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Top positive review
2 Nov 2023
Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
Needed more stuffing, not sufficient and sags quite a bit when grandchild sits on it
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Answer by Big Bertha Original
13 Dec 2023
We are sorry to hear this, please send a photo of your item for review to sales@bigberthaoriginal.com and they will help you with the filling. Thank you
27 Dec 2023
Verified review
There aren’t enough beans - the sofa looks really limp and not like the photograph
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Answer by Big Bertha Original
29 Dec 2023
Apologies for the issue with the filling, I can see you contacted Customer Service about this issue, waiting for your reply to sort out the issue as soon as possible.
26 Sept 2023
Verified review
Lovely quality but nightmare to fill with polystyrene balls when it first arrives.
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Answer by Big Bertha Original
29 Sept 2023
We hope you enjoy it! Thank you
29 Dec 2023
Verified review
Good soft material, however having to fill the beanbag is a bit of a pain.
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Answer by Big Bertha Original
29 Dec 2023
Thank you for your feedback. Apologies for the issue with the filling, if you need further assistance, please email sales@bigberthaoriginal.com
26 Aug 2023
Verified review
Nice item didn't expect to have to make it up but it was easy to do.
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Answer by Big Bertha Original
31 Aug 2023
Thank you for your feedback :)
26 Dec 2023
Verified review
Pre fill the sofas 😂 we had a disaster Xmas eve trying to fill ours
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Answer by Big Bertha Original
29 Dec 2023
Thank you for your review ⭐! Apologies for the issue with filling process, email sales@bigberrthaoriginal.com if you need further assistance.
31 May 2023
Verified review
All round brilliant 😊
Brilliant service, quick delivery and excellent quality of product.
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Answer by Big Bertha Original
2 Jun 2023
Thank you for sharing, we hope the little one enjoys it too :)
1 Aug 2023
Verified review
Would have been 5 if I didn't have to put beans in myself,messy
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Answer by Big Bertha Original
4 Aug 2023
Thank you!
23 May 2023
Verified review
Good quality product however returning was a bit of a palaver.
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Answer by Big Bertha Original
26 May 2023
Thank you for your feedback
25 Oct 2023
Verified review
Not enough beans, bunches up at the back when kids sit on it
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Answer by Big Bertha Original
31 Oct 2023
Sorry to hear there was an issue with the filling. Please send us a photo of the item to sales@bigberthaoriginal.com and we will be able to help.
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