FixPart.co.ukReviews:
3,848 reviews in the last 12 months6,319 total reviews
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Top positive review
11 Aug 2023
Verified review
Hi
I was very impressed with the speed of service and also the regular updates informing me of the status of my order.
But the main thing that swung it for me was the fact that your were actually able to source and deliver the product where as another company has kept me waiting saying the product was out of stock, then saying it was out for delivery and then to follow up with sorry no the product is actually obsolete and not manufactured anymore - I got a full refund -but NB the price they were charging was almost double what you charged me.
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Top negative review
19 May 2023
Verified review
Unfortunately I needed a part for my tumble drier and FIXPART advertised it as 'in stock' for immediate dispatch with a 1-2 working day delivery period. Once I ordered it and paid for it I got an email from a French courier saying that the item was being prepared for delivery. I contacted the FIXPART and was advised that the part was not in stock in the UK and was dispatched from a warehouse in Europe. I have been following the tracking, and the item has been (and still is) sitting in a depot in England for the past few days, labelled now as 'Parcel in Transit'. I feel I was misled by the 'in stock' status and the website description of '1-2 working days' delivery. I appreciate this is a minor incovenience not having a drier, but it's a hassle with kids and work uniforms to get dried. Cant recommend FIXPART on this basis.
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Reviews for FixPart.co.uk
16 Jul 2023
Verified review
Waiting time was long, part arrived damaged. Still waiting on an answer so I can send it back for a refund. No point using these guys if your appliance is broken as it takes to long to get a part or response.
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Answer by FixPart.co.uk
17 Jul 2023
Good day, I am sorry to hear that the product was not delivered in good condition. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart Customer service
18 Dec 2023
Verified review
Late delivery.
On the site it said 2-3 days for delivery, once ordered and paid for the delivery changed to 1-2 weeks! Also the screws for the element were not delivered evening at time of purchase they said in stock.
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Answer by FixPart.co.uk
20 Dec 2023
Good day, At the time of your order, we unfortunately did not have all products in stock (anymore). The products we did have in stock have already been sent to you, so you don't have to wait for those. The other part of the order will be delivered later. Bram, FixPart customer service
23 Dec 2023
Verified review
Part despatched from France
The part is as described and works, what I wasn't told at point of purchase is that it was being shipped from France and would take 6 days, if I had known then I might have ordered elsewhere.
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12 Nov 2023
Verified review
Did not deliver the part to the right address.
The input did not allow for a name of house only a number.
The house name was put on the notes but was ignored and delivered to a wrong address.
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11 Oct 2023
Verified review
Part ordered turned out not compatible for what was required, description which included measurements would have informed me that this part was not the correct one.
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Answer by FixPart.co.uk
12 Oct 2023
Good day, I am sorry to hear that you did not receive the correct product. We have sent you the instructions you can use to return the product. Juliette, FixPart customer service
19 Oct 2023
Verified review
I ordered a part for my electric shaver last week the postage and packing was £9 + this is only a small part that would fit my letter box and I am still waiting
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29 May 2023
Verified review
I was told 4 to 5 days to delivery. It is the 29th May now and I ordered the part 22nd May and was shipped the same day. Still haven't received part.
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Answer by FixPart.co.uk
31 May 2023
Good day, I am sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you about this. Michèle, FixPart customer service
11 Oct 2023
Verified review
Speed up the service and reduce the costs £18.00 for a little bit of plastic. The Phrase over a barrel comes to mind, Dick Turpin even wore a mask.
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Answer by FixPart.co.uk
12 Oct 2023
Good day, I am sorry to hear that you are not satisfied. All our products are shipped in the same way to ensure proper delivery. In addition, we also offer a cheaper alternative for many original products. If you would like more information about that, please contact us. Juliette, FixPart customer service
3 Jan 2024
Verified review
Took an order and payment for an item only for later to make contact to advise that they did not have the item and would not be able to source it.
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5 Aug 2023
Verified review
Got wrong part after 2 week wait, not best time to review advised you I want yo return part anx haveca refund still not had answer.
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Answer by FixPart.co.uk
7 Aug 2023
Good day, I am sorry to hear that the product you ordered does not fit. Based on a type number, we can determine whether a product is suitable for a specific device. We have contacted you to see what we can do for you. Bram, FixPart customer service
19 Sept 2023
Verified review
The part supplied was for a EUROPEAN APPLIANCE AND NOT ENGLISH SO COULD NOT USE STILL IN PACKAGE PERHAPS YOU WOULD LIKE A REFUND
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28 Oct 2023
Verified review
Failed to respond to my message within a reasonable time frame. Shouldn’t be expected to wait for days on end to get a reply
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1 Jan 2024
Verified review
Replacement glass oven door came broken. Lack of protection rap. Trying to get it replaced and communication very slow.
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Answer by FixPart.co.uk
3 Jan 2024
Good day, I'm sorry to hear that. We have reshipped the product to you free of charge. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
7 Nov 2023
Verified review
Delivery time not as claimed…
Ordered because delivery was claimed to be 2 or 3 days. Got it in 6. Royal Mail were quick once they'd received it.
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Answer by FixPart.co.uk
8 Nov 2023
Good day, I am sorry to hear that you did not receive your order on time. I see that there was indeed some delay because the product was out of stock. Our sincere apologies for that. I see that your order has now been delivered. If there is still something wrong, please let us know. Bram, Customer service FixPart
30 May 2023
Verified review
My part has not turned up and your delivery time states 2 to 4 days, it has been 8 now which is double that time.
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Answer by FixPart.co.uk
31 May 2023
Good day, I am sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you about this. Michèle, FixPart customer service
17 Sept 2023
Verified review
When ordering part, Web page indicated that UK based Company with next day which is false information.
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20 Nov 2023
Verified review
Advertise as UK company and then ship part from Europe.
was expecting 2 day delivery and it took 5 days
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Answer by FixPart.co.uk
22 Nov 2023
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
6 Dec 2023
Verified review
The part received does not appear to be correct according to the description of what was ordered!
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Answer by FixPart.co.uk
8 Dec 2023
Good day, I am sorry to hear that the product you ordered does not fit. Based on a type number, we can determine whether a product is suitable for a specific device. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
28 Nov 2023
Verified review
Wrong part received.
I ordered an oven door and received a hob element.
So far no response from Customer services.
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Answer by FixPart.co.uk
30 Nov 2023
Good day, we are sorry to hear that you did not receive the right product. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
3 Nov 2023
Verified review
Order line did not allow a house name in the address
Order line did not allow a house name for delivery this has resulted in delivery failure.
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