Waterpump.co.ukReviews:
143 reviews in the last 12 months298 total reviews
Good
TrustmarkValid
Top positive review
5 Oct 2023
Verified review
Good products at fair prices and by and large they stock all the accessory equipment you're likely to need for your pumping application.
It would be further helpful if the company defined clean, grey, dirty water in terms of respective frequency distribution of particle sizes per unit volume and quoted the tolerance of different types of pumps to particle sizes. For example, state whether a clean water pump will tolerate particle sizes of say 100 microns or more. In this connection the provision of a suitable range of hose filters would project the company to the "top of the tree."
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EK
Eyolf K.
Leeds
Top negative review
8 Dec 2023
Verified review
1). Don’t state on your website to prospective purchasers you have an item in stock when you DONT!
2) Don’t tell customers via your customer service that an item will be dispatched today & delivered tomorrow when it clearly won’t as you don’t physically have it in stock!
3) ordered six days ago & still no delivery, no tracking information, no indication of being dispatched & told again by customer service on the phone it will be with you tomorrow.
Only order if you are not in a hurry to receive the item. No good if you are an engineer with a client who has no water supply for six days so far.
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Reviews for Waterpump.co.uk
26 Feb 2024
Verified review
great product, very prompt delivery, great communication.
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22 Feb 2024
Verified review
Superb service and was given good advice on replacement.
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25 Feb 2024
Verified review
Price was excellent. Delivery was fast and next day.
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1 Mar 2024
Verified review
LM waterpump purchase
Had the pump ex-stock with next day delivery
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16 Mar 2024
Verified review
Competitive price and delivered quickly.
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22 Feb 2024
Verified review
Swift delivery and excellent product.
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12 Mar 2024
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Easy to order and quick delivery.
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6 Mar 2024
Verified review
Great customer service
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23 Feb 2024
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Quickly despatched.
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17 Feb 2024
Verified review
Good quick service
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16 Mar 2024
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20 Feb 2024
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12 Feb 2024
Verified review
Product ordered arrived quickly as described.
I was looking at another pump but they were clear on the website it wasn't in stock and what date this was expected in. As the die in date kept changing I opted to buy another pump that was in stock.
No one can control supply ships being diverted around the planet due to piracy can they.
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18 Jan 2024
Verified review
The pump is just as described and arrived quickly.
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9 Feb 2024
Verified review
Good quick service
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11 Feb 2024
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11 Feb 2024
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18 Jan 2024
Verified review
Do not buy from this company
Bought a water pump from these cowboys, still not received it , they don’t answer the phone, don’t reply to emails, worst customer service I’ve ever known, had to buy another pump from a decent company to do the job, not been reimbursed for pump yet , would have given 0 star review if possible
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Answer by Waterpump.co.uk
19 Jan 2024
Dear customer,
We understand your frustration and sincerely apologize for the inconvenience you have experienced. We took your feedback seriously and promptly reached out to the delivery company to address the issue.
Upon investigation, it was found that the package was returned to us. We immediately contacted you, offering the option to either reship the product or receive a refund. You chose a refund, and we processed it promptly as per your request.
We acknowledge that this has been a disappointing experience, and we are committed to improving our customer service to prevent such situations in the future. Once again, we apologize for the inconvenience, and we hope to have the opportunity to serve you better in the future.
Best regards,
Team Waterpump
28 May 2023
Verified review
Great bit of kit, does what is sayes on the box.
I would have liked a power cable attached. I was a bit suprised that it didn't come with one and it could have delayed me with the set up, which woud have been disappointing.
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7 Oct 2023
Verified review
Top candidate for water pumps
Very clear website on water pumps, very competitive prices (including delivery charges), a very wide range of pumps and helpful guidance on setting up. Overall, I think it is the best website dedicated to water pumps.
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