FixPart.co.ukReviews:
3,829 reviews in the last 12 months6,401 total reviews
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Top positive review
11 Aug 2023
Verified review
Hi
I was very impressed with the speed of service and also the regular updates informing me of the status of my order.
But the main thing that swung it for me was the fact that your were actually able to source and deliver the product where as another company has kept me waiting saying the product was out of stock, then saying it was out for delivery and then to follow up with sorry no the product is actually obsolete and not manufactured anymore - I got a full refund -but NB the price they were charging was almost double what you charged me.
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Top negative review
2 Feb 2024
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Because FixPart is a .co.uk website, I assumed any returns would be to a UK address, especially considering how prominently they advertise their green credentials. I had a shock when they instructed me to return the part to Italy. I sent the parcel back via Evri 4 weeks ago, but FixPart have since ignored all of my emails requesting an update on this return. I feel completely ripped off.
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Reviews for FixPart.co.uk
26 Jan 2024
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Genuine part good price but very slow delivery. Need to allow extra time for delivery.
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26 Jan 2024
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I liked the product but the delivery company DPD were appalling my parcel was left in an out building at a house over 1mile from where I live luckily we have a local what's app group and I was able to track it down, Please change your delivery company they are letting you down badly.
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24 Jan 2024
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This is the second handle I have ordered in the space of two weeks. There wasn’t a problem with the first one but I realised that the fridge door handle needed replacing too. The product itself is excellent but as I said in my earlier review, for the price I would have expected new attachments for the handle and white ‘ fill in’ pieces to cover the screws. Had these been included I would have awarded 5 stars. I have not had any response to my earlier feedback . Therefore I can only assume that my feedback has no significance or impact.
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22 Jan 2024
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postage needs to be faster plus i am trade repair machices as a living wouls like to be able to open a trade acount
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21 Jan 2024
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Ordered 13th Jan. Still no date for delivery
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20 Jan 2024
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Your postage cost is a joke , £6 for a tiny wheel the size of a pea !!
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17 Jan 2024
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One of my products arrived damaged. Contacted twice and still received no correspondence.
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16 Jan 2024
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Unfortunately, the wrong item was sent. HOWEVER, FixPart was very efficient in processing the refund to my card. Well done.
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16 Jan 2024
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Satisfied……eventually
The picture of the particular part I required was upside down so it was very confusing at first to identify. Therefore I emailed customer service who basically wanted me to identify which part was necessary from an unsophisticated enlarged diagram.
I needed help with either an order number or the picture but neither was offered.
I returned to the picture again & realised it was upside down & ordered accordingly. So I got there in the end but customer service really needs to up their gain!
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11 Jan 2024
Verified review
Quick delivery but expensive prices.
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11 Jan 2024
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Part arrived broken but got it sorted eventually!
Part arrived broken. The customer service team responded to my complaint promptly. I did need to quote my Consumer Rights to get things sorted though. Once they admitted liability the replacement product arrived fast.
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5 Jan 2024
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Slow delivery
The part was cheaper than the original, but once postage was added it was nearly the same price. Delivery was very slow. Next time I would go for the original with free next day delivery.
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31 Dec 2023
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Part arrived broken. I still haven't had a response after emailing you with picture and request for an unbroken product.
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24 Dec 2023
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The improvement can be is communication. I only recieved one email about my order so had no idea when it was with the courier. And also the tracking app didn’t work. I emailed 3 times about it but received no help.
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21 Dec 2023
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Good communication and delivery,
though the part was not correct for the dishwasher, so was useless
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11 Dec 2023
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Part good replacement very happy but delivery stated 1to3 working days actually took 6 working days
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11 Dec 2023
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Great range of parts and quick delivery, however if you order a wrong part they refuse to answer emails, still trying to chase a refund
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8 Dec 2023
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Poor picture with no description in online store contact was sent pdf which never showed much help sent photo of part and where it fitted just to be replied with another pdf exploded drawing took a chance and bought what I thought ver expensive for a little plastic switch
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27 Nov 2023
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expensive
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26 Nov 2023
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Far too expensive all I wanted was a plastic simple part but forced to buy the whole fridge handle door as one unit for £57 Inc pnp so although no.issue with company or.produxt cost and unwillingness to separate the actual part I wanted
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