airfrance.co.uk

Reviews:

I had difficulty adding my travel document, passport, that was already stored in my profile. The step of selecting it seemed non obvious. Much better to invite the user to add a stored travel document in a clean and easy step. Additionally, although I had previously added my document, the name and gender was not shown. I found I had to delete and re add the information. But this was a minor problem in 2 frustrating hours trying to book a flight. Strangely enough, the Airfrance website works much better than the KLM site. I had attempted to book flights yesterday on KLM and the process failed four times with "sorry there has been an error on our end, its not been possible to complete your booking online" or similar. Switching to airfrance (swiss german version) to make the booking solved the problem. It is not the first time I have encountered problems with the KLM website. It has, in my opinion, always ranked as probably the worst airline site in the world to make a booking with, and I used to be a professional travelling regularly for business and using many different airlines over 30 years or so. In fact I just reviewed my bookings and see that despite apparently successfully re adding and selecting my valid passport information, the site still informs me I have a task to complete before my journey: Add your travel documents!!!! Grrrr.

I took the insurance witht the flights and it was miss-selling to me. Nowhere does it tell you that you must be 64 years old or less to be able to make a claim!!! They knew full well from my passport how old I was and yet they still took the money. If I hadn't taken the trouble to read the very small print, I could have travelled uninsured. I've cancelled the insurance as you get 14 days to do that, but the refund? Nowhere to be seen. Allianz says it's not them and it must come from AF. Typical. I'm unimpressed.

Services on board is good. Customer service team is nice and helpful. But please stop cancelling or changing the flights after I buy them. Each time I make a reservation with AirFrance, I have one of my flights cancelled or disrupted. If the flights are going to be cancelled or disrupted, please don't sell them. Most of the time, the alternative flights are not suitable and I have to make arrangements to fly another day / time which is rather annoying as I usually choose a specific flight for a reason.

At the time I completed the booking process with the confirmation of my payment from the credit card company, the e-ticket was not sent to me by email. The e-ticket did not arrive to me even after 12 hours of the booking completion so that I had to call the Air France customer service in order to obtain the e-ticket on the telephone. Now I have the e-ticket.

Very disappointed at Air France changing my flight to an airline I have never heard of and admitting that the service may not be up to Air France standard which we have used and loved for some time. I changed my flights to KLM which happened to be approx. £250 cheaper than the Air France flights I had originally booked but was advised that no refund would be forthcoming.

I booked one ticket for myself successfully using miles, but then the booking for my wife kept falling over mid-way. I then, as suggested, phoned up, but your representative said we would have to pay more than using the internet. We later booked successfully on the website.

Really should allow people to refund on optional extras rather than make them cancel the whole booking to then rebook

Cannot download pdf file attachments. Difficult to navigate the website. Too many requests to purchase "extras"

The mobile app seems to have an issue. Often goes into fault when trying to reschedule a booked flight.

The overall experience with the website continues to be very average

Website and app need updated. Said it was booked when it wasn’t.

Priority boarding bag check is slower than standard bag check.

The fair to Nigeria is too expensive

Promised a call back but not had one

Prices could be more competitive.

Food service

The webpage for paying via Visa debit wouldn't load properly, so had to pay via PayPal for which there is a charge. Also, my partner booked her ticket on the App and was quoted a cheaper price than my online booking for exactly the same date and trip, how is this fair!