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Top positive review
4 Oct 2023
Verified review
The staff were helpful advising me on the right product, and on testing it last night it worked very well and was easy to use. I am only giving 4 stars rather than 5 because it did take more than a week to arrive, but apart from that I have no complaints.
Back in 2007 my first venture into astronomy was at Telescope House, I walked in, had a great talk to the guys and spent over 5k. Even ordering over the phone was a pleasure. But since they moved premises it's not the same, infact my recent online purchase wasn't great, waiting to be invoiced to pay by bank transfer, then 2-3 weeks delivery for small accessories? Online shop is poor, not a lot of quality telescopes or choice. If you want to survive in this market you need to do better!
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Reviews for Telescope UK
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Latest first
2 days ago
Verified review
Very helpful and reliable company
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3 May 2024
Verified review
Poor experience
Back in 2007 my first venture into astronomy was at Telescope House, I walked in, had a great talk to the guys and spent over 5k. Even ordering over the phone was a pleasure. But since they moved premises it's not the same, infact my recent online purchase wasn't great, waiting to be invoiced to pay by bank transfer, then 2-3 weeks delivery for small accessories? Online shop is poor, not a lot of quality telescopes or choice. If you want to survive in this market you need to do better!
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Answer by Telescope UK
4 days ago
Thank you for sharing your experience. I'm sorry to hear that your recent interactions with Telescope House haven't met your expectations, especially considering your positive past experiences. Your feedback about the changes since their relocation and the issues with your recent online purchase is valuable. It's concerning to hear about the delays in invoicing and delivery times for small accessories, as well as the perceived shortcomings in the online shop's selection.
Your suggestions for improvement are duly noted. Ensuring a smooth online shopping experience and offering a wider range of high-quality telescopes are areas where Telescope House can strive to excel. Your support and feedback are essential as they work to enhance their services and offerings.
Thank you for taking the time to provide your feedback and for your continued interest in Telescope House.
13 Apr 2024
Verified review
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17 Jan 2024
Verified review
Great advice. Items delivered promptly.
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8 Dec 2023
Verified review
Very helpful pre purchase
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4 Dec 2023
Verified review
Fast Delivery
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4 Nov 2023
Verified review
Very helpful staff, who are always ready to give useful advice. The website is easy to use.
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21 Oct 2023
Verified review
Shipped on time but lack of tracking information
Product was shipped and delivered fairly promptly, but Telescope House did not provide enough information to allow tracking of the order until the carrier communicated directly with me.
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4 Oct 2023
Verified review
Good product
The staff were helpful advising me on the right product, and on testing it last night it worked very well and was easy to use. I am only giving 4 stars rather than 5 because it did take more than a week to arrive, but apart from that I have no complaints.
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6 Sept 2023
Verified review
Very helpfull
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23 Aug 2023
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16 Aug 2023
Verified review
Good: Expertise. Trustworthy.
Better: It could gave been made clearer that the power lead was not included.
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8 Aug 2023
Verified review
emailed for advice replied next day bought sun catcher filter . The only problem I had was the graphic paper did not highlight for cutting 5" diameter, very pleased with the service from Telescope House.
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4 Aug 2023
Verified review
The fact that the binos were in stock and delivered promptly was most gratifying. my only complaint was that DHL left the parcel outside without even ringing the bell.
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23 Jul 2023
Verified review
Very quick delivery. Got posted on Monday and came on Thursday
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20 Jul 2023
Verified review
Item arrived quickly and the optics spot on
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11 Jul 2023
Verified review
Helpful service
They gave very helpful advice over the phone, and suggested the ideal products for my particular needs. Ordering was easy and quick. I will definitely shop with them again.
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20 Jun 2023
Verified review
Great product, fast delivery! Only thing is that I didn't get any dispatch notification so I had no idea if/when my package was coming.
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16 Jun 2023
Verified review
Recommended
Helpful advice on a telephone call and easy to use website.
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27 May 2023
Verified review
Great service, quick delivery. Fabulous item, really easy to set up and use.
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