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Top positive review
5 Oct 2023
Verified review
Good products at fair prices and by and large they stock all the accessory equipment you're likely to need for your pumping application.
It would be further helpful if the company defined clean, grey, dirty water in terms of respective frequency distribution of particle sizes per unit volume and quoted the tolerance of different types of pumps to particle sizes. For example, state whether a clean water pump will tolerate particle sizes of say 100 microns or more. In this connection the provision of a suitable range of hose filters would project the company to the "top of the tree."
1). Don’t state on your website to prospective purchasers you have an item in stock when you DONT!
2) Don’t tell customers via your customer service that an item will be dispatched today & delivered tomorrow when it clearly won’t as you don’t physically have it in stock!
3) ordered six days ago & still no delivery, no tracking information, no indication of being dispatched & told again by customer service on the phone it will be with you tomorrow.
Only order if you are not in a hurry to receive the item. No good if you are an engineer with a client who has no water supply for six days so far.
great product, very prompt delivery, great communication.
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22 Feb 2024
Verified review
Superb service and was given good advice on replacement.
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25 Feb 2024
Verified review
Price was excellent. Delivery was fast and next day.
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1 Mar 2024
Verified review
LM waterpump purchase
Had the pump ex-stock with next day delivery
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16 Mar 2024
Verified review
Competitive price and delivered quickly.
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22 Feb 2024
Verified review
Swift delivery and excellent product.
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12 Mar 2024
Verified review
Easy to order and quick delivery.
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6 Mar 2024
Verified review
Great customer service
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23 Feb 2024
Verified review
Quickly despatched.
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17 Feb 2024
Verified review
Good quick service
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16 Mar 2024
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20 Feb 2024
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21 Feb 2024
Verified review
phoned help line with query, basically told i needed an adapter for a recently purchased pump .I expected the call taker to tell me exactly which adapter I needed and talk me through it.
No go online and choose, or go to other wholesaler was the advice. POOR service that.
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Answer by Waterpump.co.uk
21 Feb 2024
Dear customer,
We apologize for the inconvenience you experienced. We strive to provide comprehensive assistance and will review our procedures to ensure clearer guidance in the future. Your feedback is valuable to us, and we're committed to improving our service. Please don't hesitate to reach out if you need further assistance.
Best regards, Team Waterpump
12 Feb 2024
Verified review
Product ordered arrived quickly as described.
I was looking at another pump but they were clear on the website it wasn't in stock and what date this was expected in. As the die in date kept changing I opted to buy another pump that was in stock.
No one can control supply ships being diverted around the planet due to piracy can they.
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18 Jan 2024
Verified review
The pump is just as described and arrived quickly.
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9 Feb 2024
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Good quick service
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11 Feb 2024
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11 Feb 2024
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28 May 2023
Verified review
Great bit of kit, does what is sayes on the box.
I would have liked a power cable attached. I was a bit suprised that it didn't come with one and it could have delayed me with the set up, which woud have been disappointing.
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7 Oct 2023
Verified review
Top candidate for water pumps
Very clear website on water pumps, very competitive prices (including delivery charges), a very wide range of pumps and helpful guidance on setting up. Overall, I think it is the best website dedicated to water pumps.
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