Waterpump.co.uk

Reviews:

Dear customer, We understand your frustration and sincerely apologize for the inconvenience you have experienced. We took your feedback seriously and promptly reached out to the delivery company to address the issue. Upon investigation, it was found that the package was returned to us. We immediately contacted you, offering the option to either reship the product or receive a refund. You chose a refund, and we processed it promptly as per your request. We acknowledge that this has been a disappointing experience, and we are committed to improving our customer service to prevent such situations in the future. Once again, we apologize for the inconvenience, and we hope to have the opportunity to serve you better in the future. Best regards, Team Waterpump

Dear customer, We appreciate your feedback and apologize for any inconvenience caused during your recent experience with us. We want to address your concerns and provide clarity on the situation. Firstly, we want to clarify that for products originating from an external warehouse, we clearly indicate longer delivery times during the ordering process, and this information is visible to customers. We understand the importance of accurate delivery estimates and strive to keep our customers informed. In your case, there was an unfortunate miscommunication, and we sincerely apologize for any confusion. Our customer service team received information from the warehouse indicating that your order would be shipped promptly. However, it seems there was a delay in the process, and we regret any frustration this may have caused. We genuinely understand the urgency of your situation, especially when it involves essential items. We acknowledge the challenges you faced, and we're committed to resolving the issue. We have already initiated a review of our communication processes to prevent such incidents in the future. Please accept our apologies for the inconvenience caused, and if there's anything more we can do to assist you or expedite the resolution, please contact our customer service team directly. We value your business and appreciate your patience. Kind regards, Team Waterpump

Dear customer, We apologize for any inconvenience you've experienced. It appears there may have been a delay in communication. We received your message on the 26th and promptly resolved the issue on the 27th, within one day. If you have any further concerns, please feel free to reach out to us. Your satisfaction is important to us.

Dear Dave, We apologize for the delayed delivery of your water pump. Upon investigation, we discovered that there was an issue with the address provided, which caused the package to not be delivered. We have been in contact with you and have reshipped the water pump with the correct address. We understand your frustration and apologize for any inconvenience caused by the delay and lack of communication. We appreciate your feedback and patience. If you have any further concerns or need assistance, please don't hesitate to reach out to us directly. We value your business and are committed to improving our service. Best regards, Team Waterpump