FixPart.co.ukReviews:
3,829 reviews in the last 12 months6,401 total reviews
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Top positive review
11 Aug 2023
Verified review
Hi
I was very impressed with the speed of service and also the regular updates informing me of the status of my order.
But the main thing that swung it for me was the fact that your were actually able to source and deliver the product where as another company has kept me waiting saying the product was out of stock, then saying it was out for delivery and then to follow up with sorry no the product is actually obsolete and not manufactured anymore - I got a full refund -but NB the price they were charging was almost double what you charged me.
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Top negative review
2 Feb 2024
Verified review
Because FixPart is a .co.uk website, I assumed any returns would be to a UK address, especially considering how prominently they advertise their green credentials. I had a shock when they instructed me to return the part to Italy. I sent the parcel back via Evri 4 weeks ago, but FixPart have since ignored all of my emails requesting an update on this return. I feel completely ripped off.
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Reviews for FixPart.co.uk
22 Nov 2023
Verified review
Wrong item sent and refusing to refund or replace at no cost
Wrong item sent but Fixpart will not refund or replace at no cost - which is against the law.
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Answer by FixPart.co.uk
24 Nov 2023
Good day, I am sorry to hear that you are not satisfied. If you want to return a product and it was ordered incorrectly, the return costs are at your expense. However, we will refund you the cost of the return shipment. If you still have questions about this, please let us know. Bram, FixPart customer service
30 Oct 2023
Verified review
You can improve by sending my item out to me the money came out of my account quick enough
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Answer by FixPart.co.uk
31 Oct 2023
Good day. I am sorry to hear that you have not yet received your order. I see that it is still on its way. We have sent the tracking that allows you to follow the shipment. Juliette, FixPart customer service
27 Oct 2023
Verified review
Frustrating experience. I am unable to answer since the item ordered has failed to arrive
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23 Sept 2023
Verified review
Pipe is missing from my order, with no explanation why. They took the money quick enough
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26 Dec 2023
Verified review
very disappointing. Poor communication, and wrong description of items. Very expensive
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Answer by FixPart.co.uk
29 Dec 2023
Good day, I'm sorry to hear that. We have sent the return instructions so you can return the product. It may have ended up in your spam, so please check there too. Bram, FixPart customer service
4 Dec 2023
Verified review
Actually provide the item ordered. Item has still not arrived after couple of months.
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Answer by FixPart.co.uk
6 Dec 2023
Good day. I am sorry to hear that you have not yet received your order. I see that it is still on its way. We have sent the tracking that allows you to follow the shipment. Bram, FixPart customer service
6 Nov 2023
Verified review
Still waiting for part of my order and awaiting a response from customer service team
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Answer by FixPart.co.uk
8 Nov 2023
Good day, I am sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you about this. Bram, FixPart customer service
31 Oct 2023
Verified review
Sent the wrong part & have not responded to query about getting the correct one.
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Answer by FixPart.co.uk
1 Nov 2023
Good day, I am sorry to hear that the product was not delivered in good condition. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
20 Dec 2023
Verified review
It is very hard to review product I have never received?!!!
And unable to track
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Answer by FixPart.co.uk
22 Dec 2023
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
29 Sept 2023
Verified review
Quicker response, quicker refunds, sending the correct parts on the first place
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1 Dec 2023
Verified review
Not arrived.
It was due on Monday last, but tracking says it's still in France 4 days later.
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Answer by FixPart.co.uk
4 Dec 2023
Good day. I am sorry to hear that you have not yet received your order. I see that it is still on its way. We have sent the tracking that allows you to follow the shipment. Bram, FixPart customer service
18 Jan 2024
Verified review
it is a job to rate you when I am still waiting for the part to be delivered ?
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Answer by FixPart.co.uk
19 Jan 2024
Good day, I am sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you about this. Bram, FixPart customer service
7 Sept 2023
Verified review
Door shelf was wrong size
even though the website said that it was compatible.
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18 Jul 2023
Verified review
Non- delivery and no recourse. …
Send more accurate information and provide a customer services phone number
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Answer by FixPart.co.uk
19 Jul 2023
Good day. I am sorry to hear that you have not yet received your order. I see that it is still on its way. We have sent the tracking that allows you to follow the shipment. Bram, FixPart customer service
13 Jun 2023
Verified review
Not received my delivery & no form of…
Not received my delivery & no form of contact even after emailing them
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Answer by FixPart.co.uk
14 Jun 2023
Good day. I am sorry to hear that you have not yet received your order. I see that it is still on its way. We have sent the tracking that allows you to follow the shipment. Michèle, FixPart customer service
28 Nov 2023
Verified review
Promised next day delivery paid for it and product turns up 6 days later
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12 Sept 2023
Verified review
Sent wrong part and I have to pay to return it will not deal with again
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21 Nov 2023
Verified review
1-3 day delivery is actually 3 weeks and still no delivery or refund
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29 Sept 2023
Verified review
Item shipped 9 days ago, nothing received by me. So not satisfactory
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12 Sept 2023
Verified review
Sent wrong part and I have to pay to send it back! Do not recommend
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