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Top positive review
24 Jul 2023
Verified review
The despatch and delivery shipping times from Mecatechnic to my address in New Zealand was only 11 days for item. Which is excellent..
While there was a problem with being supplied a unit that was in a recall by CBE the maker of the product. I'm not sure why this wasn't picked as the recall was over 1 year ago. The Mecatechnic organisation provided an excellent communication and service to resolve the issue. This involved sending another item and arranging to have the orginal item picked up.
So often when things go wrong companies are often very poor in resolving the issue. Certainly Mecatechnic stands out to be very professional.. Well done.
I messaged about the item before I bought it to confirm it had all of the necessary whalebones to connect the roof interior to the car. I was told by your staff it did have these horizontal bars to install it, in your kit. It has arrived and it didn't include it. I have confirmation from your staff and an email specifically stating it does have these ribs/whalebones and they were not in my order. Not happy and nobody has contacted me back from customer service. 2 stars due to previously good correspondence, but now I doubt the honesty of the posts on this website. If it says, "includes whalebones", it doesn't.
I messaged about the item before I bought it to confirm it had all of the necessary whalebones to connect the roof interior to the car. I was told by your staff it did have these horizontal bars to install it, in your kit. It has arrived and it didn't include it. I have confirmation from your staff and an email specifically stating it does have these ribs/whalebones and they were not in my order. Not happy and nobody has contacted me back from customer service. 2 stars due to previously good correspondence, but now I doubt the honesty of the posts on this website. If it says, "includes whalebones", it doesn't.
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Answer by MECATECHNIC GB
5 Sept 2023
Hello,
We are so sorry for this inconvenience, indeed, the description says that there are included. I can see your case is already openned we will review carefully your case and let you know as soon as possible. I would like to remind you that we are available by phone, chat and email.
We remain at your disposal,
Best Regards,
MECATECHNIC
3 Sept 2023
Verified review
Different model part delivered to one advertised, does the job but not same as original part in photo.
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Answer by MECATECHNIC GB
5 Sept 2023
Hello,
Thank you for your message. We are sorry to hear that the item does not meet your expectations. However, I would like to remind you that this part is a reproduction and not an original part number as many parts we sale. If it is, you will see a VW Classic Parts logo.
We remain at your disposal,
Best Regards,
MECATECHNIC
3 Dec 2023
Verified review
I did not received my products
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Answer by MECATECHNIC GB
4 Dec 2023
We can see on TNT website with tracking number 643396829 that the parcel was delicered in only 2 days.
We remain at your disposal.
Thanks.
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