Big Bertha OriginalReviews:
611 reviews in the last 12 months5,515 total reviews
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Top positive review
2 Nov 2023
Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.
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Top negative review
11 Dec 2023
Verified review
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
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Reviews for Big Bertha Original
10 Jul 2023
Verified review
I bought the high-back gaming-style beanbag when I was awaiting my sofa delivery. Not only did it not state online that you have to put the beanbag together yourself, they don't send anywhere near enough beans. The result is, despite a beautiful design, the high back won't stay in place, so it looks limp and terrible, and the seat isn't comfortable. I chose to sit on the floor rather than on this. Really disappointed, and stuck with a beanbag I have no use for.
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Answer by Big Bertha Original
11 Jul 2023
Thank you for your feedback. Your order is from October last year, we cannot find any communication about this. If you need further assistance, please contact us @sales@bigberthaoriginal.com
25 Jun 2023
Verified review
Are you joking?
Bought on sale at 269.00 had I of paid 500 I would’ve committed suicide. No mention on website that you have to build it yourself, and the process for filling it with polystyrene beans requires the patience of Mother Theresa and the interlect of a noble peace price winner. I am left with the remnants of a “sofa” which looks like more like the aftermath of the hindenburg disaster. DO NOT PURCHASE
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Answer by Big Bertha Original
26 Jun 2023
We are very sorry you do not like the product, please email us on sales@bigberthaoriginal.com with your order details. We will hopefully get something sorted for you as soon as possible.
8 Jun 2023
Verified review
DIY beanbag
Crazy that you have to stuff the beanbag yourself and make a huge mess in the process of doing so. Looking forward to when Bigbertha start selling cars and we need to install the engine from scratch, or their electronics range where we'll need to solder the motherboards ourselves.
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Answer by Big Bertha Original
13 Jun 2023
We are very sorry to hear you are disappointed with product. If you require further assistance with the filling process or wish to return the item, please email sales@bigberthaoriginal.com
14 Nov 2023
Verified review
Poor quality for the price
The quality isn’t the same as what it looked like on the website, not comfortable and definitely not worth the amount they charge. Also having to fill it yourself is extremely annoying.
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Answer by Big Bertha Original
16 Nov 2023
We are sorry to hear you are not happy with the item, please email sales@bigberthaoriginal.com. You have a 30-day period for returns or exchanges, they can check alternative option for you.
5 Jun 2023
Verified review
Very disappointed was never told I would have to fill it myself looks nothing like website picture how could I have been so stupid as to have purchased this rubbish have given it way
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Answer by Big Bertha Original
8 Jun 2023
We are sorry to hear you are disappointed with your sofa. If you wish to return the item for a refund, please contact us at sales@bigberthaoriginal.com
26 Oct 2023
Verified review
Beans and bag cover arrived separately and needed inserting with the help of another person....I live on my own.
Also the covers are too slippy to sit in!
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Answer by Big Bertha Original
31 Oct 2023
Apologies if the information was not clear for you before placing the order. If you need further assistance or check your options, please email sales@bigberthaoriginal.com along with a photo of the items.
3 Nov 2023
Verified review
Returned unsatisfactory item 3 weeks ago and no refund Bigbertha should change their name to BigberthaConArtists.
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Answer by Big Bertha Original
10 Nov 2023
Returns information was provided 11.10-18.10 this was within a day - same day or your email. Refund has been approved to.
21 Dec 2023
Verified review
Absolutely awful service it’s unlike anything I’ve ever experienced. Christmas gift ordered and never arrived - emailed with no responses and the phone lines are never ever answered and you get cut off which makes me think they are not manned. Then I got offered for the item to be sent again next day delivery when I eventually did get an email response and then they never happened - I had to email again and then got told I’m not reading the emails properly even though that’s what they said!!! No sorry once for the awful service!!! Never ordering anything from them again!!
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Answer by Big Bertha Original
29 Dec 2023
We are sorry you feel this way, your emails were replied always within 24 hours.
Apologies for the issue with the courier service, we opened a claim for the lost parcel but unfortunately this was the last item, and a full refund was approved.
Thank you.
22 Sept 2023
Verified review
I bought a sofa and is very uncomfortable for my needs .I emailed back and forth to send it back and get the refund . The reply I got was" you can return it but you have to get rid of the filling and send the covers only ". All I wanted was to send them back filled in . I even offered to take them myself in my car to a place where decided by the company !! I am very disappointed with the reply . Didn't expect it .From my point of view I wasted my money. I was expecting more understanding from Bertha.
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Answer by Big Bertha Original
26 Sept 2023
A refund was offered but unfortunately, we cannot meet you at a place to collect the item, this can only be arranged according to the courier's guidelines. We are still waiting to hear from you.
14 Sept 2023
Verified review
I bought toddler armchair with beans filling, the seat looses it shape as amount of the beans isn't enough, doesn't look like an armchair at all, hard to fill with beans without mess, today had a first attempt to get a beans out and wash it as my daughter vomited on it, only god knows how many time I was upset with it, what a terrible buy
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Answer by Big Bertha Original
15 Sept 2023
We are sorry to hear this. We checked and your order is from September 2021. This is a soft furniture therefore the filling will, as with every bean bag, lose its volume. Maybe you need to get a top up to make it look good again. Hope your daughter is feeling better.
29 Jun 2023
Verified review
This sofa was awful - I expected it to come ready - did not expect to install contents - very difficult - would not recommend this item - I threw it away - a complete waste of £250 - please do not purchase this complicated item - paper clips were attached to zip for closing!! Do I need to say anymore!
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Answer by Big Bertha Original
29 Jun 2023
We are sorry you do not like the product, please email us on sales@bigberthaoriginal.com with your order details. We will hopefully get something sorted for you as soon as possible.
30 Dec 2023
Verified review
I should be paid labour and inconvenience costs by the supplier.
I ordered a bean bag.
Little did I know on placing the order that I would be required to "make" the bean bag by filling the bag with millions of styrofoam balls (the eponymous beans) most of which ended up on the kitchen floor.
Never again.
In future I suggest you stuff your beanbag.
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Answer by Big Bertha Original
12 Jan 2024
We are sorry to hear this, we cannot find any communication from your order. We mention assembly is required for our products. Please email sales@bigberthaoriginal.com if you need further assistance.
17 Jul 2023
Verified review
Answer the phone when someone would like to speak to someone, clear instructions on how to return an item as not everything knows how evri works and good customer service as I have received extremely poor customer. Do not recommend this company to anyone.
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Answer by Big Bertha Original
18 Jul 2023
We provided a solution for the issue an a full refund was approved, thanks.
24 Nov 2023
Verified review
Ayse Ozturk
I wanted to return the product I bought, but they neither answer the phone nor respond to e-mails, only automatic e-mails. Very bad company, please do not buy anything. They are scammers.
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Answer by Big Bertha Original
28 Nov 2023
We are sorry to hear this, our team replied to your multiple emails from the same day.
Return service is in process.
15 Aug 2023
Verified review
Overpriced product. Received 2 big bags of stuffing for the sofa & footstool. One of the bags had a hole in which made a complete mess everywhere.
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Answer by Big Bertha Original
23 Aug 2023
Apologies, we cannot find communication from your order, please send us an email to sales@bigberthaoriginal.com if you need further assistance.
23 May 2023
Verified review
Bag of polystyrene balls had been burst open and no way to contact suppliers by phone so half a bag doesn't fill the chair.
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Answer by Big Bertha Original
26 May 2023
Apologies for the issue with the filling, please send us a photo of the item to sales@bigberthaoriginal.com and we will be able to help you with this. Thank you
17 Oct 2023
Verified review
Colour was not the same. Paid more for a brown toddler chair. Was grey rather than brown, on checking wed received the right one, was advised this batch was slightly grey, so if I wanted to keep it would offer 20% discount. This made the price the same as the grey option they sell.
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Answer by Big Bertha Original
19 Oct 2023
Sorry about the issue with the batch. Sometimes this happens due to dying of the fabric, but I can see you we offered to change the cover it or keep it with a discount. We processed the refund as requested.
3 Dec 2023
Verified review
Steer clear!!
The website deliberately does not inform the purchaser that they have to fill the sofa themselves with thousands of beads, a process which takes hours. The company ought to be taken to the regulator for their omitting to make clear this crucial information.
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Answer by Big Bertha Original
6 Dec 2023
We are sorry to hear you are not happy with the item, we do mention item requires assembly on arrival, we cannot see any communication from your order.
Please email sales@bigberthaoriginal.com. You have a 30-day period for returns or exchanges, still time and they can check alternative options for you.
17 Aug 2023
Verified review
I have been in touch to send my 2 items back and have received no response. The inner lining of the foot stool only allows so much filling leaving the foot stool shapeless. The big bean bag does not hold it's shape either.
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Answer by Big Bertha Original
23 Aug 2023
Thank you for your review. We replied to your email 09.08, please check junk folder just in case.
We will email you again and will find a solution for you.
15 Dec 2023
Verified review
No one answers the phone when you call. Don’t reply to emails, then say they have and they will resend. Bags don’t come full of beans you have to fill yourself. Overall quality is not worth the price.
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Answer by Big Bertha Original
20 Dec 2023
Apologies if you did not receive the emails from customer service. Refund was approved last week.