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FutureShop.co.uk
Reviews:

1,428 reviews in the last 12 months17,832 total reviews  

4.93
Excellent

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Certified since: 24 Oct 2013
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Top positive review

18 Jan 2024
 Verified review
Ordered Three AudioQuest Forest 48G HDMI Cables two 2 Meters and one 1 Meter on 7/1/24 Sun 7pm arrived 9/1/24 Tuesday at MD by Royal Mail. They were securely packages inside official AudioQuest Boxes and arrived undamaged. While futureshop weren't the cheapest (not a lot in it) others never showed the official packaging in their sales info and I was concerned you may not receive genuine AudioQuest Cables. I have used True HQ Ultra High Speed 2.1 & Clearer Audio Copper Line 2.1 HDMI Cables and as another reviewer said on a rival site if your not coming from Budged Cables the improvements aren't massive but they are there. I would say picture for me has improved the most with sharpness while sound is a little better defined in the high range! I would use futureshop again for my cable very pleased
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Top negative review

9 Jun 2023
 Verified review
Listing for the Tellurium Q Ultra Black interconnects showed that they dispatch within 24 hours. After placing order I was told that they are a special order and would be sent between 7-10 days. This should have been shown on the listing. Have purchased from Future Shop (usually Ultra Black Tellurium Q cable which was always in stock) in the past and found them to be reliable but felt let down on this occasion.
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RH
Robert H.
Leicester
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Reviews for FutureShop.co.uk

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Sidcup
10 May 2023
 Verified review
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Answer by FutureShop.co.uk
11 May 2023
Hi Peter, Thank you for your five-star review of Future Shop. We are so glad that you had an excellent experience with us, and we look forward to seeing you again soon.
10 May 2023
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Answer by FutureShop.co.uk
10 May 2023
Hi Niall, Thank you for the great review! We are glad to hear that you enjoyed your experience at Future Shop!
10 May 2023
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Answer by FutureShop.co.uk
10 May 2023
Hi Philip, Thank you for your five-star review of Future Shop. We really appreciate your support and are so glad you love us!
9 May 2023
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Answer by FutureShop.co.uk
10 May 2023
Thank you so much for the 5 star review. We're so glad to hear that you're happy with our services at Future Shop. We hope to continue to serve you in the future.
5 May 2023
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Answer by FutureShop.co.uk
5 May 2023
Hi Roger, Thank you for your five star rating! We are glad to know that you are enjoying our products and services.
4 May 2023
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Answer by FutureShop.co.uk
4 May 2023
Hi Neville, Thank you so much for the five-star review! We are thrilled to hear that you had a great experience with us at Future Shop. We hope you'll come back soon!
3 May 2023
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Answer by FutureShop.co.uk
4 May 2023
Hi Michael, Thank you for your five-star review of Future Shop. We appreciate you taking the time to leave us such a great review. At Future Shop, we strive to provide quality products and excellent customer service. We're glad you enjoyed your experience with us!
3 May 2023
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Answer by FutureShop.co.uk
4 May 2023
Hi Simon, Thank you for your five-star review. We are pleased that you had a positive experience with us and we hope to be able to serve you again soon.
3 May 2023
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Answer by FutureShop.co.uk
3 May 2023
Hi Kazuo, Thank you for your five-star review! We are pleased to know that you are satisfied with our services at Future Shop.
3 May 2023
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Answer by FutureShop.co.uk
3 May 2023
Hi Graham, Thank you for taking the time to leave a five star review for Future Shop. We appreciate your positive feedback and we look forward to your next visit!
3 May 2023
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Answer by FutureShop.co.uk
3 May 2023
Thank you for your five-star review of Future Shop. We are so glad to hear you had a great experience with us. We strive to provide our customers with the best products and services.
GR
3 May 2023
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Answer by FutureShop.co.uk
3 May 2023
Hi Garry, Thank you so much for the five-star review. We at Future Shop are delighted to hear that you had a positive experience with us. We look forward to serving you again in the future
3 May 2023
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Answer by FutureShop.co.uk
3 May 2023
Hi Kim, Thank you for the five star review.! We are glad to hear that you had a great experience with Future Shop. We look forward to seeing you again soon!
3 May 2023
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Answer by FutureShop.co.uk
3 May 2023
Hi Richard, Thank you for the five star review! We are glad to hear that you had a great experience with Future Shop. We look forward to seeing you again soon!
3 May 2023
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Answer by FutureShop.co.uk
3 May 2023
Hi Morten, Thank you for your five-star rating! We are so glad to hear that you had a positive experience shopping with us at Future Shop. We strive to provide excellent service and quality products, and we are delighted to hear that we have succeeded. We look forward to seeing you again soon.
1 May 2023
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Answer by FutureShop.co.uk
1 May 2023
Thank you for taking the time to rate your experience with Future Shop. We are pleased to hear that we met your expectations and earned a five-star rating. We strive to provide our customers with exceptional service and high-quality products, and we appreciate your feedback. We will continue to work hard to ensure that all of our customers have a positive experience with us. We look forward to serving you again in the future.
10 May 2023
 Verified review
i had bought a AudioQuest Forest USB 2.0 Type C to Lightning Cable year before and cable was bend and became malfunction after a while. As the cable was under lifetime warranty i send email to request for an assistance or replacement but no reply from your side.
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Answer by FutureShop.co.uk
10 May 2023
Dear Peter, Thank you so much for taking the trouble to contact us via Trusted Shops, We were very sorry to hear that you had a problem with your cable. Let's put it right for you straight away. We are going to give you all the help you need to sort out the issue you have with your cable. You are correct the cable has a lifetime warranty. We have also sent you more detailed information and help to your private email address, With kindest regards, FutureShop.
3 May 2023
 Verified review
Proved difficult to obtain a refund. Took several emails and took a few weeks to get money back. Also they take £5
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Answer by FutureShop.co.uk
9 May 2023
Dear Martin, I wanted to thank you for the time you spent giving us some feedback via Trusted Shops on your experience with returning your order to us. I am so sorry that your experience was not as positive as it could have been, We do have a 60-day returns policy that allows our customers to be fully sure that the product is right for them. I know that you interacted with the team here who agreed to take the product back. I have sent you a more detailed response to your private email address and hope that we can work with you again in the future, If you need any further assistance in the future, please contact me personally, With kindest regards, enjoy your music, Mark