Telescope UK
Reviews:

20 reviews in the last 12 months102 total reviews  

4.55
Excellent

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Top positive review

4 Oct 2023
 Verified review
The staff were helpful advising me on the right product, and on testing it last night it worked very well and was easy to use. I am only giving 4 stars rather than 5 because it did take more than a week to arrive, but apart from that I have no complaints.
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Top negative review

3 May 2024
 Verified review
Back in 2007 my first venture into astronomy was at Telescope House, I walked in, had a great talk to the guys and spent over 5k. Even ordering over the phone was a pleasure. But since they moved premises it's not the same, infact my recent online purchase wasn't great, waiting to be invoiced to pay by bank transfer, then 2-3 weeks delivery for small accessories? Online shop is poor, not a lot of quality telescopes or choice. If you want to survive in this market you need to do better!
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Reviews for Telescope UK

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3 May 2024
 Verified review

Poor experience

Back in 2007 my first venture into astronomy was at Telescope House, I walked in, had a great talk to the guys and spent over 5k. Even ordering over the phone was a pleasure. But since they moved premises it's not the same, infact my recent online purchase wasn't great, waiting to be invoiced to pay by bank transfer, then 2-3 weeks delivery for small accessories? Online shop is poor, not a lot of quality telescopes or choice. If you want to survive in this market you need to do better!
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Answer by Telescope UK
4 days ago
Thank you for sharing your experience. I'm sorry to hear that your recent interactions with Telescope House haven't met your expectations, especially considering your positive past experiences. Your feedback about the changes since their relocation and the issues with your recent online purchase is valuable. It's concerning to hear about the delays in invoicing and delivery times for small accessories, as well as the perceived shortcomings in the online shop's selection. Your suggestions for improvement are duly noted. Ensuring a smooth online shopping experience and offering a wider range of high-quality telescopes are areas where Telescope House can strive to excel. Your support and feedback are essential as they work to enhance their services and offerings. Thank you for taking the time to provide your feedback and for your continued interest in Telescope House.