FutureShop.co.ukReviews:
1,424 reviews in the last 12 months17,786 total reviews
Excellent
TrustmarkValid
Top positive review
18 Jan 2024
Verified review
Ordered Three AudioQuest Forest 48G HDMI Cables two 2 Meters and one 1 Meter on 7/1/24 Sun 7pm arrived 9/1/24 Tuesday at MD by Royal Mail. They were securely packages inside official AudioQuest Boxes and arrived undamaged. While futureshop weren't the cheapest (not a lot in it) others never showed the official packaging in their sales info and I was concerned you may not receive genuine AudioQuest Cables. I have used True HQ Ultra High Speed 2.1 & Clearer Audio Copper Line 2.1 HDMI Cables and as another reviewer said on a rival site if your not coming from Budged Cables the improvements aren't massive but they are there. I would say picture for me has improved the most with sharpness while sound is a little better defined in the high range! I would use futureshop again for my cable very pleased
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Top negative review
9 Jun 2023
Verified review
Listing for the Tellurium Q Ultra Black interconnects showed that they dispatch within 24 hours. After placing order I was told that they are a special order and would be sent between 7-10 days. This should have been shown on the listing. Have purchased from Future Shop (usually Ultra Black Tellurium Q cable which was always in stock) in the past and found them to be reliable but felt let down on this occasion.
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RH
Robert H.
Leicester
Reviews for FutureShop.co.uk
5 Apr 2024
Verified review
I ordered a 9.5m speaker cable. The ends are terminated with banana plugs but 3 or the 4 atlas cobalt jackets were loose in the box. With a twisted cable, I don't even know what the polarities are at the end of the cable with no atlas cobalt jackets attached.
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Answer by FutureShop.co.uk
5 Apr 2024
Good Morning,
Thank you for your message, We were really sorry to hear that the barrels on your speaker cables were detached on arrival, Our operations team are working on a solution for you and we will be sending you a replacement cable.
We have sent you more detailed information by email, and will ensure that you have all the help you need,
Kindest regards,
FutureShop.
22 Mar 2024
Verified review
Pour un français comme moi, c’est beaucoup trop cher.
Malgré tout, c’est un bon site.
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Answer by FutureShop.co.uk
25 Mar 2024
Hi Pierre,
Thank you for your review of Future Shop. We apologise if our prices do not meet your expectations as a French customer. However, we are glad to hear that you still find our site to be a good one.
RH
Robert H.
Leicester
9 Jun 2023
Verified review
Incorrect information on listing
Listing for the Tellurium Q Ultra Black interconnects showed that they dispatch within 24 hours. After placing order I was told that they are a special order and would be sent between 7-10 days. This should have been shown on the listing. Have purchased from Future Shop (usually Ultra Black Tellurium Q cable which was always in stock) in the past and found them to be reliable but felt let down on this occasion.
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Answer by FutureShop.co.uk
12 Jun 2023
Hi Robert,
We apologise for any misunderstanding there may have been regarding the listing for the Tellurium Q Ultra Black interconnects. We strive to provide our customers with accurate and up-to-date information, and we regret that this wasn’t the case in this instance. We value your past purchases and appreciate your feedback as it helps us to improve our services.
We hope that you will consider giving us another chance in the future.
2 Nov 2023
Verified review
No Stock - Frustration
Excellent company, with excellent staff.
Unfortunately I have had to take a couple of stars away due to products advertised being out of stock, and only being notified after completing the purchase process.
The staff are very good at communicating alternatives, however it can be frustrating.
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Answer by FutureShop.co.uk
2 Nov 2023
Good afternoon,
Thank you so much for letting us know about your recent experience.
We were very sorry to hear about the problems you experienced obtaining the items that you needed. We very much appreciate the frustration that this caused at the time.
We have contacted you in more detail on the email details on your order.
We will do everything we can to assist you in the future.
With kindest regards,
Future Shop.
20 Oct 2023
Verified review
Goods not in stock, but company made the effort to help me!
Goods were unfortunately not in stock, but company phoned to confirmthat a loan pair of cables would be sent to me untill the required pair had been made! I await the loan cables!!
Regards
Jeffrey Peters
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13 Oct 2023
Verified review
Website gives the impression that the item is in stock and delivery option of a next working day supports that impression when in fact the item is in order from the supplier and has still not arrived
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Answer by FutureShop.co.uk
16 Oct 2023
Dear Michael,
Thank you very much for sharing your experience with us, We have written to you with more details and we will do everything we can to expedite your order, We are so sorry that your order has been delayed.
Thank you for your understanding,
Kindest regards,
Future Shop
MR
Michael R.
Coventry
15 Nov 2023
Verified review
Better communication
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Answer by FutureShop.co.uk
18 Dec 2023
Hi Michael,
Thank you for taking the time to provide your feedback, and we appreciate your honest rating. We apologise if our communication fell short of your expectations. Your feedback is crucial in helping us improve, and we are committed to enhancing our communication processes. If you have specific details or suggestions on how we can better communicate, please feel free to share them with us at servicedesk@futureshop.co.uk
7 Dec 2023
Verified review
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Answer by FutureShop.co.uk
18 Dec 2023
Hi Ian,
Thank you for taking the time to provide us with a 3-star rating. We appreciate your feedback, and your satisfaction is important to us.
If there are specific areas where we fell short of your expectations or if there's an issue that requires resolution, please don't hesitate to contact our service desk at servicedesk@futureshop.co.uk.
We value your input and are committed to addressing any concerns you may have.