Big Bertha Original- Logo - reviews

Big Bertha Original
Reviews:

611 reviews in the last 12 months5,533 total reviews  

4.14
Good

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Top positive review

2 Nov 2023
 Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.

Top negative review

11 Dec 2023
 Verified review
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
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Reviews for Big Bertha Original

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30 Nov 2023
 Verified review

Happy customer, eventually.

We bought a beanbag for our grandson. It arrived promptly but there were not enough beans to fill the bag. However, after an email, more beans were quickly sent with an apology. Now the bag looks terrific and is very comfortable, can't wait to give it my grandson.
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Answer by Big Bertha Original
6 Dec 2023
Amazing! Thank you for giving us a chance to make it right for you :) We hope he enjoys his Big Bertha 🙂
11 Jun 2023
 Verified review
If you sent the bean bag filled it would have been so much better. We followed the instructions, but still lost loads of the filling and I am still finding bits everywhere!!! I will have to buy more filling. The actual bean bag chair is lovely though.
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Answer by Big Bertha Original
13 Jun 2023
Sorry to hear this, please send us a photo of your item sales@bigberthaoriginal.com and we will be able to help.
6 Nov 2023
 Verified review

Does the job but not worth money

If we had paid full price I would of returned to be honest. No where near enough beans in so had to buy more and the finishing touches are very poor. Instead of a zip there is a paper clip ? It wasn't cheap would of expected better
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Answer by Big Bertha Original
10 Nov 2023
We are sorry to hear this, please send us a photo of your item for review to sales@bigberthaoriginal.com and we will be able to help and provide you more information.
26 Dec 2023
 Verified review
The bean bag is fantastic. It is great quality and my daughter loves it. The only reason it I gave it for Starrs instead of five is because you have to build it yourself. There were beans everywhere!
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Answer by Big Bertha Original
29 Dec 2023
Aww Thank you for your review, we hope she enjoys it very much! :)
1 Aug 2023
 Verified review
Product as described and arrived in good time. Overall happy with the sofa- filling it up was a bit of a faff but we got there in the end. Bought for my kids playroom and they love it
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Answer by Big Bertha Original
4 Aug 2023
Nice to hear they love it :) Thank you for your review!
30 Dec 2023
 Verified review
It was easy and quick. The only issue was that for some reason we could not order from Ireland and get delivered to UK. Family in UK had to buy and get it delivered.
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Answer by Big Bertha Original
12 Jan 2024
Thank you for your feedback.
9 Oct 2023
 Verified review
Our parcel was delivered to the wrong house in the wrong area someone opened it and lost lots of the balls!! It was a first birthday present 4 my grandson.
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Answer by Big Bertha Original
19 Oct 2023
Apologies, we cannot find any communication from your order. Please email us at sales@bigberthaoriginal.com with a photo of the item and we will be able to help.
10 Oct 2023
 Verified review
you had to fill your own chair which wasn't easy at all took 3 people they should be sent filled already don't thin i will purchase another because of this
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Answer by Big Bertha Original
19 Oct 2023
We do mention assembly required, apologies if this was not clear before placing the order. Let us know if you need further assistance.
18 Nov 2023
 Verified review

Lovely little chair

Very easy to order .....arrived Very quickly. Would have liked if it had a little more beads....but the little man doesn't seem to mind 🤣
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Answer by Big Bertha Original
21 Nov 2023
Thank you ⭐! If you have a question about the filling level, please send a photo of the item to sales@bigberthaoriginal.com
8 Nov 2023
 Verified review
There doesn't appear to be enough filling. Because if only one person sits down, all the filling moves to leave you sitting on the floor!
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Answer by Big Bertha Original
10 Nov 2023
We are sorry to hear this, please send us a photo of your item for review to sales@bigberthaoriginal.com and we will be able to help.
12 Oct 2023
 Verified review
Great products and concepts but they could provide more filling for the bean bags range, it never looks like the pictures !
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Answer by Big Bertha Original
19 Oct 2023
Thank you for your review. If you need further assistance with your beanbag, please send us a photo of the item for review to sales@bigberthaorignal.com and we will be able to help.
28 Nov 2023
 Verified review
The bag containing the beads was broken resulting in them being everywhere when the box was opened!!..
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Answer by Big Bertha Original
28 Nov 2023
We are sorry to hear this, please send us a photo of your item for review to sales@bigberthaoriginal.com in case you need further assistance.
9 Jun 2023
 Verified review
Really rugged and well made construction. Perhaps could do with more beans.
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Answer by Big Bertha Original
13 Jun 2023
Thank you for your review ⭐! Please send us a photo of your item sales@bigberthaoriginal.com and we will check the item for you :)
30 Sept 2023
 Verified review

Good but not as big as I was hoping.

Good bean bag. Not as big as I was hoping. Especially for the price
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Answer by Big Bertha Original
17 Oct 2023
Thank you for your feedback.
PV
Phil V.
Bristol
11 Jan 2024
 Verified review

Bubble sofa bean bag and footstool

Nice quality, but I was disappointed I had to purchase an extra 6cu feet of filling (from a cheaper company) to get the bean bag looking anything like the pictures on the website. A sneaky trick to extract an extra £50 for additional filling. **UPDATE** There are approx 15 other reviews from people with the same issue...you how much is required, so just ship the correct amount in the first place!
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Answer by Big Bertha Original
16 Jan 2024
We always try to send the correct amount of filling. However, this is not always easy as we might have a different idea of the fill level for best comfort than our customers do. Depending on the type of beanbag they need to be filled to 60% - 70% as they are soft furniture, but every customer is different, and we try to suit every customer needs. Thank you for your feedback.
15 Jul 2023
 Verified review
I found the size description to be abit misleading. Although it’s actually bigger than a friends bean bag it feels smaller when you sit in it compared which is odd. Also I did not like having to fill with the beans myself and had to wait 3 days for a friend to help and even then it went all over the floor. Not sure if I’ll use it much as after a few minutes it becomes uncomfortable
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Answer by Big Bertha Original
18 Jul 2023
Thank you for your feedback, we are happy to help please email us sales@bigberthaoriginal.com with a photo of your item.
26 Jul 2023
 Verified review

Very robust

Looks very tough, it’s very comfortable but me and my dog are big lads so it could have done with being 2inches deeper on the seat, non the less very happy with it. Tip for buyers… invest in a 5litre bottle of water and a roll of duck tape before filling it. Cut top and bottom off the bottle, tape to top of bag holding the polystyrene and ‘voila perfect funnel with no mess
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Answer by Big Bertha Original
28 Jul 2023
Thank you for sharing a filling tip and your review, we hope this helps other customers :) Enjoy ⭐
7 Dec 2023
 Verified review

Arrived very quickly but not good value

Arrived very quickly but can't believe they would really charge the full price for this. I bought it at half price and I don't think that can be called good value. It came as a cover and filling separately. It is a present so haven't put it together yet. Hoping the end result is more than the sum of the parts.
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Answer by Big Bertha Original
13 Dec 2023
We are sorry to hear this, we do mention item requires assembly on arrival, sorry this was not clear for you. Please email sales@bigberthaoriginal.com if you need further assistance with the filling process.
29 Aug 2023
 Verified review
The ordered item was sent out in a timely manner and arrived well packaged. The only down side was the bean bag chair and footrest ordered had to be filled with polystyrene balls. Would of preferred the chair and footstool to be ready to use when it arrived. Lovely quality though and one happy grandson.
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Answer by Big Bertha Original
31 Aug 2023
Thank you for your feedback.
7 Dec 2023
 Verified review

Fill it yourself

The product is nice but you have to fill it yourself, which I did not expect, especially because it is not cheap. It is impossible to fill it without spilling some beans, which go everywhere. I expected the bag to be double walled but it is not. Let's see how long it lasts...
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Answer by Big Bertha Original
13 Dec 2023
We are sorry to hear this, we do mention item requires assembly on arrival, sorry this was not clear for you. Please email sales@bigberthaoriginal.com if you need further assistance with the filling process.