FixPart.co.ukReviews:
3,829 reviews in the last 12 months6,401 total reviews
Good
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Top positive review
11 Aug 2023
Verified review
Hi
I was very impressed with the speed of service and also the regular updates informing me of the status of my order.
But the main thing that swung it for me was the fact that your were actually able to source and deliver the product where as another company has kept me waiting saying the product was out of stock, then saying it was out for delivery and then to follow up with sorry no the product is actually obsolete and not manufactured anymore - I got a full refund -but NB the price they were charging was almost double what you charged me.
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Top negative review
2 Feb 2024
Verified review
Because FixPart is a .co.uk website, I assumed any returns would be to a UK address, especially considering how prominently they advertise their green credentials. I had a shock when they instructed me to return the part to Italy. I sent the parcel back via Evri 4 weeks ago, but FixPart have since ignored all of my emails requesting an update on this return. I feel completely ripped off.
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Reviews for FixPart.co.uk
19 Mar 2024
Verified review
Very poor service
Nozzles described as a set only one turn up. Expensive delivery. No phone number to call. Delivery time over a week instead 1-3 working days. Very very poor
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20 Feb 2024
Verified review
Still haven’t received parts ordered weeks ago. So much red tape and forms to fill in to prove that I haven’t received the goods and now even more delays.
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28 Feb 2024
Verified review
Part said delivery within 1-3 days it wasn’t
Part said delivery within 1-3 days. It wasn’t so was of no use as needed to source elsewhere when it was obvious the agreement would not be met
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27 Feb 2024
Verified review
The part sent to me was not the part I wanted. The part sent (a small washer) was totally overpriced with an exorbitant postal fee
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23 Feb 2024
Verified review
I ordered two filters for my fridge/freezer, but only one arrived, so I emailed the company, but have not had any reply.
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21 Feb 2024
Verified review
Delivery was slow and part is incorrect. Doesn’t fit despite triple checking it was for the same model I have
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7 Mar 2024
Verified review
Deliver the product. I ordered the spare part a week ago...it hasn't arrived.
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Answer by FixPart.co.uk
7 Mar 2024
Good day. I am sorry to hear that you have not yet received your order. I see that it is still on its way. We have sent the tracking that allows you to follow the shipment. Bram, FixPart customer service
11 Mar 2024
Verified review
The part that I ordered is inadequate, poor quality
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12 Mar 2024
Verified review
Advertised a part they didn't have.
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24 Feb 2024
Verified review
Deliver my parcel.!!
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Answer by FixPart.co.uk
26 Feb 2024
Hello, I am sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you. Bram, FixPart customer service
17 Mar 2024
Verified review
Goods not delivered
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24 Jan 2024
Verified review
This is the second handle I have ordered in the space of two weeks. There wasn’t a problem with the first one but I realised that the fridge door handle needed replacing too. The product itself is excellent but as I said in my earlier review, for the price I would have expected new attachments for the handle and white ‘ fill in’ pieces to cover the screws. Had these been included I would have awarded 5 stars. I have not had any response to my earlier feedback . Therefore I can only assume that my feedback has no significance or impact.
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19 Feb 2024
Verified review
Additional cost and Delivery
Whilst ordering the part was straight forward on the website, I was surprised that i had to pay a customs fee of £16.01, which was not made clear at the time of purchase and is not indicated on your website. In addition it has taken 7 working days for the items to be delivered and your website clearly states Fast Delivery 1 to 3 days from confirmation of payment
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12 Feb 2024
Verified review
There is nobody to ring on fixpart only email which lets the company down .. plus using a French company called chronopost to deliver your item is ridiculous.. chronopost is all in French or you can ring Paris?.. use Royal Mail .. at least Royal Mail put a card through your door when you are not in and then you can collect it yourself from Depo
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26 Jan 2024
Verified review
I liked the product but the delivery company DPD were appalling my parcel was left in an out building at a house over 1mile from where I live luckily we have a local what's app group and I was able to track it down, Please change your delivery company they are letting you down badly.
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30 Jan 2024
Verified review
Delivery a little slow and no tracking information given until I enquired when the part would arrive. Cost of P&P high for a slow service but apart from that. All good
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1 Feb 2024
Verified review
My order was late on delivery. I ordered my part on 19th Jan it arrived on 30th January.
I emailed Fixpart and Lize was very helpful.
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16 Feb 2024
Verified review
Overpriced
Price was considerably higher than manufacturer or other suppliers, however purchase was made because you had it in stock.
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22 Jan 2024
Verified review
postage needs to be faster plus i am trade repair machices as a living wouls like to be able to open a trade acount
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26 Jan 2024
Verified review
Genuine part good price but very slow delivery. Need to allow extra time for delivery.
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