FixPart.co.uk- Logo - reviews

FixPart.co.uk
Reviews:

3,829 reviews in the last 12 months6,401 total reviews  

4.47
Good

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Top positive review

11 Aug 2023
 Verified review
Hi I was very impressed with the speed of service and also the regular updates informing me of the status of my order. But the main thing that swung it for me was the fact that your were actually able to source and deliver the product where as another company has kept me waiting saying the product was out of stock, then saying it was out for delivery and then to follow up with sorry no the product is actually obsolete and not manufactured anymore - I got a full refund -but NB the price they were charging was almost double what you charged me.

Top negative review

2 Feb 2024
 Verified review
Because FixPart is a .co.uk website, I assumed any returns would be to a UK address, especially considering how prominently they advertise their green credentials. I had a shock when they instructed me to return the part to Italy. I sent the parcel back via Evri 4 weeks ago, but FixPart have since ignored all of my emails requesting an update on this return. I feel completely ripped off.
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Reviews for FixPart.co.uk

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14 Apr 2024
 Verified review
Took weeks to fulfil the order. Price was good
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17 Apr 2024
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12 Apr 2024
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23 Mar 2024
 Verified review

New fridge seal for Bosch Fridge Freezer

When I was ordering delivery was 1 -3 days. But when I'd placed the order it became 1 to 2 weeks, but it actually took 4 weeks. Just tried to fit it, the door seal is the right size and I fitted it ok. But it just does not seal the door. The old seal is smooth on the front face, the new seal has a series of ridges along the front face. It also has a slight flap that the old seal did not have.
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Answer by FixPart.co.uk
25 Mar 2024
Good day, I am sorry to hear that the product you ordered does not fit. Based on a type number, we can determine whether a product is suitable for a specific device. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
2 Apr 2024
 Verified review
The part that was sent it absolutely useless for what was required. I had checked that the ring was appropriate for the Krups model. However, it is far too small to replace the gasket ring. I total waste of £15
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23 Mar 2024
 Verified review

In my view, extortion.

Whilst your delivery was speedy, £22.02 Inc p.p for ONE tiny 10x3.5 mm. 0 ring seal was extortionate. Please can you explain how you can justify this cost for something t hat cost you less than 5p? !!!!!
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Answer by FixPart.co.uk
25 Mar 2024
Good day, for all our shipments we charge the same amount for shipping costs. In return, you get that the parcel is delivered in good condition, adequately protected and also you get a tracking link that allows you to follow the shipment. If you have any further questions, please let us know. Bram, FixPart customer service
13 Apr 2024
 Verified review
Delay when ordered as it came from another supplier I was told and then FedEx failed to deliver 6 weeks from ordering to delivery What do you think??
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3 Apr 2024
 Verified review
No Parts ever received. You have asked for a rating, but no part has ever arrived. Actually send the parts then your rating might improve.
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4 Apr 2024
 Verified review
Product was very fake and fragile already came bent dented no way to make pipe smaller
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11 Apr 2024
 Verified review

Need more photographs and description…

More photographs and description details for products on the website.
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9 Apr 2024
 Verified review
Have not received the item yet so hard to give feed back
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Answer by FixPart.co.uk
12 Apr 2024
Good day, I am sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you about this. Bram, FixPart customer service
25 Mar 2024
 Verified review
Item still not delivered
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Answer by FixPart.co.uk
27 Mar 2024
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
22 Mar 2024
 Verified review
Still waiting for my part
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10 Apr 2024
 Verified review
Not satisfied
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17 Apr 2024
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7 Apr 2024
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22 Mar 2024
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23 Feb 2024
 Verified review

Not kept informed of shipments, slow to respond to emails.

I was informed of the first shipment, then told could not shipment 2nd door bin as out of stock, so I asked for a refund. Next email told me they had raised an investigation and would be in touch. Emailed to ask what investigation was for, the response did not hate sense so had to email again. Turns out the 2nd door bin had been despatched but I was never told this and it went missing in transit. Then received another email telling me I was being sent a free of charge door bin. Had to email to them understand what was going on. Not kept informed, slow to respond, not kept informed .
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20 Feb 2024
 Verified review

All was ok, except the price inflation!

All was ok with the parts supplied. DPD provide excellent delivery with date and time communication. What really let Fixpart down was that whist the items were described on the webpage l needed clarification from you that what I was buying was the right part. Each email despite being sent from an operator address they seemed to go to the back of the queue so clarification took 4 days. In this time the parts increased in price from £24 and £48 to circa £60 each.
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9 Mar 2024
 Verified review
I was happy to see parts available that don’t seem to be anywhere else. Unfortunately the display card I received was not correct replacement for my dishwasher
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