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Top positive review
2 Nov 2023
Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
Don’t think we realised you had to fill the bean bag itself.
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Answer by Big Bertha Original
12 Apr 2024
Thank you for your feedback, we hope you enjoy it!
10 Apr 2024
Verified review
Delivered promptly in good packaging
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Answer by Big Bertha Original
15 Apr 2024
Thank you for your review !
12 Apr 2024
Verified review
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Answer by Big Bertha Original
15 Apr 2024
Please email customer service at sales@bigberthaoriginal.com with a photo of your item and they will check your options.
13 Mar 2024
Verified review
The sofa bean bag is amazing. Really love it and it fits our space really well. I'm removing a star, as we had to fill it ourselves, as the beans came separately. We kinda expected that, for over £300, it would have come prefilled. It was a pretty messy job!
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Answer by Big Bertha Original
15 Mar 2024
Aww our team loves the photo with your🐶!! Thank you for your review!
26 Feb 2024
Verified review
They need to make it clearer that it's self assembly!
Ordered a footstool and was quite surprised when it didn't arrive already assembled. If I had read the reviews fully beforehand I would have seen there was a common theme of people missing this info at the very bottom of the Features section, and also that there wasn't enough filling provided. I didn't bother opening the packages within as I knew it would be a nightmare, so I can't comment on the quality. I also had to chase for the refund which took nearly 3 weeks to go back to my account.
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Answer by Big Bertha Original
27 Feb 2024
We are sorry to hear the information was not clear and the delay with the refund. This has been solved for you. Thank you for your patience.
9 Mar 2024
Verified review
Sofa bean bag & foot stool
Beans provided do not fill out sofa, however after review more beans were sent out. No issues now :)
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Answer by Big Bertha Original
15 Apr 2024
Great! Good to hear the extra filling made it better for you :)
3 Mar 2024
Verified review
Service and product good.
The service was good and the product was really nice and just what we wanted. I’ve dropped a star as I would have preferred the chair to have arrived completed and for us no to have to put the polystyrene beads in ourselves. It wasn’t as difficult as anticipated but would have saved on a huge plastic bag.
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Answer by Big Bertha Original
6 Mar 2024
Thank you for your feedback ⭐!
2 Mar 2024
Verified review
Could be better
It would be so much better if the beanbag came ready stuffed. Doing it at home is such a faff and so many of the styrofoam beans spill out and it’s messy. I would prefer to buy from somewhere where it’s ready-stuffed professionally, so wouldn’t buy from here again or recommend.
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Answer by Big Bertha Original
5 Mar 2024
Wea re sorry to hear there was an issue with the filling process. Please email sales@bigberthaoriginal.com and the team with check your options.
16 Feb 2024
Verified review
Easy to order, arrives on time would have been 5 stars if they could package the replacement beans in a bag that doesn’t result in a high portion of the beans ending up all over the floor. Very difficult to fill. Once it’s done a great product
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Answer by Big Bertha Original
16 Feb 2024
Thank you for your review!
27 Feb 2024
Verified review
Lovely wee sofa but would be 5 stars if it had a liner so cover can be washed. Also brilliant if we didn't have to fill it when it arrived..it was easy to fill but still quite a lot of wastage.
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Answer by Big Bertha Original
1 Mar 2024
Thank you for your review! We are glad to hear you like it :)
13 Mar 2024
Verified review
The cushion cover was fantastic but…
The cushion cover was fantastic and well made, however, the inner pillow that we ordered extra didn’t really fill the cover, it was quite a bit smaller and don’t go to the corners
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Answer by Big Bertha Original
15 Mar 2024
Sorry about this, sometimes it takes a couple of days for the inners to expand. Please contact sales@bgberthaoriginal.com if you have further questions.
1 Mar 2024
Verified review
Pleased with the product but surprised I had to fill it myself! This information was not given when I ordered it.
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Answer by Big Bertha Original
1 Mar 2024
Thank you for your review :) !
15 Mar 2024
Verified review
We lost a lot of polystyrene balls when trying to fill it, but it is great quality and my grandson loves it.
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Answer by Big Bertha Original
15 Mar 2024
Thank you⭐! If you need a bit more filling, please send a photo of your item to sales@bigberthaoriginal.com, our team will be happy to help!
13 Mar 2024
Verified review
Liked the material however far smaller than anticipated.....also more beans required
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Answer by Big Bertha Original
15 Mar 2024
Thank you for contacting our customer service team, your return request is in process.
2 Mar 2024
Verified review
Polystyrene balls were loose outside packaging bag and in the box. Messy getting them in the item.
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Answer by Big Bertha Original
5 Mar 2024
We are sorry to hear there was an issue with the filling process.
If you need further assistance, please send a photo of your item to sales@bigberthaorignal.com and they will be able to help.
18 Feb 2024
Verified review
Part of order ripped. Not enough beans to fill it.
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Answer by Big Bertha Original
22 Feb 2024
We are sorry to hear this, please send a photo of your item to sales@bigberthaoriginal.com and they will be able to help with the issue.
14 Mar 2024
Verified review
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Answer by Big Bertha Original
15 Mar 2024
Thank you⭐!
13 Feb 2024
Verified review
Nightmare assembly
The beanbag, once assembled, is very comfortable. However, as other reviewers have experienced, it is not clear from the website that you are required to fill it yourself (and similar to another reviewer, I did not have a second person available to help which made the task pretty hard). The filling gets everywhere and is a nightmare to clear up. This is not helped by the fact the box it comes in has holes and some of the filling will inevitably come out the bottom no matter how careful you are. Again, similar to other reviewers, insufficient filling was provided - I bought 2x beanbags and 1x footstool/pouffe and ended up using the filling meant for the pouffe to fill one of the beanbags so that it was sufficiently full / sturdy.
I don't see why they can't ship the beanbag ready-made so assume it's a cost-cutting measure at the company's end.
If you're willing to spend an hour and a half bent over with a dustpan and brush chasing tiny filling balls round the floor then the final product is good (provided you overfill with stuffing meant for e.g. a pouffe which you then won't be able to use). Otherwise I would recommend finding an alternative supplier who will ship ready-made!
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Answer by Big Bertha Original
16 Feb 2024
We are sorry to hear there was an issue with the filling process. Please send a photo of the items that require more filling to sales@bigberthaoriginal.com and they will be able to help with this.
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