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Waterpump.co.uk
Reviews:

143 reviews in the last 12 months298 total reviews  

4.48
Good

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Top positive review

5 Oct 2023
 Verified review
Good products at fair prices and by and large they stock all the accessory equipment you're likely to need for your pumping application. It would be further helpful if the company defined clean, grey, dirty water in terms of respective frequency distribution of particle sizes per unit volume and quoted the tolerance of different types of pumps to particle sizes. For example, state whether a clean water pump will tolerate particle sizes of say 100 microns or more. In this connection the provision of a suitable range of hose filters would project the company to the "top of the tree."
EK

Top negative review

8 Dec 2023
 Verified review
1). Don’t state on your website to prospective purchasers you have an item in stock when you DONT! 2) Don’t tell customers via your customer service that an item will be dispatched today & delivered tomorrow when it clearly won’t as you don’t physically have it in stock! 3) ordered six days ago & still no delivery, no tracking information, no indication of being dispatched & told again by customer service on the phone it will be with you tomorrow. Only order if you are not in a hurry to receive the item. No good if you are an engineer with a client who has no water supply for six days so far.
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Reviews for Waterpump.co.uk

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22 Feb 2024
 Verified review
Superb service and was given good advice on replacement.
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25 Feb 2024
 Verified review
Price was excellent. Delivery was fast and next day.
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1 Mar 2024
 Verified review

LM waterpump purchase

Had the pump ex-stock with next day delivery
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16 Mar 2024
 Verified review
Competitive price and delivered quickly.
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22 Feb 2024
 Verified review
Swift delivery and excellent product.
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12 Mar 2024
 Verified review
Easy to order and quick delivery.
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6 Mar 2024
 Verified review
Great customer service
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23 Feb 2024
 Verified review
Quickly despatched.
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17 Feb 2024
 Verified review
Good quick service
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16 Mar 2024
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20 Feb 2024
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12 Feb 2024
 Verified review
Product ordered arrived quickly as described. I was looking at another pump but they were clear on the website it wasn't in stock and what date this was expected in. As the die in date kept changing I opted to buy another pump that was in stock. No one can control supply ships being diverted around the planet due to piracy can they.
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18 Jan 2024
 Verified review
The pump is just as described and arrived quickly.
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9 Feb 2024
 Verified review
Good quick service
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11 Feb 2024
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11 Feb 2024
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27 Aug 2023
 Verified review

Used items sent and zero support

Stuff arrived promptly but was clearly used stock/returns. The pump that cost me £350 had marks all over it, rust, scratces. support is absolute rubbish. No help whatsoever. Shame as the website and stock are really good but I’ll be going elsewhere in future.
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Answer by Waterpump.co.uk
2 Oct 2023
Dear Customer, We apologize for any inconvenience you've experienced with your recent purchase. We take product quality and customer support seriously. We have not received any communication regarding the items being used or any related concerns. If you would like to exchange the pump or have any other questions or issues, please don't hesitate to reach out to us. We are here to assist you and ensure your satisfaction with our products. Thank you for bringing this to our attention, and we hope to resolve the matter to your satisfaction. Please contact us so that we can resolve the matter.
28 May 2023
 Verified review
Great bit of kit, does what is sayes on the box. I would have liked a power cable attached. I was a bit suprised that it didn't come with one and it could have delayed me with the set up, which woud have been disappointing.
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7 Oct 2023
 Verified review

Top candidate for water pumps

Very clear website on water pumps, very competitive prices (including delivery charges), a very wide range of pumps and helpful guidance on setting up. Overall, I think it is the best website dedicated to water pumps.
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15 Jul 2023
 Verified review

Customer Service

On receipt of new pump found it had no electrical activity out of the box. An immediate replacement was sent without delay. Able to contact customer services with no difficulty to explain predicament
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