FixPart.co.ukReviews:
3,829 reviews in the last 12 months6,401 total reviews
Good
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Top positive review
11 Aug 2023
Verified review
Hi
I was very impressed with the speed of service and also the regular updates informing me of the status of my order.
But the main thing that swung it for me was the fact that your were actually able to source and deliver the product where as another company has kept me waiting saying the product was out of stock, then saying it was out for delivery and then to follow up with sorry no the product is actually obsolete and not manufactured anymore - I got a full refund -but NB the price they were charging was almost double what you charged me.
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Top negative review
2 Feb 2024
Verified review
Because FixPart is a .co.uk website, I assumed any returns would be to a UK address, especially considering how prominently they advertise their green credentials. I had a shock when they instructed me to return the part to Italy. I sent the parcel back via Evri 4 weeks ago, but FixPart have since ignored all of my emails requesting an update on this return. I feel completely ripped off.
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Reviews for FixPart.co.uk
16 Aug 2023
Verified review
Get a phone contact number, or respond to emails terrible service
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6 Jan 2024
Verified review
Grill element arrived destroyed, was not packaged appropriately
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1 Jan 2024
Verified review
The part arrived as scheduled but doesn’t work.
The delivery was fine. Once the part was fitted it didn’t work.
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Answer by FixPart.co.uk
2 Jan 2024
Good day, I am sorry to hear that the product you ordered does not fit. Based on a type number, we can determine whether a product is suitable for a specific device. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
8 Dec 2023
Verified review
Expensive very poor quality product...Won't be using again !
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11 Sept 2023
Verified review
Anything you do must be an improvement on your present service
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12 Dec 2023
Verified review
I haven’t received my item yet so I can’t give any feedback
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Answer by FixPart.co.uk
13 Dec 2023
Good day, I'm sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you about this. Bram, Customer Service FixPart
10 Aug 2023
Verified review
Took to long for delivery for a expensive delivery charge.
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27 Dec 2023
Verified review
Difficult to review considering it has not yet arrived. 🙁
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Answer by FixPart.co.uk
29 Dec 2023
Good day, I am sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you about this. Bram, FixPart customer service
29 Aug 2023
Verified review
WAITED 2 WEEKS FOR A PART AND YOUR WEDSITE WAS OF NO HELP
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Answer by FixPart.co.uk
5 Sept 2023
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Michèle, FixPart customer service
29 Dec 2023
Verified review
Do not ask for a review before the item actually arrives
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27 Dec 2023
Verified review
Annoyed
1to3 days delivery we waiting 8. Then wrong item sent. 😡
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31 May 2023
Verified review
First DELIVER THE SPARE PART
Second REPLY TO EMAILS
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Answer by FixPart.co.uk
5 Jun 2023
Good day, I am sorry to hear that you have not received your order. I see that it should have been delivered. We have contacted you to sort things out. Michèle, FixPart customer service
11 Oct 2023
Verified review
Still haven't got my item and no useful information
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Answer by FixPart.co.uk
12 Oct 2023
Good day, I am sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you about this. Juliette, FixPart customer service
30 Aug 2023
Verified review
Improve your customer service and delivery service
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Answer by FixPart.co.uk
5 Sept 2023
Good day, I am sorry to hear that you are not satisfied. The order should have been delivered. We have contacted you to be able to help you. Michèle, Customer Service FixPart
3 Jan 2024
Verified review
Description doesn't explain that this isn't a pair
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Answer by FixPart.co.uk
4 Jan 2024
Good day, All our products are delivered as pictured on the website. If you have any questions about the correct product, please let us know. Bram, FixPart customer service
10 Nov 2023
Verified review
Still waiting for my parcel
Im still waiting for my parcel - 1 week late
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AS
Alan S.
bowness
28 May 2023
Verified review
Not say you have stock when you don't have it
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Answer by FixPart.co.uk
31 May 2023
Good day, I am sorry to hear that you did not receive your order on time. I see that there was indeed some delay because the product was out of stock. Our sincere apologies for that. We have contacted you to give you more information about the delivery date. Michèle, FixPart customer service
14 Jan 2024
Verified review
Deliver the item that has been paid for!!!!
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4 Sept 2023
Verified review
The order has not yet been received!!!!!
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Answer by FixPart.co.uk
5 Sept 2023
Good day. I am sorry to hear that you have not yet received your order. I see that it is still on its way. We have sent the tracking that allows you to follow the shipment. Michèle, FixPart customer service
16 Dec 2023
Verified review
The part I ordered has not turned up...
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Answer by FixPart.co.uk
18 Dec 2023
Good day, I am sorry to hear that you have not received your order. I see that it should have been delivered. We have contacted you to sort things out. Bram, FixPart customer service