airfrance.co.uk

Reviews:

I attempted to login but failed as there was no trace of my email address found so I tried to create a new account only to be told it was already registered!

I would like you to confirm my ticket as soon as possible because I have already transferred money to your account but you are delayed in confirming it.

some staff (including manager)(counter check in)no smile and do not know much about the customer holding the BNA VISA PASSPORT policy

Have the actual prices included in Fare. The fact that you increase prices on long haul flights for one bag in the hold is ridiculous.

Good - but though I paid for my dog’s flight yesterday I have not had a confirmation email.

The website was clunky and difficult to use I went back the next day and managed to book

Check in times to be opened earlier for booking seats

Unable to select a seat as part of my reservation

Can't choose seats on affiliated airlines

Seat selection free and early

Damaged hand luggage: On flight AF1314, Paris CDG to Birmingham BHX, 27 December 2023, my hand luggage was put in the aircraft hold. Upon arrival, my small suitcase was damaged, no longer usable. I filled in the relevant complaint form online and sent it, with photographs, to Air France, as soon as I collected the suitcase at Birmingham Airport. I have heard NOTHING from Air France. Today is 2 March 2024. Very poor service.

overall experience is very bad on that website. Things change place when we click (awful) simple tasks like buying a business for one leg and economy for return are just impossible. Like, today ?

very very slow and bad experience on that website. Very. Please pay a competent person to revise the user experience.

Stop charging additional fees for luggage and seats ... if I want this type of services, I will use Ryan Air

I find the website hard to negotiate

haven't refunded to me

I had difficulty adding my travel document, passport, that was already stored in my profile. The step of selecting it seemed non obvious. Much better to invite the user to add a stored travel document in a clean and easy step. Additionally, although I had previously added my document, the name and gender was not shown. I found I had to delete and re add the information. But this was a minor problem in 2 frustrating hours trying to book a flight. Strangely enough, the Airfrance website works much better than the KLM site. I had attempted to book flights yesterday on KLM and the process failed four times with "sorry there has been an error on our end, its not been possible to complete your booking online" or similar. Switching to airfrance (swiss german version) to make the booking solved the problem. It is not the first time I have encountered problems with the KLM website. It has, in my opinion, always ranked as probably the worst airline site in the world to make a booking with, and I used to be a professional travelling regularly for business and using many different airlines over 30 years or so. In fact I just reviewed my bookings and see that despite apparently successfully re adding and selecting my valid passport information, the site still informs me I have a task to complete before my journey: Add your travel documents!!!! Grrrr.