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Top positive review
19 Aug 2023
Verified review
Extremely pleased with the strap that I ordered from you. It is a genuine, high quality exact replacement for the original. My watch now looks and feels like it was the first day I bought it. Your initial communications were very good confirming order and being dispatched on the same day. You then notified me that it was with Customs soon afterwards. However, it was over a week later before I heard anything, the delivery agent in the UK confirming that they had received it. Their delivery process was communicated frequently and delivered on time. I was becoming concerned during the long gap that occurred. I feel that if I had been advised that the Customs to UK delivery agent could take 7 - 10 days my concerns would have been avoided. That being said, I would have no problem ordering from Watch.co.uk again and highly recommended them to others wanting excellent products.
Hi,
Can you please help me with any information regarding my order from watch.co.uk?
I received an item (watch) returned it but it seems to get stuck somewhere between me and seller.
Return sent over a month ago with shipping/tracking number LO208212284GB
When contacted PayPal they couldn't do anything because apparently watch.co.uk can't issue refund after certain time has passed (disregarding fact that item was stuck with haulier for over a month) and at this moment in time I have neither watch nor money.
Good afternoon,
Thank you for your review.
Our sincere apologies that the package arrived later than expected.
If you have any further questions about this, please let us know.
Kind Regards, Team Watch.co.uk
29 Sept 2023
Verified review
I am disappointed that despite advertising item arrives in 4-6 working days, it took two weeks.
However received correct item.
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Answer by watch.co.uk
29 Sept 2023
Good afternoon,
Thank you for your review.
Our sincere apologies that the package arrived later than expected.
If you have any further questions about this, please let us know.
Kind Regards, Team Watch.co.uk
21 Sept 2023
Verified review
worst shipping services ever
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Answer by watch.co.uk
21 Sept 2023
Good afternoon,
Thank you for your review. We are sorry to hear that you are not happy with the shipping option.
We now see that your package was delivered on the 19th, could you please indicate whether this is correct? If you have not received the package, please let us know so that we can solve this for you! Greeting, Team Watch.co.uk
16 Sept 2023
Verified review
Get rid of evri/Hermes they are awful make returns easier too complicated requiring printers that most people don’t have. Pre printed return labels would be a lot more useful
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Answer by watch.co.uk
16 Sept 2023
Good morning Bill,
Thank you for your comment and for the feedback!
Unfortunately, as UK is no longer part of the EU, we do not have free return labes, as we can only cover the return cost for orders inside the EU.
Kind regards,
Team Watch.co.uk
10 Sept 2023
Verified review
Good product slow delivery
Disappointed with the length of delivery
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Answer by watch.co.uk
11 Sept 2023
Good afternoon,
Thank you for your positive review! We apologize that the package arrived a little later than expected. We hope you enjoy your order. If you have any further questions, please let us know.
Greetings, Team Watch.co.uk
19 Aug 2023
Verified review
Seiko watch strap & fixing pins
The watch strap pins that attach the strap to the watch that were sent were to large a diameter and did not fit the strap. The watch strap itself was of very good quality.
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Answer by watch.co.uk
22 Aug 2023
Good afternoon,
Thank you for your review, sorry to hear that the pins are not the correct size. If you still want to have these, we would love to hear from you, it is best to contact our customer service.
Regards, Team Watch.co.uk
9 Aug 2023
Verified review
Delivery took longer than predicted. Paid for 3-5 days, took 7. Came from the Netherlands.
Not sure the strap is genuine Victorinox, it has the logo on the fastener, but previous ones said they were genuine on the inside of the strap, but it’s leather, looks ok and does the job.
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Answer by watch.co.uk
10 Aug 2023
Good afternoon,
Thank you for your positive review! We apologize that the package took longer than expected. The strap is 100% original from the Victorinox brand, if you have any further questions about this, please do not hesitate to contact us! Kind Regards, Team Watch.co.uk
2 Aug 2023
Verified review
Watch is good, gift wrapping is rubbish
The watch is very nice. However, the gift wrapping was a waste of money. I don't call a big green box gift wrapping.
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Answer by watch.co.uk
3 Aug 2023
Good afternoon,
Thank you for your review. Glad to hear you like the watch! thanks for the feedback on the packaging material, we will do something about this. If you have any further questions, feel free to let us know! Regards, Team Watch.co.uk
26 Jul 2023
Verified review
Delivery date was missed. No communication from seller. Complaint by buyer prompted seller investigation, otherwise unlikely?
Item eventually arrived, and is ideal.
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Answer by watch.co.uk
26 Jul 2023
Good afternoon, thank you for your feedback!
When the customer reports a delay, we always have to get in touch with the courier to check what is happening and to ask for more information about the issue.
We see that the order was delivered 2 days after the estimated delivery date, we apologize for the delay.
We always try to avoid these issues, but sometimes it can happen that, for different reasons, a package can be slightly delayed. People working with the courier company are humans, after all :)
We hope to see you again and exceed your expectations,
Team Watch.co.uk
23 Jul 2023
Verified review
Took very long to be delivered
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Answer by watch.co.uk
24 Jul 2023
Good afternoon, Thank you for your review. We apologize that the package arrived later than expected. We hope you enjoy your purchase and hope to see you again soon. Kind Regards Team Watch.co.uk
21 Jul 2023
Verified review
Quick delivery, but disappointed the strap never came with a pin to fix to the watch this was not mentioned in the description.
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Answer by watch.co.uk
21 Jul 2023
Dear Graham, Thank you for your review. Sorry this wasn't clear! We will send the pins under service to you right away!:) Kind Regards, Team Watch.co.uk
21 Jul 2023
Verified review
Slow delivery
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Answer by watch.co.uk
21 Jul 2023
Good afternoon, Thank you for your review. We apologize that the package arrived later than expected. We hope you enjoy your purchase and hope to see you again soon. Kind Regards Team Watch.co.uk
21 Jul 2023
Verified review
Delivery was late and the colour did dot seem to match my expectations. The price is also very expensive for the quality.
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Answer by watch.co.uk
21 Jul 2023
Good afternoon, Thank you for your review. If you still have questions, you can always contact us. Regards, Team Watch.co.uk
The watch strap is very good. The delivery time was long. I purchased a strap for my TW Steel watch at the same time and from the same country on Sunday 9th July. TW was free delivery and included the tool to replace the strap. The strap from TW was delivered on Tuesday the 11th. However the strap from Watch.co.uk cost me £5.70 delivery and the tool £1.73. The strap was delivered on the 17th, therfore doubtful I would buy from Watch.co.uk again.
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Answer by watch.co.uk
18 Jul 2023
Dear Keith,
Thank you for your review. We are happy to hear that you like the band. If you have any doubts about placing an order for the next time, you can always contact us in advance. Then we are happy to look with you at the best and fastest shipping option :) Regards, Team Watch.co.uk
easy to order fast delivery only marked down as quality of strap is poor the small strap retainer was broken on arrival but to return it was going to be a hassle so using it without it
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Answer by watch.co.uk
18 Jul 2023
Good afternoon,
Thank you for your review.
We are sorry to hear that the quality is not good and that you cannot enjoy it now. We are happy to solve this for you! I would like to ask you to contact us. Sincerely, Team Watch.co.uk
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