at some of the blog posts on the website where there are useful tips on hanging. If you are still struggling do send us photos and we can take a look. regards Hangingsystems.com