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Top positive review
2 Nov 2023
Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
Don’t buy unless you are a masochist who loves cleaning and have a choking death wish for your 3 year old.
You have to put the “beans” in the chair yourself. This is stated on the site - but buried in at the very very end of the description and just says “assembling required”. Not only do you have to put the beans in, they are made from polystyrene and come contained in a plastic bag. Whoever came up with this idea obviously didn’t pay attention in school physics - since any attempt to remove said beans from the plastic bag automatically charges the beans with so much static that they literally physically escape your hands as the static causes them to be repelled. This makes filling the chair (even after watching the instructional video) without the majority of the balls spilling everywhere next to impossible. I also bought the chair for 3 year olds plus - anyone with a small young child will likely know have that having tiny statically charged polystyrene balls floating around the floor in your house is probably the most dangerous health hazard for a 3 year old.
Do not buy for a young child. Get a pre-filled one from Amazon instead.
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Answer by Big Bertha Original
17 Apr 2024
Sorry to hear the filling process was not easy for you. Our Customer Service has been in touch with options for your purchase and I believe you decided to keep the product anyway. Thank you
27 Mar 2024
Verified review
I received this product and was not worth the money.
I received this product and was immediately disappointed with the presentation as the beanbag needs to be ‘assembled’. The polystyrene balls is in a separate bag to the casing, and despite best efforts, it is a very messy exercise as the filling goes everywhere. At this price, I would have expected the bean bag to come ready for use.
The material of the casing was also quite poor and does not have the quality I would expect for >£100.
I had then decided to return for a refund, but have received no correspondence after nearly 2 weeks. VERY disappointing!
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Answer by Big Bertha Original
12 Apr 2024
We apologize for the delay with the refund. Thank you for your patience.
7 Apr 2024
Verified review
Poor Choice of Delivery Partner
Appalling choice of delivery partner. I wouldn’t pay DPD in chocolate buttons. Would never buy from Big Bertha again while ever they use DPD.
Also, not enough beans……the amount you put in should be a choice based on preference, not a cheap base amount.
The bag itself is good!
Generally disappointed.
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Answer by Big Bertha Original
30 Apr 2024
Customer service contacted you about this review 15.04 so they can help with the issue. Please check junk folder.
23 Mar 2024
Verified review
The item I received was damaged. Should have been checked before shopping to customer
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Answer by Big Bertha Original
12 Apr 2024
Apologies, we could have helped with a refund or exchange, but the item was binned before contacting us.
19 Mar 2024
Verified review
The product was not suitable. Too expensive for this type of item
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Answer by Big Bertha Original
22 Mar 2024
Our customer service contacted with options regarding your order but unfortunately the item has been thrown away, we cannot help further.
22 Mar 2024
Verified review
Too expensive poor practises
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Answer by Big Bertha Original
17 Apr 2024
Our team contacted you, waiting to hear back from you.
20 Feb 2024
Verified review
Good customer service
Product arrived with some damage to the packaging. Contacted customer service and was promptly sent more filling beads to replace some that were lost as a result.
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Answer by Big Bertha Original
22 Feb 2024
Thank you for contacting Customer Service! We are glad to hear they were able to help with the issue! Enjoy 😎
11 Mar 2024
Verified review
FLOOR CUSHIONS
I am very happy with your lovely floor cushions. They are beautifully made and of a good quality corduroy material.
It would be nice, if there were just a few more colours to choose from though.
The delivery men were pleasant and my cushions arrived well packed and on time.
I am thinking of purchasing more.
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Answer by Big Bertha Original
12 Mar 2024
Aww thank you⭐! We recently added this product, hopefully we can get more styles soon!
16 Mar 2024
Verified review
Perfect playroom sofa
Really great sofa for our kids playroom, did want the blue but it was out of stock so went for the teal and I think I actually prefer it.
Did make a lot of mess when we put it up as the balls come in separate bags with no guide to tell you which bag goes in what sofa compartment!
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Answer by Big Bertha Original
21 Mar 2024
This looks amazing ⭐!! Thank you for sharing the photo, enjoy your Albert sofa !
1 Mar 2024
Verified review
Would highly recommend.
The bean bag and filler arrived very quickly was a decent price too. The only draw back was filling the bean bag from the box it came it but didn't take long. Would highly recommend plus very comfortable to sit in!
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Answer by Big Bertha Original
5 Mar 2024
Thank you for sharing your experience, we hope you enjoy it ⭐!
29 Feb 2024
Verified review
Very quick delivery and great toddler beanie sofa for my daughter.
Only thing is I wish the filling came inside the sofa rather than having to do it myself, which was quite messy with a newborn I tow.
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Answer by Big Bertha Original
1 Mar 2024
Thank you for your review ⭐!
16 Feb 2024
Verified review
I love my Cloud Sac memory foam footstool. It was quick delivery & I was kept informed throughout. I had an issue with the filling which was rectified immediately & received more filling, thank you
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Answer by Big Bertha Original
16 Feb 2024
Thank you for your review ⭐!! Happy lounging
11 Mar 2024
Verified review
Large lounge pug
Good communication, keeping me informed of order progress. Well packaged. Easy to assemble the lounge pug I purchased. Great quality material.
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Answer by Big Bertha Original
12 Mar 2024
Thank you! Time to put your feet up and relax 😎
21 Feb 2024
Verified review
Great stuff! Delivered quickly, easy to fill. Very well made with a strong inner lining - no escaping beans! Lovely colour. Very happy.
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Answer by Big Bertha Original
22 Feb 2024
Thank you so much for your great review! We hope you enjoy it 😎
6 Mar 2024
Verified review
Bought this for my grandson who has autism he absolutely loves it he snuggles right into it I think he would sleep in it if he could
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Answer by Big Bertha Original
7 Mar 2024
Aww how cute😊! thank you for sharing your feedback
16 Mar 2024
Verified review
all my items were just as described when I reieved them , easy nto use web site and use a very good delivery service , quick too.
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Answer by Big Bertha Original
21 Mar 2024
Thank you for sharing your experience ⭐!
2 Mar 2024
Verified review
Very good quality and easy to fill,
Could have used extra beans to fill them as they look on the website but still good
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Answer by Big Bertha Original
5 Mar 2024
Thank you for sharing your feedback! Please send a photo of your item to sales@bigberthaoriginal.com and they will check the filling level for you🙂
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