FixPart.co.uk

Reviews:

Need for communication from Fix part to customer if product is severely delayed with being imported, otherwise the customer thinks they have paid for the product, receives nothing and it ends up being a dispute.

Extortionately expensive for one screw and postage even worse!

Delivery. Ordered a week ago and “is still in our system”. Turns out it comes from France and took 2 days to be handed to the courier.

The company is fine, good service. it is the product which is a very bad design and keeps breaking.

Price

I was happy to see parts available that don’t seem to be anywhere else. Unfortunately the display card I received was not correct replacement for my dishwasher

Waited 6 weeks for a part you said would be one to two weeks without any communication

Delivery says 2-4 days on the product page but mine took 7 days. The part is fine, I got someone else to fit it and it works.

The cost of a tiny button was extremely expensive.

It was great I was able to get the part I needed to fix my hoover but felt the postage was quite high for such a lightweight item.

I was informed of the first shipment, then told could not shipment 2nd door bin as out of stock, so I asked for a refund. Next email told me they had raised an investigation and would be in touch. Emailed to ask what investigation was for, the response did not hate sense so had to email again. Turns out the 2nd door bin had been despatched but I was never told this and it went missing in transit. Then received another email telling me I was being sent a free of charge door bin. Had to email to them understand what was going on. Not kept informed, slow to respond, not kept informed .

Part for Samsung Fridge Freezer very expensive.

All was ok with the parts supplied. DPD provide excellent delivery with date and time communication. What really let Fixpart down was that whist the items were described on the webpage l needed clarification from you that what I was buying was the right part. Each email despite being sent from an operator address they seemed to go to the back of the queue so clarification took 4 days. In this time the parts increased in price from £24 and £48 to circa £60 each.

Whilst ordering the part was straight forward on the website, I was surprised that i had to pay a customs fee of £16.01, which was not made clear at the time of purchase and is not indicated on your website. In addition it has taken 7 working days for the items to be delivered and your website clearly states Fast Delivery 1 to 3 days from confirmation of payment

Keep customer better informed If there’s a delay then tell the customer

Price was considerably higher than manufacturer or other suppliers, however purchase was made because you had it in stock.

There is nobody to ring on fixpart only email which lets the company down .. plus using a French company called chronopost to deliver your item is ridiculous.. chronopost is all in French or you can ring Paris?.. use Royal Mail .. at least Royal Mail put a card through your door when you are not in and then you can collect it yourself from Depo

My order was late on delivery. I ordered my part on 19th Jan it arrived on 30th January. I emailed Fixpart and Lize was very helpful.

Delivery a little slow and no tracking information given until I enquired when the part would arrive. Cost of P&P high for a slow service but apart from that. All good