airfrance.co.uk

Reviews:

Good - but though I paid for my dog’s flight yesterday I have not had a confirmation email.

The website was clunky and difficult to use I went back the next day and managed to book

Check in times to be opened earlier for booking seats

Unable to select a seat as part of my reservation

Can't choose seats on affiliated airlines

Seat selection free and early

I Cuba, and proved imppossible to book a flight online. Website not working properly. Got my daughter to book from UK. Because she put special assistance required, it would only make a reservation and said someone would call. They did not. There was no facility to pay online after ticking for assistance. The reservation was cancelled without any notification. VERY stressful as we were early returning to UK due to ill health on holiday. Daughter rebooked, but without requesting special assistance and was able to pay and confirm booking. She ten tried to book special assistance. Customer services gave her numbers which didn't exist anymore. I tried contacting the number given on the website for Air France office in Havana, and had phone put down on me twice when I spoke in English. Now back in UK, and Air France trying to take a charge for a 3rd ticket (two of us travelled)from my daughters bank account. The flight was fine, but the awful booking experience/ website means I would never recommend what used to be my favourite airline.

I booked a flight from a choice of 3 available flights. Within an hour of booking i then received an email advising that i had been moved to an earlier flight (which i didnt want). So i now have to go through a refund procedure. If flights are NOT available in the first place then they shouldnt be offered. Very underhand marketing tactics of Bait and switch by Airfrance - very poor

I paid extra for seats (proof of payment and seat reservation at hand), and only noticed when boarding the flight that Air France seated me in my original seat.

I purchased tickets and they were cancelled for no reason. I had to buy last minute tickets at the airport just to leave the country

AF Cancelled my flight that I booked.

haven't refunded to me

Customer Care.

I had difficulty adding my travel document, passport, that was already stored in my profile. The step of selecting it seemed non obvious. Much better to invite the user to add a stored travel document in a clean and easy step. Additionally, although I had previously added my document, the name and gender was not shown. I found I had to delete and re add the information. But this was a minor problem in 2 frustrating hours trying to book a flight. Strangely enough, the Airfrance website works much better than the KLM site. I had attempted to book flights yesterday on KLM and the process failed four times with "sorry there has been an error on our end, its not been possible to complete your booking online" or similar. Switching to airfrance (swiss german version) to make the booking solved the problem. It is not the first time I have encountered problems with the KLM website. It has, in my opinion, always ranked as probably the worst airline site in the world to make a booking with, and I used to be a professional travelling regularly for business and using many different airlines over 30 years or so. In fact I just reviewed my bookings and see that despite apparently successfully re adding and selecting my valid passport information, the site still informs me I have a task to complete before my journey: Add your travel documents!!!! Grrrr.