FixPart.co.ukReviews:
3,829 reviews in the last 12 months6,401 total reviews
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Top positive review
11 Aug 2023
Verified review
Hi
I was very impressed with the speed of service and also the regular updates informing me of the status of my order.
But the main thing that swung it for me was the fact that your were actually able to source and deliver the product where as another company has kept me waiting saying the product was out of stock, then saying it was out for delivery and then to follow up with sorry no the product is actually obsolete and not manufactured anymore - I got a full refund -but NB the price they were charging was almost double what you charged me.
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Top negative review
2 Feb 2024
Verified review
Because FixPart is a .co.uk website, I assumed any returns would be to a UK address, especially considering how prominently they advertise their green credentials. I had a shock when they instructed me to return the part to Italy. I sent the parcel back via Evri 4 weeks ago, but FixPart have since ignored all of my emails requesting an update on this return. I feel completely ripped off.
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Reviews for FixPart.co.uk
12 Aug 2023
Verified review
Fast delivery. Do make sure you order exactly what you think you need as returns almost impossible to do.you either get a response saying you can’t return or you exchange multiple messages and get nowhere 🤔
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10 Aug 2023
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Make it clear when ordering that the part is coming from France and will probably take a week to get to you
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10 Aug 2023
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Postage high and ordered on the second! Still waiting
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31 Jul 2023
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Provide useful usage instructions that are not worse than IKEA ones and then do better than follow this up with a 'shrug of the shoulders' to my request for more help with video links for set up and usage.
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26 Jul 2023
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Very expensive
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25 Jul 2023
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24 Jul 2023
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Extremely high postage
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17 Jul 2023
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Expensive
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17 Jul 2023
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Long delay.
When I ordered my washing machine part there was no indication that the item was coming from Italy...a wait of one week!
Please make it clear the source of the parts.
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12 Jul 2023
Verified review
Misleading delivery
The website states 2 to 4 days delivery. What it doesn't say, is that only applies to product in stock.
My goods came from France and so had a somewhat longer delivery period. However, it was exactly what I needed and as described.
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12 Jul 2023
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I ordered a part it was not the right part and tried to return it online. They quoted two different order numbers and I was not able to request a return for the item . I emailed with no response. . I ordered the correct item and emailed to ask about the return item . No response .
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10 Jul 2023
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the part does not fit the fridge model specified and i have no return address
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6 Jul 2023
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Was told 3 working days 4 and waiting
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30 Jun 2023
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the wrong size part
I ended up with the wrong size part - there was no way that I was told that the part I wanted was out of production. I want to return the part & am waiting to find out how to do that
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30 Jun 2023
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Initially very helpful in finding the right part, which was sent out promptly. Unfortuneatly the part was broken and here the customer service was poor, i had to send many photos and took about 10 days before they resent a new one.
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28 Jun 2023
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Excellent mailing service but wrong product. Difficult to contact.
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25 Jun 2023
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Pretty complex way of determining which part was needed. Speedy delivery but wrong part in the end.
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22 Jun 2023
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It took a long time to respond to my query about a specific suitable part. In the end I took a flyer on a part which looked right and was labelled Gorenge. It happens to have blue tint but that was acceptable inside the fridge and was half the cost of the part recommended to me in the end.
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22 Jun 2023
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The spare part purchased was extremely expensive for what it was
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21 Jun 2023
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The two parts got me out of a jam but were far from satisfactory
The two parts got me out of a jam and saved an expensive machine but one was unserviceable. In the end I combined parts of the replacement parts with usable parts from the old, broken bits
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