FixPart.co.ukReviews:
3,829 reviews in the last 12 months6,401 total reviews
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Top positive review
11 Aug 2023
Verified review
Hi
I was very impressed with the speed of service and also the regular updates informing me of the status of my order.
But the main thing that swung it for me was the fact that your were actually able to source and deliver the product where as another company has kept me waiting saying the product was out of stock, then saying it was out for delivery and then to follow up with sorry no the product is actually obsolete and not manufactured anymore - I got a full refund -but NB the price they were charging was almost double what you charged me.
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Top negative review
2 Feb 2024
Verified review
Because FixPart is a .co.uk website, I assumed any returns would be to a UK address, especially considering how prominently they advertise their green credentials. I had a shock when they instructed me to return the part to Italy. I sent the parcel back via Evri 4 weeks ago, but FixPart have since ignored all of my emails requesting an update on this return. I feel completely ripped off.
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Reviews for FixPart.co.uk
2 May 2024
Verified review
I haven’t had the item yet according to the tracking it’s still waiting in depo Liverpool
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Answer by FixPart.co.uk
6 May 2024
Good day, I am sorry to hear that you have not received your order. I see that it should have been delivered. We have contacted you to sort things out. Bram, FixPart customer service
5 days ago
Verified review
Wrong part arrived, emailed but not yet received a response!!!!
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Answer by FixPart.co.uk
5 days ago
Good day, we are sorry to hear that you did not receive the right product. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
6 days ago
Verified review
At the time of writing the part has still not been received
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Answer by FixPart.co.uk
5 days ago
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
6 days ago
Verified review
Your sending a feed back before I even got the parts
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Answer by FixPart.co.uk
5 days ago
Hello, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery has been slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
27 Apr 2024
Verified review
I had to pay extra postage upon arrival
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9 days ago
Verified review
My items have yet to arrive.
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Answer by FixPart.co.uk
8 days ago
Good day, I am sorry to hear that you have not yet received your order. I see that it is still on its way. We have sent the tracking that allows you to follow the shipment. Bram, FixPart customer service
5 days ago
Verified review
Poor
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2 days ago
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9 Apr 2024
Verified review
Don't promise delivery that can't be met!
Promised 1 to 3 day delivery which was not met. I ordered the part which was a replacement and not original part which I accepted despite at a premium price.I queried the lack of delivery after 4 days to be pointed back to DPD Tracking which I had seen and indicated that the order had not been received. Arrived after a week. Was not aware the part was from France so could not be delivered in the promised timescale.
If I had been told a week at the outset I would have been ok with this rather than getting frustrated!
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16 Apr 2024
Verified review
Fixpart UK is not a UK company
Fixpart call themselves a UK company, they are it seems based somewhere French speaking. No problem, except my order was held in customs for 3 days which meant it took nearly a week to get here.
The description and photo of the part was very poor. I only knew I had ordered the right part when it finally arrived.
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5 Apr 2024
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The part arrived safely but it did not fit the appliance . I wished to return it to you and you asked for a photo of the model number of the fridge freezer. Since then I have had great difficulty in getting a valid email number from you to send the photo and zero response from you despite many requests.
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11 Apr 2024
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Not the Best Experience
Part to longer than stipulated on the website to arrive and communication was very poor. Despite using the online contact feature twice I had no reply to my query.
The part that arrived was correct and packaged well.
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27 Mar 2024
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Improve Customer communication
Need for communication from Fix part to customer if product is severely delayed with being imported, otherwise the customer thinks they have paid for the product, receives nothing and it ends up being a dispute.
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14 Apr 2024
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It took around 3 months for the part to arrive apparently due to back order
I would use your company again and promote to others but a shorter time scale would of helped
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6 Apr 2024
Verified review
Expensive and package was very damaged on arrival. Bearing in mind I paid over £50 they could have put more effort into safe packaging. Luckily the item was not damaged.
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23 Mar 2024
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Delivery. Ordered a week ago and “is still in our system”. Turns out it comes from France and took 2 days to be handed to the courier.
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JN
Jacqueline N.
Redhill
29 Mar 2024
Verified review
There was no Allan key to unscrew broken part and attach new one. It it is not an ordinary screw so I will have to try and source one.
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12 Apr 2024
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I accepted the premium price but...
I accepted the premium price over other suppliers for a 'next business day' part but it took 4 days and came from France!
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26 Mar 2024
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Extortionately expensive for one screw and postage even worse!
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14 Apr 2024
Verified review
Took weeks to fulfil the order. Price was good
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