Big Bertha Original- Logo - reviews

Big Bertha Original
Reviews:

611 reviews in the last 12 months5,516 total reviews  

4.14
Good

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Top positive review

2 Nov 2023
 Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.

Top negative review

11 Dec 2023
 Verified review
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
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Reviews for Big Bertha Original

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14 Oct 2023
 Verified review

Absolutely ripped off.. Deceived and very unhappy..

Absolutely conned.. Very misleading photos, misrepresentation of the product. Extremely disappointed, actually thrown it out.. Want money back please.. Feel robbed.. A waste of time and £300..
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Answer by Big Bertha Original
19 Oct 2023
We are sorry to hear this. Unfortunately, we cannot find any communication from you about a problem with your order. We wish you had contacted us to help you with the problem and offer you alternatives. A refund would have been an option, but for this, we would require the item to be returned in usable condition, but as you mentioned, it was thrown away before we could help.
25 Sept 2023
 Verified review
The product I ordered was not up to the standard I expected. Sent an email asking for a refund and getting no reply. Want to return but have no way of doing so as no address is available
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Answer by Big Bertha Original
26 Sept 2023
Apologies, we cannot find any email from your account, but we have sent you the details. Please check junk folder just in case and we will be able to help your request.
12 Oct 2023
 Verified review
Ordered beanbag footstool. Received footstool covers and styrofoam balls instead. No instructions either.
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Answer by Big Bertha Original
19 Oct 2023
We are sorry the instructions were missing. Let us know if you need further assistance with the filling process.
23 Jun 2023
 Verified review
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Answer by Big Bertha Original
23 Jun 2023
Thank you for contacting us, this has been sorted for you.
12 May 2023
 Verified review
No where near enough innards to make this viable as a bean bag had to purchase another 3cubit feet.
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Answer by Big Bertha Original
26 May 2023
Sorry to hear this, we could have helped with the issue but unfortunately cannot find any communication about the issue. Please email us if you need further assistance.
4 Sept 2023
 Verified review
Sizes are child like and do not match the photos on the website. I will never buy from them again
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Answer by Big Bertha Original
5 Sept 2023
Apologies, we cannot find any communication from your order. Please email us at sales@bigberthaoriginal.com with a photo of the item and we will be able to help.
20 Aug 2023
 Verified review
Not fit for purpose, and she can’t sit in it as the balance is awful
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Answer by Big Bertha Original
23 Aug 2023
Apologies, we cannot find any communication from you order. Please send us a photo of your item to sales@bigberthaoriginal.com
24 Aug 2023
 Verified review
Not even 1 ! But you can’t move forward without hitting a star !
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Answer by Big Bertha Original
31 Aug 2023
The issue has been resolved and refund approved for your order, thanks.
14 May 2023
 Verified review
I have tried contacting to send delivery back and had zero luck
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Answer by Big Bertha Original
26 May 2023
Sorry about this, we replied to your email 16.05, please check your junk folder. We emailed you again just in case, let us know
26 Sept 2023
 Verified review
Bag needs filling by customer and really needs 2 people.
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Answer by Big Bertha Original
29 Sept 2023
Sorry to hear there was an issue with the filling process. Please email us at sales@bigberthaoriginal.com if you have any questions about this process, we can help.
4 Dec 2023
 Verified review
Expensive and very small
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Answer by Big Bertha Original
6 Dec 2023
We are sorry to hear you are not happy with the item, ee cannot see any communication from your order. Please email sales@bigberthaoriginal.com. You have a 30-day period for returns or exchanges, still time and they can check alternative options for you.
28 Jun 2023
 Verified review
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1 Dec 2023
 Verified review
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Answer by Big Bertha Original
6 Dec 2023
We cannot find any communication from your order, please email sales@bigberrthaoriginal.com and they will be able to help.