FixPart.co.ukReviews:
3,856 reviews in the last 12 months6,314 total reviews
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Top positive review
11 Aug 2023
Verified review
Hi
I was very impressed with the speed of service and also the regular updates informing me of the status of my order.
But the main thing that swung it for me was the fact that your were actually able to source and deliver the product where as another company has kept me waiting saying the product was out of stock, then saying it was out for delivery and then to follow up with sorry no the product is actually obsolete and not manufactured anymore - I got a full refund -but NB the price they were charging was almost double what you charged me.
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Top negative review
19 May 2023
Verified review
Unfortunately I needed a part for my tumble drier and FIXPART advertised it as 'in stock' for immediate dispatch with a 1-2 working day delivery period. Once I ordered it and paid for it I got an email from a French courier saying that the item was being prepared for delivery. I contacted the FIXPART and was advised that the part was not in stock in the UK and was dispatched from a warehouse in Europe. I have been following the tracking, and the item has been (and still is) sitting in a depot in England for the past few days, labelled now as 'Parcel in Transit'. I feel I was misled by the 'in stock' status and the website description of '1-2 working days' delivery. I appreciate this is a minor incovenience not having a drier, but it's a hassle with kids and work uniforms to get dried. Cant recommend FIXPART on this basis.
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Reviews for FixPart.co.uk
20 Jan 2024
Verified review
Took months to arrive and wrong part
Took months to arrive, and when it finally arrived it was the wrong part. I emailed asking for the right part and they said they don't have it, and I had to send my part back to get a refund (which I had to pay postage on). Also only communication came fron noreply emails, very frustrating
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22 Jan 2024
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Ordered part on 13/01/24 saying it was in stock 1-3 day delivery and I am still waiting for the part to arrive.22/01/24. Couldn’t wait any longer so had to make other arrangements so if the part does eventually arrive then it will be returned for a full refund.
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18 Jan 2024
Verified review
Was told my parcel would arrive within 1-3 days. I needed the part urgently but more than a week later I'm still waiting for that delivery. Was charged £7 for delivery.
No one to call, only robots! Will NOT use them again.
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Answer by FixPart.co.uk
19 Jan 2024
Good day, I am sorry to hear that you did not receive your order on time. I see that there was indeed some delay because the product was out of stock. Our sincere apologies for that. I see that your order has now been delivered. If there is still something wrong, please let us know. Bram, FixPart customer service
20 Jan 2024
Verified review
Beware!!!!
Item ordered which was the correct part according to their website does not fit tumble dryer and I will be charged £9 to return the item. Absolute con and waste of money, wish I had read the other reviews before ordering.
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20 Jan 2024
Verified review
As it has been over a week and I have not received my order I am sure it is applicable. When will my order be dispatched to my address which is by the way No 39. Not 39 39 Sonning Drive.
Mike Langford
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22 Jan 2024
Verified review
Arrived broken
I've ordered water tank when I was on my holidays, after coming back I was excited to replace it and have my coffee again, unfortunately part arrived broken and I'm unable t ok return nor replace it.
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21 Jan 2024
Verified review
wrong part supplied despite correct model number being supplied. have now got to return it for a refund, and i have lost this customer repair as they wil not wait any longer.
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Answer by FixPart.co.uk
23 Jan 2024
Good day, we are sorry to hear that you did not receive the right product. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
30 Jan 2024
Verified review
Only sent me one hinge as opposed to a pair so not much help as you need a pair to fit a door and they didn’t specify that the hinges were sold each and not as a pair
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Answer by FixPart.co.uk
31 Jan 2024
Good day, All our products are delivered as pictured on the website. If you have any questions about the correct product, please let us know. Bram, FixPart customer service
23 Jan 2024
Verified review
How can you rate a produce that hasn’t been arrived? £7 delivery charge with the 1-3 guarantee and it still not here after 8 days. Will not be using you again.
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Answer by FixPart.co.uk
24 Jan 2024
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
26 Jan 2024
Verified review
Your advert said instock 1 to 3 days delivery I received my order 8 days after paying.I am not very impressed
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28 Jan 2024
Verified review
I bought a Samsung power adaptor for a Soundbar and received what seems to be a shevel puller
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Answer by FixPart.co.uk
31 Jan 2024
Good day, I'm sorry to hear that. We have reshipped the product to you free of charge. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
31 Jan 2024
Verified review
Can not rate the part as I still have not received it to date 31 Jan Ordered on 23 Jan.
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Answer by FixPart.co.uk
1 Feb 2024
Good day. I am sorry to hear that you have not yet received your order. I see that it is still on its way. We have sent the tracking that allows you to follow the shipment. Bram, FixPart customer service
22 Jan 2024
Verified review
Put in fridge freezer code and ordered tray didn’t fit told my error not impressed
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Answer by FixPart.co.uk
23 Jan 2024
Good day, I'm sorry to hear that. We have sent the return instructions so you can return the product. It may have ended up in your spam, so please check there too. Bram, FixPart customer service
18 Jan 2024
Verified review
it is a job to rate you when I am still waiting for the part to be delivered ?
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Answer by FixPart.co.uk
19 Jan 2024
Good day, I am sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you about this. Bram, FixPart customer service
26 Jan 2024
Verified review
Bad communication and late delivery would not recommend
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22 Jan 2024
Verified review
I’m still waiting for my order. 7 days already.
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27 Jan 2024
Verified review
You can improve by sending the right part.
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Answer by FixPart.co.uk
29 Jan 2024
Good day, we are sorry to hear that you did not receive the right product. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
14 Jan 2024
Verified review
Deliver the item that has been paid for!!!!
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15 Jan 2024
Verified review
Get on top of your packing process.
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13 Jan 2024
Verified review
Did not meet delivery window time
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Answer by FixPart.co.uk
15 Jan 2024
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service