Big Bertha Original- Logo - reviews

Big Bertha Original
Reviews:

611 reviews in the last 12 months5,533 total reviews  

4.14
Good

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Top positive review

2 Nov 2023
 Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.

Top negative review

11 Dec 2023
 Verified review
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
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Reviews for Big Bertha Original

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10 Oct 2023
 Verified review
you had to fill your own chair which wasn't easy at all took 3 people they should be sent filled already don't thin i will purchase another because of this
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Answer by Big Bertha Original
19 Oct 2023
We do mention assembly required, apologies if this was not clear before placing the order. Let us know if you need further assistance.
9 Oct 2023
 Verified review
Our parcel was delivered to the wrong house in the wrong area someone opened it and lost lots of the balls!! It was a first birthday present 4 my grandson.
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Answer by Big Bertha Original
19 Oct 2023
Apologies, we cannot find any communication from your order. Please email us at sales@bigberthaoriginal.com with a photo of the item and we will be able to help.
8 Sept 2023
 Verified review

Difficult to fill

The corded bean bag is nice, however trying to fill it was difficult. The first obstacle was trying to get the filling out of the huge plastic bag, the second obstacle was actually trying to fill the bean bag. Very messy. Will not recommend or buy from them again unless they come ready filled.
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Answer by Big Bertha Original
11 Sept 2023
Thank you for your feedback. If you need further assistance with the filling process email us at sales@bigberrthaoriginal.com
14 Aug 2023
 Verified review

You have to fill them yourself!

The bean bags are nice, but having to fill them yourself is a big pain. Made a huge mess and for this price I would have expected to receive them filled. I would not buy from here again due to this. I returned a large sofa beanbag as it was very uncomfortable and not fit for our purpose. This was also a pain as I had to empty it and dispose of all the balls. The company wanted to charge me £18 to send me a label which is very steep. Actual return with the post office cost me less than £5.
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Answer by Big Bertha Original
23 Aug 2023
Thank you for your feedback. The price offered was for the order, but I can see there was an exception in this case and not the whole item was returned, it was just a small parcel instead, full refund was offered.
11 Aug 2023
 Verified review
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Answer by Big Bertha Original
23 Aug 2023
Thank you
5 Aug 2023
 Verified review

Large is still quite small

I had looked at the measurements in advance of buying but this 'large' footstool still seems quite small. How about offering a 'giant' for a properly big option? It's true that filling yourself is not too difficult, but I don't really understand why these don't arrive ready filled? I thought the How to Fill diagram might have been clearer - especially around the internal bag. I like the denim cover and its colour. I like the fact it feels so light and is easy to move around. Quite happy but not ecstatic!
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Answer by Big Bertha Original
18 Aug 2023
Thank you for your feedback
28 Jul 2023
 Verified review
Put the balls in before it’s dispatched.
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Answer by Big Bertha Original
4 Aug 2023
Thank you. If you require further assistance please email sales@bigberthaoriginal.com
24 Jul 2023
 Verified review

Not right for me.

The product was good quality, but its just a bean bag and it wasn't very comfortable. It was a personal choice thing, I'm sure others will love it. Customer service was brilliant.
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Answer by Big Bertha Original
28 Jul 2023
Thank you for your feedback :)
15 Jul 2023
 Verified review
I found the size description to be abit misleading. Although it’s actually bigger than a friends bean bag it feels smaller when you sit in it compared which is odd. Also I did not like having to fill with the beans myself and had to wait 3 days for a friend to help and even then it went all over the floor. Not sure if I’ll use it much as after a few minutes it becomes uncomfortable
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Answer by Big Bertha Original
18 Jul 2023
Thank you for your feedback, we are happy to help please email us sales@bigberthaoriginal.com with a photo of your item.
4 Jul 2023
 Verified review
It looks great but unfortunately not for cerebral palsy but the overall picture good sorry
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Answer by Big Bertha Original
6 Jul 2023
Thank you for your feedback
1 Jul 2023
 Verified review
Nice chair, but could do with more filling
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Answer by Big Bertha Original
6 Jul 2023
Please send us a photo of your item to sales@bigberthaoriginal.com and we will be able to help you with this :)
17 Jun 2023
 Verified review
Expensive for the quality and size of product
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Answer by Big Bertha Original
19 Jun 2023
Thank you, let us know if we can help with anything.
AW
Andrew W.
College Town
15 Jun 2023
 Verified review
Would have been 5* but a seam needed re doing
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Answer by Big Bertha Original
16 Jun 2023
Your item is under warranty, we can check this for you. Please send us a photo of the item to sales@bigberthaoriginal.com
11 Jun 2023
 Verified review
If you sent the bean bag filled it would have been so much better. We followed the instructions, but still lost loads of the filling and I am still finding bits everywhere!!! I will have to buy more filling. The actual bean bag chair is lovely though.
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Answer by Big Bertha Original
13 Jun 2023
Sorry to hear this, please send us a photo of your item sales@bigberthaoriginal.com and we will be able to help.
3 Jun 2023
 Verified review
Filled the sofa with both sets of beans but the chair is still flaccid in places
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Answer by Big Bertha Original
8 Jun 2023
Sorry to hear this, please send us a photo of your beanbag to sales@bigberthaoriginal.com and we will be able to help.