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Top positive review
7 Sept 2023
Verified review
I'm still a loyal customer regardless of the things you have change on the website which, in my opinion, have been changed for the worse. For instance, now to book a flight the choice states the price as "from £..." and when you click it's a lot more expensive than you thought it was. Then, in order to look for the real price you have to go one by one instead of having the whole selection by date and real price at once of almost the whole month as it used to be. Also, now it's more confusing with the choice of light, standard and flex. If you go by the price and click on light, it tells you you cannot buy luggage at this point so you don't know how much it's going to cost you afterwards. By then, you change your first choice and look for another date or price. If you change your mind and try to go back to the first choice, invariable it is more expensive than the first time you clicked on it. I don't think you are really trying to get the best service for the customer but you do manage to confuse and alienate them.
The webpage for paying via Visa debit wouldn't load properly, so had to pay via PayPal for which there is a charge.
Also, my partner booked her ticket on the App and was quoted a cheaper price than my online booking for exactly the same date and trip, how is this fair!
I took the insurance witht the flights and it was miss-selling to me. Nowhere does it tell you that you must be 64 years old or less to be able to make a claim!!! They knew full well from my passport how old I was and yet they still took the money. If I hadn't taken the trouble to read the very small print, I could have travelled uninsured. I've cancelled the insurance as you get 14 days to do that, but the refund? Nowhere to be seen. Allianz says it's not them and it must come from AF. Typical. I'm unimpressed.
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21 Jan 2024
Verified review
Too many flights cancellations/ disruptions
Services on board is good. Customer service team is nice and helpful. But please stop cancelling or changing the flights after I buy them. Each time I make a reservation with AirFrance, I have one of my flights cancelled or disrupted. If the flights are going to be cancelled or disrupted, please don't sell them. Most of the time, the alternative flights are not suitable and I have to make arrangements to fly another day / time which is rather annoying as I usually choose a specific flight for a reason.
Report review
14 Jan 2024
Verified review
E ticket
At the time I completed the booking process with the confirmation of my payment from the credit card company, the e-ticket was not sent to me by email. The e-ticket did not arrive to me even after 12 hours of the booking completion so that I had to call the Air France customer service in order to obtain the e-ticket on the telephone. Now I have the e-ticket.
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25 Jan 2024
Verified review
Very disappointed at Air France changing my flight to an airline I have never heard of and admitting that the service may not be up to Air France standard which we have used and loved for some time. I changed my flights to KLM which happened to be approx. £250 cheaper than the Air France flights I had originally booked but was advised that no refund would be forthcoming.
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21 Jan 2024
Verified review
I booked one ticket for myself successfully using miles, but then the booking for my wife kept falling over mid-way. I then, as suggested, phoned up, but your representative said we would have to pay more than using the internet. We later booked successfully on the website.
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4 Feb 2024
Verified review
Really should allow people to refund on optional extras rather than make them cancel the whole booking to then rebook
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12 Jan 2024
Verified review
Cannot download pdf file attachments.
Difficult to navigate the website. Too many requests to purchase "extras"
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16 Jan 2024
Verified review
The mobile app seems to have an issue. Often goes into fault when trying to reschedule a booked flight.
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22 Jan 2024
Verified review
The overall experience with the website continues to be very average
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20 Jan 2024
Verified review
Website and app need updated. Said it was booked when it wasn’t.
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16 Jan 2024
Verified review
Priority boarding bag check is slower than standard bag check.
Aircraft change has led to prices increasing by £200 each
Intended to make a split booking for my family. First booking was ok and then received notification that aircraft on return leg had changed, a smaller aircraft. Came to make second and prices on return leg had risen by £200 per person. Which has led to half my family returning on easyJet
Report review
31 Aug 2023
Verified review
Different pricing for the same journey
The webpage for paying via Visa debit wouldn't load properly, so had to pay via PayPal for which there is a charge.
Also, my partner booked her ticket on the App and was quoted a cheaper price than my online booking for exactly the same date and trip, how is this fair!
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