FixPart.co.ukReviews:
3,829 reviews in the last 12 months6,401 total reviews
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Top positive review
11 Aug 2023
Verified review
Hi
I was very impressed with the speed of service and also the regular updates informing me of the status of my order.
But the main thing that swung it for me was the fact that your were actually able to source and deliver the product where as another company has kept me waiting saying the product was out of stock, then saying it was out for delivery and then to follow up with sorry no the product is actually obsolete and not manufactured anymore - I got a full refund -but NB the price they were charging was almost double what you charged me.
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Top negative review
2 Feb 2024
Verified review
Because FixPart is a .co.uk website, I assumed any returns would be to a UK address, especially considering how prominently they advertise their green credentials. I had a shock when they instructed me to return the part to Italy. I sent the parcel back via Evri 4 weeks ago, but FixPart have since ignored all of my emails requesting an update on this return. I feel completely ripped off.
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Reviews for FixPart.co.uk
23 Nov 2023
Verified review
Our only issue was it took to long to rectify our delivery discrepancy.
Though i received an automated reply back fairly quickly the turn around was tp long.
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19 Nov 2023
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Very expensive for the part I purchased
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17 Nov 2023
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Good parts but delivery service not as promised and takes longer, poor communications and no contact phone number to resolve issues
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16 Nov 2023
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Did not deliver to the right address. Did not allow to use a house name but use a house number as default and put house name in notes.
Did all this but courier did not deliver to the house and did not follow instructions
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15 Nov 2023
Verified review
I haven't received all the parts I originally ordered, to date only two have arrived. I was informed that the all the parts would be delivered in two dispatches. I have not received any further updates on this outstanding part order. Can you let me know when its likely to to be complete?
Regards
Benn Myhill
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14 Nov 2023
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Original product arrived damaged, it was replaced fairly quickly at no additional cost, the replacement also had some minor damage but it was not worth returning. The original damaged product was due to inappropriate packaging.
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14 Nov 2023
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Parts come from France not UK so delivery took a while. Customer service responsive though and when it arrived part was good quality (heating element for washing machine)
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13 Nov 2023
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Communication between customer and company is very poor.
Order shipment takes long time.
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NS
Nigel S.
Stockport
11 Nov 2023
Verified review
Had the part but at a price
I lost a piece of a Smeg hob. I could have bought a kit from Smeg for about £150 but I only wanted a small part. Fixpart are one of the few sites to sell the individual elements of the hob kit. I thought it was a bargain at under £13. However, by the time they'd added tax, packaging, postage and 'payment cost', whatever that is, the total came to nearly £23. Not such a bargain! Why does a piece of metal the size and shape of a 2p coin need any more packing than an envelope? Fragile it's not!
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9 Nov 2023
Verified review
Took longer than stated for delivery. Very expensive for what is, effectively, a small piece of plastic. But the only place I could source the spare, that’s not even stocked by the manufacturer. Arrived in a huge box with lots of padding but, given its a plastic item, a Jiffy bag would surely have sufficed. Not going to complain about receiving the part safely though.
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4 Nov 2023
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Slow delivery Ordered the required part on a Friday
Ordered the required part on a Friday, arrived the following Wednesday with an approx £7 postage charge - this seems high for such a slow service?
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28 Oct 2023
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Good service marred by delivery
I found the part easily enough. Was disappointed that the cost kept rising as I made my way through checkout but ok. The real problem wasn't them but their choice of courier. Once the part arrived in England it took Royal Mail more than a week of constant chasing to get the part the 11 miles from Heathrow to S London. Both RM and Parcelforce are famously inept and made the wait for a working washer nearly 2 weeks. With 3 young kids, working full time and not having time to visit a launderette, we can't have that.
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26 Oct 2023
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Late
Thought it was in the uk & delivery would be 2 days but it came from France and took a lot longer
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21 Oct 2023
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The item was reported in stock but was delivered on the 5th full working day after the order was placed.
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17 Oct 2023
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Part fits perfectly, easy website to navigate to find the part required.
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16 Oct 2023
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Not sure if it was their fault or mine but I received the wrong part.
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12 Oct 2023
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Ordered two new baskets for LG Fridge/freezer. Even after checking against model number on the website, one of the baskets did not fit. Returned for refund. Fast delivery and well packaged.
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11 Oct 2023
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Smeg oven selector switch
Whilst using your site was good and the price was good the delivery is very poor
The part is still at Swindon sorting office waiting to be sent to Oxford and has been there for the last eight days
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6 Oct 2023
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Despite being promised delivery on 28 September by Royal Mail we still have not received the goods. I realise that this is out of your hands but will we be affected if we need to return the item? And can you influence the deliverer?
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3 Oct 2023
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I gave 3* because of the information shown lead me to believe that the part was from an British company that said the part fitted perfect just took to long
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