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FutureShop.co.uk
Reviews:

1,558 reviews in the last 12 months18,582 total reviews  

4.93
Excellent

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Most relevant positive review

18 Jan 2024
 Verified review
Ordered Three AudioQuest Forest 48G HDMI Cables two 2 Meters and one 1 Meter on 7/1/24 Sun 7pm arrived 9/1/24 Tuesday at MD by Royal Mail. They were securely packages inside official AudioQuest Boxes and arrived undamaged. While futureshop weren't the cheapest (not a lot in it) others never showed the official packaging in their sales info and I was concerned you may not receive genuine AudioQuest Cables. I have used True HQ Ultra High Speed 2.1 & Clearer Audio Copper Line 2.1 HDMI Cables and as another reviewer said on a rival site if your not coming from Budged Cables the improvements aren't massive but they are there. I would say picture for me has improved the most with sharpness while sound is a little better defined in the high range! I would use futureshop again for my cable very pleased
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Most relevant negative review

22 Apr 2024
 Verified review
Nothing like receiving an opportunity to review a product that hasn’t even been delivered yet! Poor communication and no idea when I will get my cables…. Comment since writing review above: I’m always impressed by companies that take the time to read and respond to reviews such as in this case. Although not entirely happy with the wait I appreciate it is out of Futureshops control
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MC
Mike C.
Bedford
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Reviews for FutureShop.co.uk

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10 May 2024
 Verified review
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Answer by FutureShop.co.uk
14 May 2024
Thank you for your review of Future Shop! We are glad to hear that you had a positive experience with our company. We strive to provide our customers with excellent service and quality products.
10 May 2024
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Answer by FutureShop.co.uk
14 May 2024
Thank you for leaving a review for Future Shop. We value your feedback and are happy to hear that you had a positive experience with us. We strive to provide top-notch products and services to our customers, and we're glad that we met your expectations.
26 Apr 2024
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Answer by FutureShop.co.uk
1 May 2024
Thank you for the 4-star review! We're glad to hear that you had a positive experience with us. Your feedback is valuable to us as we continuously strive to improve our services.
SW
SangKeun W.
Sungnam City
16 Apr 2024
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Answer by FutureShop.co.uk
19 Apr 2024
Thank you for your 4 star review of Future Shop! We are glad to hear that you had a positive experience with us. We strive to provide top-notch products and excellent customer service to all of our customers. We appreciate your support and hope to have you as a satisfied customer in the future. Thank you for choosing Future Shop.
11 Apr 2024
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Answer by FutureShop.co.uk
19 Apr 2024
Thank you for your review of Future Shop! We are glad to hear that you had a positive experience with our company. We strive to provide the best products and service to our customers.
14 Mar 2024
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Answer by FutureShop.co.uk
14 Mar 2024
Thank you for your review of Future Shop! We're glad to hear that you had a positive experience with us and gave us 4 stars. We strive to provide top-notch products and services to our customers.
24 Feb 2024
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Answer by FutureShop.co.uk
25 Feb 2024
Thank you for your feedback! We're glad to hear that you had a positive experience overall. If there's anything we can do to make your experience even better next time, please let us know.
22 Feb 2024
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Answer by FutureShop.co.uk
25 Feb 2024
Hi Clive, We're thrilled to hear that your order arrived promptly! Our team works hard to ensure timely deliveries, and we're delighted that you had a positive experience.
17 Feb 2024
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Answer by FutureShop.co.uk
22 Feb 2024
Thank you for your rating and feedback! We're glad to hear that you had a positive experience overall. If there are any areas where you think we can improve to earn that fifth star next time, please let us know.
7 Feb 2024
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Answer by FutureShop.co.uk
9 Feb 2024
Hi John, Glad we could meet your expectations. Thank you for your thoughts.
18 Jan 2024
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Answer by FutureShop.co.uk
26 Jan 2024
Your four-star rating means a lot to us. Thank you for your trust and support.
29 Dec 2023
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Answer by FutureShop.co.uk
3 Jan 2024
Hi Victor, We're excited to receive your four-star rating. It's a testament to our service commitment.
29 Dec 2023
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Answer by FutureShop.co.uk
3 Jan 2024
Hi Stephen, Thank you for this fantastic rating. We're glad to have made a positive impression.
ST
Steven T.
Hong Kong
14 Dec 2023
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Answer by FutureShop.co.uk
18 Dec 2023
Thank you for taking the time to rate Future Shop. Your satisfaction is our priority, and we remain committed to providing an exceptional shopping experience.
4 Dec 2023
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Answer by FutureShop.co.uk
18 Dec 2023
Thank you for taking the time to provide us with a 4-star rating. We appreciate your feedback, and your satisfaction is important to us.
2 Dec 2023
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Answer by FutureShop.co.uk
18 Dec 2023
Thank you for taking the time to provide us with a 4-star rating. We appreciate your feedback, and your satisfaction is important to us.
17 Dec 2023
 Verified review
Be more open and transparent about your true stockng levels rather than just trying to get my money upfront knowing that you can't fulfil my order immediately and then expecting me to wait a month. In this day and age customers have multiple different ways/options to source items quickly. You defintely need to do better.
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Answer by FutureShop.co.uk
29 Dec 2023
Hi Alexander, Thank you for taking the time to provide your honest feedback. We sincerely apologise if our stock-level representation has caused any inconvenience or disappointment. We never intend to mislead our customers or create an expectation we cannot meet. Thank you again, Alexander, for bringing this to our attention. Your feedback helps us grow and improve.
15 Feb 2024
 Verified review
No updates on order since 2 weeks and the site even gives the status as completed !?
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Answer by FutureShop.co.uk
16 Feb 2024
Dear Raj, Thank you for your message via trusted shops, and for your order it is very much appreciated. I can confirm that your order was despatched to you on the 1st of February 2024, by your chosen shipping method, Royal Mail. At the time of despatch our logistics team would have emailed you the tracking details. Here is the tracking link for you, https://www.royalmail.com/track-your-item#/tracking-results/RL977000094GB you will see that the order has been presented to your country's customs authorities today 16th February 2024. We would expect you to have your order very soon, If we can be of further help please let us know via servicedesk@futureshop.co.uk Kindest regards, Future Shop
2 Nov 2023
 Verified review

I didn’t request spam questionaires

I didn’t request spam questionnaires or authorise you sending them to me.
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Answer by FutureShop.co.uk
3 Nov 2023
Good afternoon, David. We wanted to thank you for your order and for taking the time to update your comments on Trusted Shops. We have updated the preferences on your customer details so that you are no longer contacted by customer service or other requests to update your experiences. We are so sorry that this was unwelcome, and remain at your service, With kindest regards, FutureShop.
7 Jun 2024
 Verified review
Late delivery although products are available on site.
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Answer by FutureShop.co.uk
12 Jun 2024
Good day, We wanted to thank you for your feedback, we very much appreciate that you needed the items to take with you on your trip. There was a particular issue on the supply of one of the items on your order due to an inbound issue with our suppliers logistic chain, We are so sorry that the website did not reflect this. We are glad that we were able to get the order to you before you departure. Thanks against for your feedback and order, Kind regards, Future Shop