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Top positive review
2 Nov 2023
Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
Outer material and colour is as described, delivery was quick. It wasn’t easy to get the filling into the bag and they are quite flat so need more filling
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Answer by Big Bertha Original
15 Apr 2024
Thank you for your feedback! Please send sales@bigberthaoriginal.com a photo of your items and they will be able to help you.
6 days ago
Verified review
While the product is well made...
While the product is well made, it is one big space inside and so the beans just spread out everywhere leaving you sitting on the floor and the sofa falling backwards. I was told by big Bertha that it appears to be fully filled when I asked about it. And the size is more appropriate for a child. I have now made this the most expensive dog bed in the world as I cannot sit on it.
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4 Apr 2024
Verified review
It’s a great product , the only thing is
It’s a great product , but I didn’t know the filling and cover is coming in the same box , but separated. I understand it helps to saves space in the box , but it was not easy to fill in 🙈
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Answer by Big Bertha Original
15 Apr 2024
Thank you for your review!
6 Apr 2024
Verified review
Great product but no where near enough filling. Had to buy more to make it keep some shape. Provided two bags of beans. Could easily take four of those and it would still be loose.
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Answer by Big Bertha Original
15 Apr 2024
Thank you for your review ! Our customer service has emailed you about this issue.
10 Apr 2024
Verified review
My little girl is delighted with the chair, and it is good quality. However assembling it really is difficult, particularly if you don't have easy access to another adult to help!
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Answer by Big Bertha Original
15 Apr 2024
Thank you for your review! We hope the little one enjoy it very much 😎
2 Apr 2024
Verified review
The beans don't stay in any of the right places so it ends up like a blob which my daughter struggles to get into.
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Answer by Big Bertha Original
15 Apr 2024
Sorry to hear this! Please send a photo to customer services, they will be able to help.
10 Apr 2024
Verified review
Delivered promptly in good packaging
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Answer by Big Bertha Original
15 Apr 2024
Thank you for your review !
16 hours ago
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7 days ago
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7 days ago
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11 days ago
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Answer by Big Bertha Original
11 days ago
Please email sales@bigberthaoriginal.com if you have any questions about your recent order. Thank you
12 Apr 2024
Verified review
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Answer by Big Bertha Original
15 Apr 2024
Please email customer service at sales@bigberthaoriginal.com with a photo of your item and they will check your options.
13 Mar 2024
Verified review
The sofa bean bag is amazing. Really love it and it fits our space really well. I'm removing a star, as we had to fill it ourselves, as the beans came separately. We kinda expected that, for over £300, it would have come prefilled. It was a pretty messy job!
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Answer by Big Bertha Original
15 Mar 2024
Aww our team loves the photo with your🐶!! Thank you for your review!
24 Mar 2024
Verified review
The time between ordering and delivery was good; however it was not clear from the photograph of the sofa how low to the ground it was.
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Answer by Big Bertha Original
12 Apr 2024
Thank you for your feedback. We have approximate sizes for every item on the website, apologies if this was not clear before placing the order.
We hope this does not prevent you form enjoying your item.
9 Mar 2024
Verified review
Sofa bean bag & foot stool
Beans provided do not fill out sofa, however after review more beans were sent out. No issues now :)
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Answer by Big Bertha Original
15 Apr 2024
Great! Good to hear the extra filling made it better for you :)
3 Mar 2024
Verified review
Service and product good.
The service was good and the product was really nice and just what we wanted. I’ve dropped a star as I would have preferred the chair to have arrived completed and for us no to have to put the polystyrene beads in ourselves. It wasn’t as difficult as anticipated but would have saved on a huge plastic bag.
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Answer by Big Bertha Original
6 Mar 2024
Thank you for your feedback ⭐!
2 Mar 2024
Verified review
Could be better
It would be so much better if the beanbag came ready stuffed. Doing it at home is such a faff and so many of the styrofoam beans spill out and it’s messy. I would prefer to buy from somewhere where it’s ready-stuffed professionally, so wouldn’t buy from here again or recommend.
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Answer by Big Bertha Original
5 Mar 2024
Wea re sorry to hear there was an issue with the filling process. Please email sales@bigberthaoriginal.com and the team with check your options.
28 Mar 2024
Verified review
Filling the beanbag was a little tricky and time consuming! (And messy) we used a jug in the end which worked, but it took a long time. Happy with it now it's filled up! Daughter loves it.
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Answer by Big Bertha Original
12 Apr 2024
Aww we hope she enjoys it 😊!
13 Mar 2024
Verified review
The cushion cover was fantastic but…
The cushion cover was fantastic and well made, however, the inner pillow that we ordered extra didn’t really fill the cover, it was quite a bit smaller and don’t go to the corners
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Answer by Big Bertha Original
15 Mar 2024
Sorry about this, sometimes it takes a couple of days for the inners to expand. Please contact sales@bgberthaoriginal.com if you have further questions.
27 Mar 2024
Verified review
Did not realize you had to fill your own bag with the beads supplied!
What a mess with beads all over house. Should have been filled at warehouse not in customer's home.
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Answer by Big Bertha Original
12 Apr 2024
Sorry to hear this, we do mention assembly is required apologies if this was not clear before placing the order.
Let us know if you require further assistance.
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