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Top positive review
11 Aug 2023
Verified review
Hi
I was very impressed with the speed of service and also the regular updates informing me of the status of my order.
But the main thing that swung it for me was the fact that your were actually able to source and deliver the product where as another company has kept me waiting saying the product was out of stock, then saying it was out for delivery and then to follow up with sorry no the product is actually obsolete and not manufactured anymore - I got a full refund -but NB the price they were charging was almost double what you charged me.
Unfortunately I needed a part for my tumble drier and FIXPART advertised it as 'in stock' for immediate dispatch with a 1-2 working day delivery period. Once I ordered it and paid for it I got an email from a French courier saying that the item was being prepared for delivery. I contacted the FIXPART and was advised that the part was not in stock in the UK and was dispatched from a warehouse in Europe. I have been following the tracking, and the item has been (and still is) sitting in a depot in England for the past few days, labelled now as 'Parcel in Transit'. I feel I was misled by the 'in stock' status and the website description of '1-2 working days' delivery. I appreciate this is a minor incovenience not having a drier, but it's a hassle with kids and work uniforms to get dried. Cant recommend FIXPART on this basis.
After exchanging emails to provide information about the part needed, customer services finally understood that I had been supplied with a random item by mistake. They arranged for the correct part which was delivered in a few days. Good result although it was frustrating to explain the problem.
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11 Feb 2024
Verified review
Good service but high postage charge.
Component easy to identify and order from parts list.
Rapid delivery.
Fair price for component.
All very good so far, but overall rating 4/5 because tiny component arrived in large-ish box with rather high delivery charge. A padded envelope and much cheaper postage would have got you 5/5.
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