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Top positive review
5 days ago
Verified review
It's very difficult to find Sebastian products online, so I was glad to discover My Hair & Beauty, who actually had the products in stock. Everything was fine from the locating the items on the website to the ordering process, but it was when I received the goods that I was a little disappointed. The three items had just been put into a cardboard box, with no packing material to prevent them moving, and they had rattled around during transit so that when I received the parcel, I found the shampoo bottle had opened and everything was coated shampoo. The bottle has one of the press down type of openings so it had obviously pressed against one of the other items and popped it open. A little bit of crumpled paper or bubble-wrap would have prevented this.
I ordered 4 items, 2 each of 2 products. One of the products was fine, but the other was out of date dead stock sold at full price. I am a make up artist and know my stuff when it comes to the beauty industry. This product had a packaging update over 2 years ago. The items were sold in the old packaging and when I checked the stock number on the boxes, they're over a year out of date. Really annoying and no way to do business. Shame on you. Lesson learned, I won't purchase from here again, and I'll make sure to let everyone know. Totally unacceptable.
I was really pleased with my order which went through on the 6th June and I received it on the 12th June. Products were cheaper than anywhere else. The only negative was that when I clicked on 'my orders' it said I hadn't ordered anything. Apart from that it was great.
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10 Sept 2023
Verified review
Hair products
Order was processed in timely manner and delivered on day advised.
The packaging was inadequate and movement of the relatively heavy goods in transit caused some leakage of the contents. My Hair and Beauty were contacted and advised. The response was positive and assured that the issue would be addressed - hopefully the experience is not typical of the usual standard of packing.
Ordered 4 tubes of hair dye which was delivered a few days later. Packaging was not so great as the cardboard boxes the tubes were in were all crushed and one of the tubes was leaking a bit. Need to be in a more secure package, not just a jiffy bag.
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14 Dec 2023
Verified review
I liked that I got my delivery in 5 days, at first I found getting to what I was looking for tedious but I am technically challenged so it might have been my fault, I will order in future.
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29 Aug 2023
Verified review
Easy to order and goods arrived in good time. The amount you have to spend for free shipping is quite high but the goods are good price and the service is good
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10 Jan 2024
Verified review
Ordering was easy and the price was good. A bit more information about who was delivering the items and when would be useful.
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