Big Bertha OriginalReviews:
611 reviews in the last 12 months5,533 total reviews
Good
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Top positive review
2 Nov 2023
Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.
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Top negative review
11 Dec 2023
Verified review
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
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Reviews for Big Bertha Original
1 Feb 2024
Verified review
The bean bag itself is great
the bean bag itself is great, having to put the beans in ourselves - not so great. I don't know why the beans did not come already inside the bag and why we had to put them in ourselves. I cannot see the advantage shipping wise.
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Answer by Big Bertha Original
2 Feb 2024
Thank you for your feedback!
30 Jan 2024
Verified review
Smaller than expected by photos. Also having to fill the chair yourself with foam balls was a nightmare. Paid for item then contacted to say they didnt have the material we ordered.
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Answer by Big Bertha Original
2 Feb 2024
Apologies for the issue with the stock. If you need further assistance with the filling, please contact customer service again with a photo of the item and they will be able to help.
16 Jan 2024
Verified review
They had a problem delivering my order, this was the fault of Evri, they were quick to respond to my query and communicated quickly
I did receive a full refund and I would use them again if they could guarantee delivery
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Answer by Big Bertha Original
17 Jan 2024
Thank you for your feedback and apologies for the issue with the courier.
25 Jan 2024
Verified review
I like everything about it. The only reason I gave 4 stars and not 5 is that it is a little short of filling.
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Answer by Big Bertha Original
26 Jan 2024
Thank you for your review! Customer service will be able to help with the filling issue, just send a photo of the item to sale@bigberthoriginal.com and they will sort it for you! :)
26 Jan 2024
Verified review
Lovely fabric but would have like the foot stool to have been pre-filled with the beans!!
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Answer by Big Bertha Original
26 Jan 2024
Thank you for your review :) Let us know if you need further assistance
3 Feb 2024
Verified review
Great service and delivery, I didn’t realise the beans came separately to the bags!
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Answer by Big Bertha Original
9 Feb 2024
Thank you for your review :)
26 Jan 2024
Verified review
Item looks good but was expecting a beanbag nit a kit to do it yourself.
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Answer by Big Bertha Original
26 Jan 2024
Thank you for your review! Let us know if you need further assistance
18 Jan 2024
Verified review
Good bean bag maybe needed more beans to fill.it a bit more
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Answer by Big Bertha Original
19 Jan 2024
Thank you for your review. Please email sales@bigberthaoriginal.com with a photo of the item and they will be able to help you with this.
18 Jan 2024
Verified review
Needs more filling
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Answer by Big Bertha Original
19 Jan 2024
Thank you for contacting Customer Service.
Extra filling is on its way to you.
11 Dec 2023
Verified review
I feel mislead
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
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Answer by Big Bertha Original
13 Dec 2023
Thank you for your review, we sorry to hear there was an issue with the delivery. We cannot find any communication about the issue with the order but please email sales@bigberrthaoriginal.com in case you need further assistance with the filling, we will be able to help.
2 Nov 2023
Verified review
I love my beanbag but it was hard to fill it myself.
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.
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Answer by Big Bertha Original
10 Nov 2023
We appreciate your feedback, thank you.
We hope you enjoy it :)
20 Nov 2023
Verified review
Avoid
The sofa doesn't come filled so you have to do it yrself. Absolute nightmare. Spent 4 hrs trying to do just that and the filling went everywhere which took forever to clean up. When finally filled it could do with more filling but after all the issues with filling it I gave up. It would be an OK sofa for a child in a playroom but does not seat 2 adults unless you like sitting with Yr knees up by Yr ears!!
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Answer by Big Bertha Original
21 Nov 2023
We are sorry to hear there was an issue with the item and thank you for contacting our customer service, they have dealt with the issue. Thanks
30 Sept 2023
Verified review
Fantastic service and quality material … shame you have to fill it yourself, balls went every where when filling even when following instructions
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Answer by Big Bertha Original
19 Oct 2023
Thank you for your feedback :) !
10 Dec 2023
Verified review
Make your own single seat beanbag was not clear to me when I purchased. In my experience, filling two zipped compartments into the fabric of the beanbag by myself and a jug, took hours! An impossibility that no tiny filling balls escape! However, once completed, it is comfortable beanbag for a child or small person who can navigate a low seat height.
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Answer by Big Bertha Original
13 Dec 2023
We are sorry to hear this, we do mention item requires assembly on arrival, sorry this was not clear but we hope you enjoy it. Email sales@bigberthaoriginal.com if you need further assistance.
22 Sept 2023
Verified review
The bean bag itself is OK. However I didn't realise you had to make it yourself. For the price I expected the beans to be already in it. So, yes, beans were everywhere and it took awhile. A lining inside would have been great. Overall, not sure it was worth the price tag though my son likes it.
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Answer by Big Bertha Original
26 Sept 2023
Thank you! We hope he enjoys it
1 Nov 2023
Verified review
The bean bag when filled it’s really nice , but having to fill it yourself is a total nightmare!! So difficult, even with two people the dam beads go everywhere… the instructions are useless… I don’t under why it doesn’t come filled … hence the 3 star rating
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Answer by Big Bertha Original
1 Nov 2023
Sorry to hear there was an issue with the filling process. If you need further assistance, please contact sales@bigberthaoriginal.com and we will be able to help.
13 Nov 2023
Verified review
Would be nice to be pre filled, rather messy to try and get the Beans in when your doing it on your own
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Answer by Big Bertha Original
14 Nov 2023
Thank you! We hope you enjoy it :)
14 Aug 2023
Verified review
You have to fill them yourself!
The bean bags are nice, but having to fill them yourself is a big pain. Made a huge mess and for this price I would have expected to receive them filled. I would not buy from here again due to this.
I returned a large sofa beanbag as it was very uncomfortable and not fit for our purpose. This was also a pain as I had to empty it and dispose of all the balls. The company wanted to charge me £18 to send me a label which is very steep. Actual return with the post office cost me less than £5.
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Answer by Big Bertha Original
23 Aug 2023
Thank you for your feedback. The price offered was for the order, but I can see there was an exception in this case and not the whole item was returned, it was just a small parcel instead, full refund was offered.
5 Aug 2023
Verified review
Large is still quite small
I had looked at the measurements in advance of buying but this 'large' footstool still seems quite small. How about offering a 'giant' for a properly big option? It's true that filling yourself is not too difficult, but I don't really understand why these don't arrive ready filled? I thought the How to Fill diagram might have been clearer - especially around the internal bag. I like the denim cover and its colour. I like the fact it feels so light and is easy to move around. Quite happy but not ecstatic!
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Answer by Big Bertha Original
18 Aug 2023
Thank you for your feedback
3 Jan 2024
Verified review
Lovely bean bag, arrived quickly
The bean bag and footstool arrived quickly and are lovely, but the white zipped lining confused me and it look three emails to the help centre to get the explanation that it's meant to be used as a funnel. That said, the responses were very prompt and polite, and it makes more sense when you open the beanbag, just think the instructions could be a bit clearer, especially as they tell you to do the footstool first.
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Answer by Big Bertha Original
12 Jan 2024
Thank you for your feedback, we will are working on making the instructions better for our customers.
We hope you enjoy your Big Bertha :)