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Top positive review
7 Sept 2023
Verified review
I'm still a loyal customer regardless of the things you have change on the website which, in my opinion, have been changed for the worse. For instance, now to book a flight the choice states the price as "from £..." and when you click it's a lot more expensive than you thought it was. Then, in order to look for the real price you have to go one by one instead of having the whole selection by date and real price at once of almost the whole month as it used to be. Also, now it's more confusing with the choice of light, standard and flex. If you go by the price and click on light, it tells you you cannot buy luggage at this point so you don't know how much it's going to cost you afterwards. By then, you change your first choice and look for another date or price. If you change your mind and try to go back to the first choice, invariable it is more expensive than the first time you clicked on it. I don't think you are really trying to get the best service for the customer but you do manage to confuse and alienate them.
The webpage for paying via Visa debit wouldn't load properly, so had to pay via PayPal for which there is a charge.
Also, my partner booked her ticket on the App and was quoted a cheaper price than my online booking for exactly the same date and trip, how is this fair!
Wouldnt it make more sense for this survey to be sent out after I;ve flown???
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16 Mar 2024
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Prices change too fast, can't plan or arrange things properly.
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27 Mar 2024
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Payment section needs to be improved. Wasn't very clear
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22 Mar 2024
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Extra charge for Amex customers
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28 Mar 2024
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Great
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2 Apr 2024
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2 Apr 2024
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4 Apr 2024
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Poor website functionality when booking
The website is very inconvenient. When booking, there are a few options (light, standard, etc) and baggage options for each are displayed. But nowhere does it say how or whether it is possible to pay for luggage separately. Can I add luggage later? Who knows. Book and find out!
Additionally, the page with lots of options says "Continue to payment" after which I expect a summary before a "Pay now" button or similar. In fact the "Continue to payment" button just charges you and confirms booking, which was a surprise.
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19 Mar 2024
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Misleading information Regarding the baby bassinet in the Air France transatlantic flights in their website it says that a bassinet is free of charge but went I try to reserve one for my baby girl they asked me to paid £59 even though I have book in comfort class doesn’t seem fair that after I paid £900 in just one way I can get a bassinet for my baby travel comfortable in a flight of 12 hours very disappointing
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31 Mar 2024
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The app
I down loaded your app to my phone. It won't take my email and password. 24 hours later in still waiting on my SMS message to change my password. Today the app isn't opening at all.
I wanted to add checked luggage individually but I couldn't find how to do this so I've had to pay for a bag I don't need.
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12 Mar 2024
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The electronic ticket doesn't show the price I paid and for my reimbursement by my company I had to request an invoice.
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31 Mar 2024
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Keep to time of flight
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22 Mar 2024
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17 Mar 2024
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11 Mar 2024
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Global Collect BV doesn’t come up as a ‘trusted’ company when making a bank transfer which made me dubious making a bank transfer. Also, it’s difficult to find out if this is a 3rd party company that you use. Upon payment, my status is still ‘pending’ & when I spoke to an advisor it said that it looked like the payment had been cancelled by GCBV despite the payment leaving my account.
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14 Feb 2024
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Very expensive and poor web experience.
I bought tickets for my family and the default option is to choose the ticket type for all people at the same time. It isn’t clear that you can add luggage later as we only wanted one hold case between us.
Also your price for a return flight from Birmingham to Paris at sensible times is criminal.
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4 Mar 2024
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Air france can definitely do better when dealing with customers, a few times where I have to pay for new tickets on faults that come from customer service people on the phones.
Make it possible that we are waited for when connecting flights Europe to Lagos Nigeria.
Customer service is average.
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3 Mar 2024
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Can't believe that you are charging extra for stowed luggage.
Difficult site navigation - no way back to the payment page after diverting to fill in other details. I had to contact an agent to send me a link to the payment page.
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9 Mar 2024
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Great experience except you charged my debit card once on the 5 March for the correct amount then changed it to 2 debits on the 5 and 7 March. That’s not right so not happy with AF.
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22 Feb 2024
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Selecting meals was a real pain.
Searching for flights was easy.
However selecting meals is a real pain as you have to keep going into the page.
I haven't flown with them yet so will report back.
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