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FixPart.co.uk
Reviews:

3,848 reviews in the last 12 months6,319 total reviews  

4.48
Good

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Top positive review

11 Aug 2023
 Verified review
Hi I was very impressed with the speed of service and also the regular updates informing me of the status of my order. But the main thing that swung it for me was the fact that your were actually able to source and deliver the product where as another company has kept me waiting saying the product was out of stock, then saying it was out for delivery and then to follow up with sorry no the product is actually obsolete and not manufactured anymore - I got a full refund -but NB the price they were charging was almost double what you charged me.

Top negative review

19 May 2023
 Verified review
Unfortunately I needed a part for my tumble drier and FIXPART advertised it as 'in stock' for immediate dispatch with a 1-2 working day delivery period. Once I ordered it and paid for it I got an email from a French courier saying that the item was being prepared for delivery. I contacted the FIXPART and was advised that the part was not in stock in the UK and was dispatched from a warehouse in Europe. I have been following the tracking, and the item has been (and still is) sitting in a depot in England for the past few days, labelled now as 'Parcel in Transit'. I feel I was misled by the 'in stock' status and the website description of '1-2 working days' delivery. I appreciate this is a minor incovenience not having a drier, but it's a hassle with kids and work uniforms to get dried. Cant recommend FIXPART on this basis.
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Reviews for FixPart.co.uk

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28 Oct 2023
 Verified review
The product was ordered ages ago and has not reached the UK yet let alone reaching us.
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29 Dec 2023
 Verified review
You’re asking for a review when I haven’t received it or notification of when I will
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28 Sept 2023
 Verified review
Hard to review the product when it has not even arrived yet. Ordered 6 days ago
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3 Jan 2024
 Verified review

Improve your delivery time.

Improve your delivery time and keep your stated delivery promise
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Answer by FixPart.co.uk
4 Jan 2024
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
26 Nov 2023
 Verified review
The part was not correct for fitting the appliance quoted.
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Answer by FixPart.co.uk
27 Nov 2023
Good day, I am sorry to hear that the product you ordered does not fit. Based on a type number, we can determine whether a product is suitable for a specific device. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
3 Nov 2023
 Verified review
Why do the parts come from france ? Fixpart UK ??
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28 Jul 2023
 Verified review
Part not arrived and no update to tell me when
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Answer by FixPart.co.uk
31 Jul 2023
Good day, I am sorry to hear that you have not received your order. I see that it should have been delivered. We have contacted you to sort things out. Bram, FixPart customer service
24 Jul 2023
 Verified review

Not delivered

Still not received the part ordered 11 days ago
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Answer by FixPart.co.uk
25 Jul 2023
Good day, I am sorry to hear that your order has not been received. We are in contact with the carrier and have also contacted you. Bram, Customer Service FixPart
1 Jul 2023
 Verified review
Not based in UK, though the name suggests it.
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2 Jan 2024
 Verified review
Didn't receive my order after 2 weeks
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Answer by FixPart.co.uk
3 Jan 2024
Good day. I am sorry to hear that you have not yet received your order. I see that it is still on its way. We have sent the tracking that allows you to follow the shipment. Bram, FixPart customer service
15 Aug 2023
 Verified review
Still havent received my order ????
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AG
Andy G.
Staindrop
20 Jul 2023
 Verified review
1 to 3 working days does not happen
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Answer by FixPart.co.uk
21 Jul 2023
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
19 Nov 2023
 Verified review
I haven’t received what I ordered
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Answer by FixPart.co.uk
20 Nov 2023
Good day, we are sorry to hear that you did not receive the right product. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
15 Nov 2023
 Verified review
Expensive delivery and not speedy!
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Answer by FixPart.co.uk
16 Nov 2023
Good day, I am sorry to hear that you are not satisfied. We have a cheaper alternative available for many products. If you would like more information about this, please let us know. Bram, FixPart customer service
10 Oct 2023
 Verified review
Part was not the right size
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Answer by FixPart.co.uk
12 Oct 2023
Good day, I am sorry to hear that the product you ordered does not fit. Based on a type number, we can determine whether a product is suitable for a specific device. We have sent you a message about this. Juliette, FixPart customer service
22 Dec 2023
 Verified review
Very expensive
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3 Jul 2023
 Verified review
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