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Top positive review
5 Oct 2023
Verified review
Good products at fair prices and by and large they stock all the accessory equipment you're likely to need for your pumping application.
It would be further helpful if the company defined clean, grey, dirty water in terms of respective frequency distribution of particle sizes per unit volume and quoted the tolerance of different types of pumps to particle sizes. For example, state whether a clean water pump will tolerate particle sizes of say 100 microns or more. In this connection the provision of a suitable range of hose filters would project the company to the "top of the tree."
1). Don’t state on your website to prospective purchasers you have an item in stock when you DONT!
2) Don’t tell customers via your customer service that an item will be dispatched today & delivered tomorrow when it clearly won’t as you don’t physically have it in stock!
3) ordered six days ago & still no delivery, no tracking information, no indication of being dispatched & told again by customer service on the phone it will be with you tomorrow.
Only order if you are not in a hurry to receive the item. No good if you are an engineer with a client who has no water supply for six days so far.
Nearly every supplier quotes next day delivery but it takes from a few days, weeks or never turns up.
Water pump.com delivered the next day, have made a favorite and now my preferred supplier.
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5 Jul 2023
Verified review
Phoned for advice very helpful did no go for the one that was recommended as it was out of stock.
Got the next one down dose the job perfectly great service thanks for you great help
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5 Dec 2023
Verified review
Really helpful in answering all my queries
Really quick, helpful and friendly in answering all my questions - and there were lots… no qualms in purchasing and couldn’t be beaten on price neither
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24 Aug 2023
Verified review
ordering,payment and delivery was 100% i can not think of anything that you can do better, my new pump is installed and working great
Thankyou
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12 Jan 2024
Verified review
Would have been a good idea to let people know that it does not have an english plug on it or provide an adaptor...
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Answer by Waterpump.co.uk
15 Jan 2024
Dear Customer,
It is legally allowed if it is supplied with the right adapter, which we indeed provide. We understand that there may be confusion at times, but we ensure that our products comply with all applicable regulations. If you have any further questions, feel free to ask.
Kind regards,
Team Waterpump
Quick delivery good product and quick answers with enquiries
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13 Dec 2023
Verified review
very good service
very happy with the purchace procedure, price was good and delivery was efficient with good comms
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6 Aug 2023
Verified review
Came as a kit I had to build, also continental two pin plug fitted to pump not three pin uk plug.
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8 Jan 2024
Verified review
Powerful Pump, just right to take water out of a big water butt over a distance of 17 meters.
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30 Nov 2023
Verified review
Asked for refund as no longer required. This was provided as soon as the return was made.
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31 Jul 2023
Verified review
We bought the pump because the garage kept flooding it now pumps it out before it floods
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22 May 2023
Verified review
Delivery was quick and the pump , once we got the air out of it operated
very well.
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10 Jan 2024
Verified review
Did not think I was legal to sell an electrical item in the UK without a 13A plug
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Answer by Waterpump.co.uk
11 Jan 2024
Dear Customer,
It is legally allowed if it is supplied with the right adapter, which we indeed provide. We understand that there may be confusion at times, but we ensure that our products comply with all applicable regulations. If you have any further questions, feel free to ask.
Kind regards,
Team Waterpump
14 Nov 2023
Verified review
A great product at a very good price and delivered next day. What's not to like?
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24 Nov 2023
Verified review
Good place for pumps
Good website, useful technical information and quick delivery. Good price too
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18 Jul 2023
Verified review
Good prices. Decent product, supplied speedily. Nice staff to deal with too.
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26 Aug 2023
Verified review
Water harvesting pump order
Very helpful phone response, easy online ordering, very speedy delivery.
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10 Oct 2023
Verified review
Ordered pump one afternoon and it was delivered the following morning
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20 May 2023
Verified review
Very informative website. Swift service and delivery. Top draw.
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19 May 2023
Verified review
Easy to use website with all the info you need. Quick delivery.
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