Big Bertha Original- Logo - reviews

Big Bertha Original
Reviews:

611 reviews in the last 12 months5,533 total reviews  

4.14
Good

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Top positive review

2 Nov 2023
 Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.

Top negative review

11 Dec 2023
 Verified review
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
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Reviews for Big Bertha Original

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28 Dec 2023
 Verified review

‘LARGE’ ????

I ordered a large footstool. The quality of the fabric was nice but if that was large I wouldn’t like to see small and I also didn’t appreciate it hasn’t been filled and you’ve to do it yourself.
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Answer by Big Bertha Original
29 Dec 2023
Thank you for your feedback. Sizes are shown online, apologies if this was not clear for you before placing the order, but we can see a return service is in process.
27 Dec 2023
 Verified review
There aren’t enough beans - the sofa looks really limp and not like the photograph
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Answer by Big Bertha Original
29 Dec 2023
Apologies for the issue with the filling, I can see you contacted Customer Service about this issue, waiting for your reply to sort out the issue as soon as possible.
20 Dec 2023
 Verified review
Arrived ahead of time, but did not expect it to be a “stuff it yourself” exercise. This requires two people and no cats!!!!
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Answer by Big Bertha Original
29 Dec 2023
We are sorry you feel this way and that the filling process was not easy this time. If you require further assistance, please send a photo of your item to sales@bigberthaorignal.com and they will be able to help.
13 Dec 2023
 Verified review
I like the finished product. However a month in and I'm still hoovering up the odd polystyrene type innards. Honestly I would rather pay more than endure having to stuff the seemingly abyss whose holes weren't wide enough.
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Answer by Big Bertha Original
13 Dec 2023
We are sorry to hear there is an issue with the item. Is this faulty? or was due to the filling process? Please email sales@bigberthaoriginal.com if you need further assistance with the item.
11 Dec 2023
 Verified review

I feel mislead

Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
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Answer by Big Bertha Original
13 Dec 2023
Thank you for your review, we sorry to hear there was an issue with the delivery. We cannot find any communication about the issue with the order but please email sales@bigberrthaoriginal.com in case you need further assistance with the filling, we will be able to help.
11 Dec 2023
 Verified review

Filling is a nightmare

The beanbag is of good quality but doesn't come "assembled." You have to add the styrofoam balls to an empty sack and it's not easy! We had styrofoam balls all over the house.
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Answer by Big Bertha Original
13 Dec 2023
We are sorry to hear this, we do mention item requires assembly on arrival, sorry this was not clear for you. Please email sales@bigberthaoriginal.com if you need further assistance with the filling process.
10 Dec 2023
 Verified review
Make your own single seat beanbag was not clear to me when I purchased. In my experience, filling two zipped compartments into the fabric of the beanbag by myself and a jug, took hours! An impossibility that no tiny filling balls escape! However, once completed, it is comfortable beanbag for a child or small person who can navigate a low seat height.
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Answer by Big Bertha Original
13 Dec 2023
We are sorry to hear this, we do mention item requires assembly on arrival, sorry this was not clear but we hope you enjoy it. Email sales@bigberthaoriginal.com if you need further assistance.
8 Dec 2023
 Verified review
Needed more stuffing, not sufficient and sags quite a bit when grandchild sits on it
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Answer by Big Bertha Original
13 Dec 2023
We are sorry to hear this, please send a photo of your item for review to sales@bigberthaoriginal.com and they will help you with the filling. Thank you
7 Dec 2023
 Verified review

Fill it yourself

The product is nice but you have to fill it yourself, which I did not expect, especially because it is not cheap. It is impossible to fill it without spilling some beans, which go everywhere. I expected the bag to be double walled but it is not. Let's see how long it lasts...
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Answer by Big Bertha Original
13 Dec 2023
We are sorry to hear this, we do mention item requires assembly on arrival, sorry this was not clear for you. Please email sales@bigberthaoriginal.com if you need further assistance with the filling process.
7 Dec 2023
 Verified review

Arrived very quickly but not good value

Arrived very quickly but can't believe they would really charge the full price for this. I bought it at half price and I don't think that can be called good value. It came as a cover and filling separately. It is a present so haven't put it together yet. Hoping the end result is more than the sum of the parts.
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Answer by Big Bertha Original
13 Dec 2023
We are sorry to hear this, we do mention item requires assembly on arrival, sorry this was not clear for you. Please email sales@bigberthaoriginal.com if you need further assistance with the filling process.
1 Dec 2023
 Verified review

OK but zip and fluff let it down

Managed to fill sofa ok with beads but was dissappointed with the zip, a proper zip pull would have been a lot easier than a bent paper clip, also a lot of fluff coming off cover. Altogether not the quality I was expecting.
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Answer by Big Bertha Original
6 Dec 2023
Apologies for the confusion, this is a safety zip, you should be able to see more details in the label attached but please contact us back if you require further information. Thank you.
29 Nov 2023
 Verified review
Was smaller than expected for the price I paid OK I got it for £49 but originally was £84 not worth the money
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Answer by Big Bertha Original
6 Dec 2023
Thank you, the sizes are stated online. Let us know if you need further assistance.
28 Nov 2023
 Verified review
The bag containing the beads was broken resulting in them being everywhere when the box was opened!!..
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Answer by Big Bertha Original
28 Nov 2023
We are sorry to hear this, please send us a photo of your item for review to sales@bigberthaoriginal.com in case you need further assistance.
20 Nov 2023
 Verified review

Avoid

The sofa doesn't come filled so you have to do it yrself. Absolute nightmare. Spent 4 hrs trying to do just that and the filling went everywhere which took forever to clean up. When finally filled it could do with more filling but after all the issues with filling it I gave up. It would be an OK sofa for a child in a playroom but does not seat 2 adults unless you like sitting with Yr knees up by Yr ears!!
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Answer by Big Bertha Original
21 Nov 2023
We are sorry to hear there was an issue with the item and thank you for contacting our customer service, they have dealt with the issue. Thanks
16 Nov 2023
 Verified review

It’s okay

It was big just what I wanted but not soft enough. It’s okay
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Answer by Big Bertha Original
16 Nov 2023
Thank you for your comment, let us know if you need further assistance
8 Nov 2023
 Verified review
There doesn't appear to be enough filling. Because if only one person sits down, all the filling moves to leave you sitting on the floor!
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Answer by Big Bertha Original
10 Nov 2023
We are sorry to hear this, please send us a photo of your item for review to sales@bigberthaoriginal.com and we will be able to help.
6 Nov 2023
 Verified review

Does the job but not worth money

If we had paid full price I would of returned to be honest. No where near enough beans in so had to buy more and the finishing touches are very poor. Instead of a zip there is a paper clip ? It wasn't cheap would of expected better
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Answer by Big Bertha Original
10 Nov 2023
We are sorry to hear this, please send us a photo of your item for review to sales@bigberthaoriginal.com and we will be able to help and provide you more information.
1 Nov 2023
 Verified review
The bean bag when filled it’s really nice , but having to fill it yourself is a total nightmare!! So difficult, even with two people the dam beads go everywhere… the instructions are useless… I don’t under why it doesn’t come filled … hence the 3 star rating
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Answer by Big Bertha Original
1 Nov 2023
Sorry to hear there was an issue with the filling process. If you need further assistance, please contact sales@bigberthaoriginal.com and we will be able to help.
25 Oct 2023
 Verified review
Not enough beans, bunches up at the back when kids sit on it
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Answer by Big Bertha Original
31 Oct 2023
Sorry to hear there was an issue with the filling. Please send us a photo of the item to sales@bigberthaoriginal.com and we will be able to help.
11 Oct 2023
 Verified review
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Answer by Big Bertha Original
19 Oct 2023
Thank you!