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Top positive review
8 days ago
Verified review
It's very difficult to find Sebastian products online, so I was glad to discover My Hair & Beauty, who actually had the products in stock. Everything was fine from the locating the items on the website to the ordering process, but it was when I received the goods that I was a little disappointed. The three items had just been put into a cardboard box, with no packing material to prevent them moving, and they had rattled around during transit so that when I received the parcel, I found the shampoo bottle had opened and everything was coated shampoo. The bottle has one of the press down type of openings so it had obviously pressed against one of the other items and popped it open. A little bit of crumpled paper or bubble-wrap would have prevented this.
I ordered 4 items, 2 each of 2 products. One of the products was fine, but the other was out of date dead stock sold at full price. I am a make up artist and know my stuff when it comes to the beauty industry. This product had a packaging update over 2 years ago. The items were sold in the old packaging and when I checked the stock number on the boxes, they're over a year out of date. Really annoying and no way to do business. Shame on you. Lesson learned, I won't purchase from here again, and I'll make sure to let everyone know. Totally unacceptable.
The website stated that we did not have to pay postage, but this was still added and our communication has gone unanswered.
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10 Jan 2024
Verified review
I didn’t receive my order yet!!!
Its more than 2 weeks now!!
Order no: 106868
Contact me please ASAP
Jumanahalnajjar@icloud.com
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27 Dec 2023
Verified review
Broken product. Couldn’t get through to customer services after being on the phone for ages a numerous amount of times
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18 Dec 2023
Verified review
Slow and not as advertised on site
Placed order 8 days ago as website said goods would be with me 3 days later. Goods were only put in post on day 7.
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17 Dec 2023
Verified review
Buyer beware, this company sells out of date products.
I ordered 4 items, 2 each of 2 products. One of the products was fine, but the other was out of date dead stock sold at full price. I am a make up artist and know my stuff when it comes to the beauty industry. This product had a packaging update over 2 years ago. The items were sold in the old packaging and when I checked the stock number on the boxes, they're over a year out of date. Really annoying and no way to do business. Shame on you. Lesson learned, I won't purchase from here again, and I'll make sure to let everyone know. Totally unacceptable.
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17 Dec 2023
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6 Dec 2023
Verified review
THEY ADVERTISED ONE THING, THEN SENT SOMETHING DIFFERENT
They advertised one thing and sent me something else, then they didn't understand the point when I complained and provided them photographs of the misleading evidence. Then to make matters worse, they refused to pay postage for me to send the items back when it was their fault due to false advertising. Apparently the customer is always wrong with this lot. I will definitely not be ordering anything more from them and thanks to social media, I will make sure all my friends get to hear about my experience as well.
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25 Nov 2023
Verified review
I did not receive my product yet :(
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23 Oct 2023
Verified review
Parcel has not arrived
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14 Sept 2023
Verified review
Received Broken and used
I’ve received order , 4 antiperspirant were damage and used . Contacted to customers service and they have advised me nothing they can do . Will not order again from this company.
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9 Jul 2023
Verified review
Out of stock
I ordered OPI shorts story. Out of stock
No indication of when or if it will come in.
Waiting for refund
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21 Jun 2023
Verified review
Goods not received and still not sorted. Long wait on telephone and emails not answered.
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11 Jun 2023
Verified review
Package box was dirty, damaged and actually looked ‘pre-owned’ not what you want with face cream.
Cream inside pot smells nothing like the authentic product I already own and use.
Have emailed company for a refund and details of how to return.
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