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Most relevant positive review
18 Jan 2024
Verified review
Ordered Three AudioQuest Forest 48G HDMI Cables two 2 Meters and one 1 Meter on 7/1/24 Sun 7pm arrived 9/1/24 Tuesday at MD by Royal Mail. They were securely packages inside official AudioQuest Boxes and arrived undamaged. While futureshop weren't the cheapest (not a lot in it) others never showed the official packaging in their sales info and I was concerned you may not receive genuine AudioQuest Cables. I have used True HQ Ultra High Speed 2.1 & Clearer Audio Copper Line 2.1 HDMI Cables and as another reviewer said on a rival site if your not coming from Budged Cables the improvements aren't massive but they are there. I would say picture for me has improved the most with sharpness while sound is a little better defined in the high range! I would use futureshop again for my cable very pleased
Nothing like receiving an opportunity to review a product that hasn’t even been delivered yet! Poor communication and no idea when I will get my cables….
Comment since writing review above: I’m always impressed by companies that take the time to read and respond to reviews such as in this case. Although not entirely happy with the wait I appreciate it is out of Futureshops control
Dear Benny,
Thank you for your message via Trusted Shops, It was received during a Bank Holiday weekend here, and we have returned to work today.
I understand that we have been updating you via WhatsApp, Your order has been placed for you, to your specifications. The order is being produced for you by WireWorld and will then be burned in for you by us before we send it to you.
If you need further help or assistance please let us know, We are always happy to help,
Thanks again for the order.
With kindest regards,
Future Shop.
22 Jun 2024
Verified review
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Answer by FutureShop.co.uk
25 Jun 2024
Hi Shay,
We're sorry to see your 1-star rating. We always aim to provide the best service and products, so if anything specific didn't meet your expectations, please let us know.
We'd love the opportunity to make things right for you.
Please email us at servicedesk@futureshop.co.uk or call +44 208 905 1555.
We look forward to hearing from you.