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FixPart.co.uk
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3,863 reviews in the last 12 months6,311 total reviews  

4.48
Good

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Top positive review

11 Aug 2023
 Verified review
Hi I was very impressed with the speed of service and also the regular updates informing me of the status of my order. But the main thing that swung it for me was the fact that your were actually able to source and deliver the product where as another company has kept me waiting saying the product was out of stock, then saying it was out for delivery and then to follow up with sorry no the product is actually obsolete and not manufactured anymore - I got a full refund -but NB the price they were charging was almost double what you charged me.

Top negative review

19 May 2023
 Verified review
Unfortunately I needed a part for my tumble drier and FIXPART advertised it as 'in stock' for immediate dispatch with a 1-2 working day delivery period. Once I ordered it and paid for it I got an email from a French courier saying that the item was being prepared for delivery. I contacted the FIXPART and was advised that the part was not in stock in the UK and was dispatched from a warehouse in Europe. I have been following the tracking, and the item has been (and still is) sitting in a depot in England for the past few days, labelled now as 'Parcel in Transit'. I feel I was misled by the 'in stock' status and the website description of '1-2 working days' delivery. I appreciate this is a minor incovenience not having a drier, but it's a hassle with kids and work uniforms to get dried. Cant recommend FIXPART on this basis.
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Reviews for FixPart.co.uk

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4 days ago
 Verified review

Hotpoint TVM 570 P element

The Hotpoint heating element part I ordered for our Aquarious 7kg TVM 570P was an exact replacement I didn't have to modify any wiring or swap plugs & is working perfectly, an excellent result. Should you need to modify the wiring/plug it does come with instructions how to do it. Please be aware mine didn't come with the little replacement plastic zippy plug that holds the wiring to the back of the machine, luckily I had kept the original one. It came well packaged wich was probably a good job as it had taken a shot along the way on it's travels with DPD from France!. When I ordered it shipping said 1-3 days & to be fair it did arrive in 3 days but it was a bit of a surprise it had to come from France with all the customs/weather/French strikes problems that could involve. I would have felt more reassured if it was in stock in UK. All in all it's worked out good thanks fixpart :0)
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18 Apr 2024
 Verified review

Glad to have found part for obsolete electrical item

I was very happy to be able to buy such a tiny bit of plastic that had broken on my epilator. It's no longer made 🙄 and Panasonic didn't have any replacement parts, so for less than £20 I've been able to extend its life. The whole of the rest of the kit is fine and it would have been exceptionally irritating to have to bin/recycle such a pricey item for the sake of a teeny bit of plastic (the epilator guard) The only room for improvement would be the packaging - the box it arrived in was disproportionately large, and it came all the way from France so unsure how 'green' it is to keep the item functioning for longer!
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9 Apr 2024
 Verified review

Don't promise delivery that can't be met!

Promised 1 to 3 day delivery which was not met. I ordered the part which was a replacement and not original part which I accepted despite at a premium price.I queried the lack of delivery after 4 days to be pointed back to DPD Tracking which I had seen and indicated that the order had not been received. Arrived after a week. Was not aware the part was from France so could not be delivered in the promised timescale. If I had been told a week at the outset I would have been ok with this rather than getting frustrated!
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13 Apr 2024
 Verified review

Indisit Oven Shelf

Well, the fact that my order came all the way from France, where I thought I was dealing with an England based company, was a great surprise to start with, and then the fact that it was delivered in such a short time frame, was an extra delight. So I don't know what more you could possibly do to improve your service. I am both super pleased that the shelf is exact in detail and size to the one already supplied with the cooker, and that I now have two shelves to cook on.
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7 days ago
 Verified review

The service was excellent

I tried to find a genuine Kenwood spare but after a good search had to conclude that they had stopped making them. Then I found FixPart. They had in stock, at a good price this Kenwood compatible spare. I thought I had nothing to lose at the price offered. I was delighted to find that the part did, indeed, fit my Kenwood Chef and that the seal was watertight. I shall be using FixPart again if I need any spare parts as the service was excellent.
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7 days ago
 Verified review
My order was dealt with very quickly and received at the earlier end of the window quoted. Unfortunately I realised that the part ordered (charger for electric shaver) wasn’t needed as it was my actual shaver that was at a fault, not the charger. I found the return process incredibly easy and convenient, returned via the local DPD pick up point. The refund has just been processed, again, very speedily, no quibble at all. Well done!
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11 Apr 2024
 Verified review

Coffee machine water tank

Placed my order on line only fault I had was that the firm wouldn’t allow me to add the house name to the address. It instructed me to put ‘1’ in the box hence my parcel was delivered to the wrong house. Parcel was quick delivery and well packed. Have not tried the new tank on the machine yet so can’t comment on how well it fits. Will be able to try it out in the coming week.
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21 hours ago
 Verified review

Fridge door milk replacement…

I bought a bottom fridge door milk shelf to replace the one I broken, try Amazon & eBay but couldn't find one, so I look for on the browser and find FixPart.co.uk and find the one I needed so I ordered it late night Wednesday & received it Friday afternoon, very please with it, a bit pricey but I needed one, excellent sellers, a big thanks.
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12 days ago
 Verified review

Delivery is very slow, email help advisor gave me wrong information.

The delivery is very slow, parts came from France. Also the help line is not much of a help line. The person who i contacted via email said they don't have the part however they had it listed on the website. Take photos of the broken part and compare with those listed on the web. Don't rely just on their help facility or online chat.
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11 Apr 2024
 Verified review
I found the model check feature on the website for your selected part very helpful. The heating element for the oven I purchased has worked perfectly, I used the self clean feature to put it through its paces and it has been installed for two weeks and used everyday without issue. Parts are official merchandise.
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16 Apr 2024
 Verified review

Fixpart UK is not a UK company

Fixpart call themselves a UK company, they are it seems based somewhere French speaking. No problem, except my order was held in customs for 3 days which meant it took nearly a week to get here. The description and photo of the part was very poor. I only knew I had ordered the right part when it finally arrived.
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7 days ago
 Verified review

Highly recommended.

I was impressed with the service from start to finish. I was kept informed about delivery times which were accurate and the item I ordered was very well packaged so it wasn’t damaged when it arrived as it was made from glass. I am extremely impressed and I will use them again in the future. Highly recommended.
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3 days ago
 Verified review

Expensive and late.

I ordered the item as I lost 2 small plastic pieces from my table stand in a move. Couldnt believe I was being charged over £60 for these parts but couldn't find anywhere else to buy on the internet. Item was quoted as 1 to 2 weeks delivery but ended up taking almost a month. Arrived in perfect condition.
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25 Apr 2024
 Verified review
Verystraight forward process from locating the part to ordering. Once order is complete, just wait till it arrives. Convenience in this day and age is a dieing culture, usually due to the inability of various factors and its rife across the world in various work environments. But not with Fixpart.
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21 Apr 2024
 Verified review

Neff microwave shelf supports

New shelf supports ordered for Neff microwave. It was easy to see from the website that these parts would fit our model. The product came quickly and they are of a good quality. Looking at the photo one of the original supports is black and the new one at the back brown.
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LB
Lili B.
Hebden Bridge
24 Apr 2024
 Verified review

Replacement lower basket for Bosch dishwasher

Our original lower basket was showing its age and causing rust marks on plates where the plastic covering had worn away. As the dishwasher is over ten years old I was doubtful I'd find a replacement, but enter FixPart who had exactly what we wanted. So we're very happy.
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24 Apr 2024
 Verified review

Good site good service.

Realised my dishwasher had broken at 1am Saturday. Ordered a part then, it arrived Tuesday. Even though I didn't have the dishwasher model number, I was able to search by description and brand and go through all the pictures which were thorough. Perfect fit.
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2 days ago
 Verified review
Great service, part I needed was identical to the faulty one, and best price I could find. Delivery was about 1 week, so that could have been faster - that said, I think it had to come from France, so that’s fair enough - but other than that all good.
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11 Apr 2024
 Verified review
We recently bought a Smeg Rande Cooker which only had one shelf in each oven. Smeg said that if we wanted extra shelves it would cost over £100 extra. FixPart were able to supply the parts quickly and efficiently at 2/3rds of the price! Thank you!
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10 Apr 2024
 Verified review
Door fell off washing machine Thursday afternoon In despair searched web and found compatible replacement part. Speedily despatched and delivered on the Saturday. I had my washing machine back on the go Excellent and efficient. I’m impressed
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