AutotronicsReviews

: 627Excellent

4.73

Reviews for Autotronics

196 verified reviews in the last 12 months

627 total reviews
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5 months ago
I felt the cost seemed expensive to replace a solitary LED light in the instrument panel, however as a mechanic myself and with electrical skills, the work required to carry out this task is very in-depth, according to Googled information it needs a strip of the cluster, de-soldering all the connections to get to the inner circuit board, and then re-soldering and rebuilding the instrument cluster. The option to have DHL collect and return the work was very good, they collected on a monday and I has the cluster returned on the friday. I fitted it yesterday, and am very pleased to say that all the instrument lights appear to work, as do all the vehicle functions. I cannot comment on the longevity of the repair, and no guarantee period was quoted, but all in all, with updates to the repair, I would say this is a very efficient service, if the value of the car makes it worthwhile.
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2 months ago
The courier alledgedly lost our cluster appreciate that things do happen!!! We used one of their recommend couriers which they arranged and it was only after one week when we hadn't received any communication that we found out the cluster was missing - even though track and trace stated it had been delivered. We questioned why they hadnt followed up on a package they were expecting and never received to be informed that they don't monitor items being sent to them!! The aftercare service was disgusting - we eventually received the reconditioned cluster on Thu some 8 weeks after it had been posted and having to continually hound autotronics for updates - pay to have ecu removed and sent to them and pay to have it replaced into the vehicle and also pay for postage!!! Offered no form of compensation they seem to think that giving a refund for a service that never happened and providing a reconditioned cluster after ours was lost between them and a track and trace courier WAS ENOUGH! We are still having difficulties with the replacement reconditioned cluster and having to get an auto spark to try and source the problem - so still no vehicle. Managers normally not available to speak to you and you are told that they will return your calls - on occasions it never happened. Would definitely not recommend them for their services and definitely not for aftercare service - it just doesn't happen!! HAPPY TO TAKE YOUR MONEY BUT DEFINITELY DO NOT PROVIDE AFTERCARE SERVICE.
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 Verified review
1 month ago
My original pickup didn't happen due to an issue with the courier booking. The EIS got a repair but sadly the van failed to start after a few successful attempts, so the EIS went back again for checking and was found to be fine. Manager texted me and talked through checking steering lock. Has offered free regulator to solve the issue. Very helpful personal service.
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Answer by Autotronics
1 month ago
Sorry you have had a bad experience with DHL we have already put in a complaint with them. Your item will leave us on Monday and scheduled to be delivered on Tuesday. Sorry this affected your plans over the bank holiday. Nell
 Verified review
4 days ago
Really good experience dealing with this company, all done very efficiently and they kept me informed all the way through. My only niggle is with DHL, tried to rearrange the delivery, which they confirmed by email, and then carried on and kept the original delivery slot ! Anyway they delivered my Mini remote and it works which I’m very grateful for, thank you 😊
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 Verified review
12 days ago 
I can not rate these guys highly enough, first class service from start to finish. Fixed an Mercedes ML EIS within 3 days, took 5 mins to fit back into the car and started first time. Mercedes wanted £180 just to diagnose the problem! Thank you so much all the team at Autotronics
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 Verified review
4 days ago
Cluster on my 1050 triumph tiger was faulty. Sent through companies Web site . Git email saying it had arrived and was with engineer. Fault fixed and sent back within 5 days. All working ,very happy.
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 Verified review
6 days ago
Very good service, I even paid more than I should and received a refund, I will be using them again, very soon. Steve Jones.
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 Verified review
8 days ago
Great service, quick repair and return, much cheaper than a new remote control Highly recommended
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 Verified review
1 month ago
Great service from start to finish. Repaired my ignition switch for my Mercedes Vito
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 Verified review
21 days ago
the speed the turn around was job completed
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 Verified review
8 days ago
Repaired and returned. Great service.
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 Verified review
5 days ago
Quick and professional service
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 Verified review
18 days ago
Fast turnaround & good comms.
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 Verified review
1 month ago
Fast and efficient service
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Answer by Autotronics
23 days ago
Hi, Thank you for your kind comments. Glad you liked our service. Regards Nell Autotronics
 Verified review
19 days ago
GOOD QUICK SERVICE
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 Verified review
19 days ago
No problems.
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 Verified review
1 month ago
brilliant
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Answer by Autotronics
23 days ago
Hi, Glad we could help. Thanks for the nice review. Regards Nell Autotronics
 Verified review
12 days ago
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 Verified review
5 days ago
Even though we had provided all the correct details . The information was sent to another person. Luckily the other person was know to us and forwarded it to us . Total breach of confidentiality : Part return time was acceptable thus not given a 1 star
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Answer by Autotronics
5 days ago
Hello, your contact details referred to the old owner of the business. These have been updated now so any future correspondence will go to yourself. Regards, Autotronics Customer Services
 Verified review
10 days ago
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 Verified review
25 days ago
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Answer by Autotronics
23 days ago
Hi, I notice you haven't left any feedback. If there were any issues that you were unhappy with, please contact our team and let us know so we can address them. Regards, Nell
 Verified review
2 months ago
found on google, placed the order, picked up by DHL next day, fully tracked via DHL and Autotronics updated all the time, fixed paid DHL home, fitted to car done. what a service this is, somebody has got it right that's for sure, would highly recommend. My Mercedes in now back on the road, excellent keep up the good work.
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