Big Bertha Original- Logo - reviews

Big Bertha Original
Reviews:

611 reviews in the last 12 months5,516 total reviews  

4.14
Good

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Top positive review

2 Nov 2023
 Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.

Top negative review

11 Dec 2023
 Verified review
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
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Reviews for Big Bertha Original

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13 Apr 2024
 Verified review

Nice but need more filling

Outer material and colour is as described, delivery was quick. It wasn’t easy to get the filling into the bag and they are quite flat so need more filling
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Answer by Big Bertha Original
15 Apr 2024
Thank you for your feedback! Please send sales@bigberthaoriginal.com a photo of your items and they will be able to help you.
4 Apr 2024
 Verified review

It’s a great product , the only thing is

It’s a great product , but I didn’t know the filling and cover is coming in the same box , but separated. I understand it helps to saves space in the box , but it was not easy to fill in 🙈
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Answer by Big Bertha Original
15 Apr 2024
Thank you for your review!
6 Apr 2024
 Verified review
Great product but no where near enough filling. Had to buy more to make it keep some shape. Provided two bags of beans. Could easily take four of those and it would still be loose.
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Answer by Big Bertha Original
15 Apr 2024
Thank you for your review ! Our customer service has emailed you about this issue.
10 Apr 2024
 Verified review
My little girl is delighted with the chair, and it is good quality. However assembling it really is difficult, particularly if you don't have easy access to another adult to help!
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Answer by Big Bertha Original
15 Apr 2024
Thank you for your review! We hope the little one enjoy it very much 😎
10 Apr 2024
 Verified review
Delivered promptly in good packaging
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Answer by Big Bertha Original
15 Apr 2024
Thank you for your review !
5 days ago
 Verified review
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Answer by Big Bertha Original
4 days ago
Thank you 🙂!
11 days ago
 Verified review
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Answer by Big Bertha Original
4 days ago
Thank you 🙂!
13 Apr 2024
 Verified review

Feels like mis-marketing

Don’t buy unless you are a masochist who loves cleaning and have a choking death wish for your 3 year old. You have to put the “beans” in the chair yourself. This is stated on the site - but buried in at the very very end of the description and just says “assembling required”. Not only do you have to put the beans in, they are made from polystyrene and come contained in a plastic bag. Whoever came up with this idea obviously didn’t pay attention in school physics - since any attempt to remove said beans from the plastic bag automatically charges the beans with so much static that they literally physically escape your hands as the static causes them to be repelled. This makes filling the chair (even after watching the instructional video) without the majority of the balls spilling everywhere next to impossible. I also bought the chair for 3 year olds plus - anyone with a small young child will likely know have that having tiny statically charged polystyrene balls floating around the floor in your house is probably the most dangerous health hazard for a 3 year old. Do not buy for a young child. Get a pre-filled one from Amazon instead.
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Answer by Big Bertha Original
17 Apr 2024
Sorry to hear the filling process was not easy for you. Our Customer Service has been in touch with options for your purchase and I believe you decided to keep the product anyway. Thank you
9 days ago
 Verified review
Was nothing like it looked in picture. It cost too much, was not aware you had to put polystyrene balls into the beanbag yourself as it does not mention this on original Posting about the product.....its flimsy, now I'm stuck with it, as not allowed to return. Its awful! Do not buy! False information and pictures provided. Not happy
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7 Apr 2024
 Verified review

Poor Choice of Delivery Partner

Appalling choice of delivery partner. I wouldn’t pay DPD in chocolate buttons. Would never buy from Big Bertha again while ever they use DPD. Also, not enough beans……the amount you put in should be a choice based on preference, not a cheap base amount. The bag itself is good! Generally disappointed.
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Answer by Big Bertha Original
4 days ago
Customer service contacted you about this review 15.04 so they can help with the issue. Please check junk folder.
13 Mar 2024
 Verified review
The sofa bean bag is amazing. Really love it and it fits our space really well. I'm removing a star, as we had to fill it ourselves, as the beans came separately. We kinda expected that, for over £300, it would have come prefilled. It was a pretty messy job!
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Answer by Big Bertha Original
15 Mar 2024
Aww our team loves the photo with your🐶!! Thank you for your review!
24 Mar 2024
 Verified review
The time between ordering and delivery was good; however it was not clear from the photograph of the sofa how low to the ground it was.
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Answer by Big Bertha Original
12 Apr 2024
Thank you for your feedback. We have approximate sizes for every item on the website, apologies if this was not clear before placing the order. We hope this does not prevent you form enjoying your item.
9 Mar 2024
 Verified review

Sofa bean bag & foot stool

Beans provided do not fill out sofa, however after review more beans were sent out. No issues now :)
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Answer by Big Bertha Original
15 Apr 2024
Great! Good to hear the extra filling made it better for you :)
28 Mar 2024
 Verified review
Filling the beanbag was a little tricky and time consuming! (And messy) we used a jug in the end which worked, but it took a long time. Happy with it now it's filled up! Daughter loves it.
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Answer by Big Bertha Original
12 Apr 2024
Aww we hope she enjoys it 😊!
13 Mar 2024
 Verified review

The cushion cover was fantastic but…

The cushion cover was fantastic and well made, however, the inner pillow that we ordered extra didn’t really fill the cover, it was quite a bit smaller and don’t go to the corners
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Answer by Big Bertha Original
15 Mar 2024
Sorry about this, sometimes it takes a couple of days for the inners to expand. Please contact sales@bgberthaoriginal.com if you have further questions.
15 Mar 2024
 Verified review
We lost a lot of polystyrene balls when trying to fill it, but it is great quality and my grandson loves it.
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Answer by Big Bertha Original
15 Mar 2024
Thank you⭐! If you need a bit more filling, please send a photo of your item to sales@bigberthaoriginal.com, our team will be happy to help!
23 Mar 2024
 Verified review
Good quality and design but felt it need a little bit mmore stuffing
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Answer by Big Bertha Original
12 Apr 2024
Our customer service has contacted you to help with the issue. Thank you!
30 Mar 2024
 Verified review
Love the beanbag, however it's an absolute pain having to fill it!
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Answer by Big Bertha Original
15 Apr 2024
Sorry to hear this, we hope this does not prevent you from enjoying your beanbag! Thanks
CS
carola s.
uckfield
25 Mar 2024
 Verified review
Don’t think we realised you had to fill the bean bag itself.
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Answer by Big Bertha Original
12 Apr 2024
Thank you for your feedback, we hope you enjoy it!
14 Mar 2024
 Verified review
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Answer by Big Bertha Original
15 Mar 2024
Thank you⭐!