FutureShop.co.ukReviews:
1,432 reviews in the last 12 months17,841 total reviews
Excellent
TrustmarkValid
Top positive review
18 Jan 2024
Verified review
Ordered Three AudioQuest Forest 48G HDMI Cables two 2 Meters and one 1 Meter on 7/1/24 Sun 7pm arrived 9/1/24 Tuesday at MD by Royal Mail. They were securely packages inside official AudioQuest Boxes and arrived undamaged. While futureshop weren't the cheapest (not a lot in it) others never showed the official packaging in their sales info and I was concerned you may not receive genuine AudioQuest Cables. I have used True HQ Ultra High Speed 2.1 & Clearer Audio Copper Line 2.1 HDMI Cables and as another reviewer said on a rival site if your not coming from Budged Cables the improvements aren't massive but they are there. I would say picture for me has improved the most with sharpness while sound is a little better defined in the high range! I would use futureshop again for my cable very pleased
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Top negative review
9 Jun 2023
Verified review
Listing for the Tellurium Q Ultra Black interconnects showed that they dispatch within 24 hours. After placing order I was told that they are a special order and would be sent between 7-10 days. This should have been shown on the listing. Have purchased from Future Shop (usually Ultra Black Tellurium Q cable which was always in stock) in the past and found them to be reliable but felt let down on this occasion.
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RH
Robert H.
Leicester
Reviews for FutureShop.co.uk
29 Dec 2023
Verified review
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Answer by FutureShop.co.uk
3 Jan 2024
Hi Victor,
We're excited to receive your four-star rating. It's a testament to our service commitment.
29 Dec 2023
Verified review
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Answer by FutureShop.co.uk
3 Jan 2024
Hi Stephen,
Thank you for this fantastic rating. We're glad to have made a positive impression.
14 Dec 2023
Verified review
Ordered out of stock items, but they still did their best to deliver promptly, whilst keeping me informed of situation
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Answer by FutureShop.co.uk
18 Dec 2023
Hi Paul,
Thank you for taking the time to share your experience with Future Shop! We sincerely appreciate your understanding and patience as we worked to fulfill your order for out-of-stock items.
ST
Steven T.
Hong Kong
14 Dec 2023
Verified review
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Answer by FutureShop.co.uk
18 Dec 2023
Thank you for taking the time to rate Future Shop. Your satisfaction is our priority, and we remain committed to providing an exceptional shopping experience.
12 Dec 2023
Verified review
Great service, Quick response
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Answer by FutureShop.co.uk
14 Dec 2023
Hi Ron,
Thank you for your positive feedback on Future Shop! We take pride in providing excellent service and responding quickly to our customers' needs. We are glad to hear that you had a great experience with us.
4 Dec 2023
Verified review
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Answer by FutureShop.co.uk
18 Dec 2023
Thank you for taking the time to provide us with a 4-star rating. We appreciate your feedback, and your satisfaction is important to us.
2 Dec 2023
Verified review
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Answer by FutureShop.co.uk
18 Dec 2023
Thank you for taking the time to provide us with a 4-star rating. We appreciate your feedback, and your satisfaction is important to us.
30 Nov 2023
Verified review
Problem solved
They were unable to deliver the parcel to me to Israel for an objective reason. In the end, I got my money back.
Of course I'm upset because I waited a long time for my USB cable, so only 4 stars.
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17 Nov 2023
Verified review
Unfortunately the wrong product was sent but dealt with very well and received the correct one a couple of days later
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Answer by FutureShop.co.uk
21 Nov 2023
Thank you for taking the time to leave a review for Future Shop. We apologize for the inconvenience of receiving the wrong product.
However, we are pleased to hear that our team was able to handle the situation well and promptly provide you with the correct product within a couple of days.
14 Nov 2023
Verified review
Cable para altavoz Audioquest Type 5.
Buenas tardes!. Me gustó la rapidez con la que se realizaron las gestiones del pedido y del envío (Royal Mail); han sido realmente eficientes; lo que no me ha gustado es que el cable ha llegado embalado en una caja de cartón y envuelto en un plástico; se ha incluido en la caja una pequeña esponja. Este cable lo he visto embalado en la propia caja de la marca (Audioquest) de 2,5 m en el que se detallan las características y especificaciones y además trae una pequeña herramienta (llave) para apretar o aflojar las conexiones; no venía la llave ni tampoco embalado en su caja; esto realmente no me ha gustado. Añadir por último que el cable es excelente.
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Answer by FutureShop.co.uk
16 Nov 2023
Thank you for taking the time to share your feedback on your recent shopping experience with Future Shop. We are delighted to hear that you were pleased with the efficiency of our order and shipping processes through Royal Mail. Our team strives to provide fast and reliable service to all our customers.
However, we apologise for the inconvenience caused by the packaging of the cable you received. Our team is constantly working to improve our packaging methods to ensure the safe delivery of our products. We appreciate your feedback and will take it into consideration for future improvements.
12 Nov 2023
Verified review
Comprehensive list of cables and quick delivery, so a good buying experience.
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Answer by FutureShop.co.uk
14 Nov 2023
Thank you for your review of Future Shop. We are delighted to hear that you had a positive buying experience with us. Our goal is to provide our customers with a comprehensive selection of cables and fast delivery, and we are pleased to know that we have met your expectations.
8 Nov 2023
Verified review
Respeito ao consumidor no atendimento.
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Answer by FutureShop.co.uk
14 Nov 2023
Hi Joao,
Thank you for your review of Future Shop. We take pride in providing excellent customer service and treating our customers with respect. We are glad to hear that you had a positive experience with our team.
29 Oct 2023
Verified review
Great service
Recommended
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Answer by FutureShop.co.uk
31 Oct 2023
Hi Ron,
We strive to provide excellent service to all of our customers. We are glad to hear that you had a great experience with us.
Thank you for your positive review of Future Shop.
29 Oct 2023
Verified review
Great
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Answer by FutureShop.co.uk
31 Oct 2023
Hi Ron,
Thank you for your positive feedback on our company, Future Shop. We are glad to hear that you had a great experience with us.
29 Oct 2023
Verified review
Quick service
Quick shipment 🚚, great price
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Answer by FutureShop.co.uk
18 Dec 2023
Thank you for your feedback! We're delighted to hear that you appreciated the quick shipment and found our prices to be great. Providing a seamless and efficient experience is our priority at Future Shop.
25 Oct 2023
Verified review
Good quality product good packaging made slight improvement to sound quality
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Answer by FutureShop.co.uk
27 Oct 2023
Hi Jatinder,
We take pride in providing good quality products with good packaging to ensure customer satisfaction. We're glad to hear that our product also made a slight improvement to your sound quality.
Thank you for your positive review of Future Shop!
18 Oct 2023
Verified review
good!
Quick to answer emails. Quick delivery. Competitive prices.
All good!
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Answer by FutureShop.co.uk
23 Oct 2023
Hi Steve,
Thank you for your review of Future Shop! We are delighted to hear that you were satisfied with our quick email response and delivery, as well as our competitive prices. Your satisfaction is our top priority and we are happy to have met your expectations.
13 Oct 2023
Verified review
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Answer by FutureShop.co.uk
17 Oct 2023
Thank you for leaving a review for Future Shop! We are glad to hear that you had a positive experience and gave us a 4-star rating. We strive to provide top-notch service to our customers and we appreciate your support.
12 Oct 2023
Verified review
Good service in the end but when I ordered the item on line there was no indication given that the item was out of stock. It was only when I contacted them four days later that I found out. If I had known they didn't have the item in stock I would have bought it somewhere else. However, when I did contact them by phone the agent was very helpful and chased the supplier on my behalf.
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Answer by FutureShop.co.uk
17 Oct 2023
We apologise for any inconvenience you experienced when ordering online and finding out the item was out of stock. We appreciate your feedback and will make sure to improve our communication regarding stock availability in the future.
We are glad to hear that our agent was able to assist you and we hope to have the opportunity to provide you with better service in the future.
11 Oct 2023
Verified review
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Answer by FutureShop.co.uk
17 Oct 2023
Thank you for leaving a review for Future Shop! We are glad to hear that you had a positive experience with us. We strive to provide the best products and services to our customers.