airfrance.co.uk

Reviews:

Payment section needs to be improved. Wasn't very clear

Unable to select a seat as part of my reservation

Can't choose seats on affiliated airlines

Extra charge for Amex customers

Seat selection free and early

I had difficulty adding my travel document, passport, that was already stored in my profile. The step of selecting it seemed non obvious. Much better to invite the user to add a stored travel document in a clean and easy step. Additionally, although I had previously added my document, the name and gender was not shown. I found I had to delete and re add the information. But this was a minor problem in 2 frustrating hours trying to book a flight. Strangely enough, the Airfrance website works much better than the KLM site. I had attempted to book flights yesterday on KLM and the process failed four times with "sorry there has been an error on our end, its not been possible to complete your booking online" or similar. Switching to airfrance (swiss german version) to make the booking solved the problem. It is not the first time I have encountered problems with the KLM website. It has, in my opinion, always ranked as probably the worst airline site in the world to make a booking with, and I used to be a professional travelling regularly for business and using many different airlines over 30 years or so. In fact I just reviewed my bookings and see that despite apparently successfully re adding and selecting my valid passport information, the site still informs me I have a task to complete before my journey: Add your travel documents!!!! Grrrr.

I took the insurance witht the flights and it was miss-selling to me. Nowhere does it tell you that you must be 64 years old or less to be able to make a claim!!! They knew full well from my passport how old I was and yet they still took the money. If I hadn't taken the trouble to read the very small print, I could have travelled uninsured. I've cancelled the insurance as you get 14 days to do that, but the refund? Nowhere to be seen. Allianz says it's not them and it must come from AF. Typical. I'm unimpressed.

I bought tickets for my family and the default option is to choose the ticket type for all people at the same time. It isn’t clear that you can add luggage later as we only wanted one hold case between us. Also your price for a return flight from Birmingham to Paris at sensible times is criminal.

Searching for flights was easy. However selecting meals is a real pain as you have to keep going into the page. I haven't flown with them yet so will report back.

I attempted to login but failed as there was no trace of my email address found so I tried to create a new account only to be told it was already registered!

Really should allow people to refund on optional extras rather than make them cancel the whole booking to then rebook

Check in times to be opened earlier for booking seats

Promised a call back but not had one

Food service