FixPart.co.ukReviews:
3,829 reviews in the last 12 months6,401 total reviews
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Top positive review
11 Aug 2023
Verified review
Hi
I was very impressed with the speed of service and also the regular updates informing me of the status of my order.
But the main thing that swung it for me was the fact that your were actually able to source and deliver the product where as another company has kept me waiting saying the product was out of stock, then saying it was out for delivery and then to follow up with sorry no the product is actually obsolete and not manufactured anymore - I got a full refund -but NB the price they were charging was almost double what you charged me.
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Top negative review
2 Feb 2024
Verified review
Because FixPart is a .co.uk website, I assumed any returns would be to a UK address, especially considering how prominently they advertise their green credentials. I had a shock when they instructed me to return the part to Italy. I sent the parcel back via Evri 4 weeks ago, but FixPart have since ignored all of my emails requesting an update on this return. I feel completely ripped off.
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Reviews for FixPart.co.uk
5 Jan 2024
Verified review
you could start by sending the item I paid for
or at last give some tracking if it has still not reach the British isles
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25 Dec 2023
Verified review
Bit disappointed both the parts don’t fit, anybody I can talk to or somebody can call me back on my mobile (07956) 090555.
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1 Aug 2023
Verified review
Ordered over two weeks ago still not received anything , messaged no reply , do what you say? Delivery in two working days
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Answer by FixPart.co.uk
2 Aug 2023
Good day, I am sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you about this. Bram, FixPart customer service
29 Jul 2023
Verified review
Wrong part sent even though correct model number entered. Customer service so slow to respond and do not resolve issues
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Answer by FixPart.co.uk
31 Jul 2023
Good day, I am sorry to hear that you did not receive the correct product. We have sent you the instructions that will allow you to return the product. It may have ended up in your spam, so please check there too. Bram, FixPart customer service
6 Dec 2023
Verified review
despite lengthy online discussion of the part I required, the item, when it arrived was completely wrong, and useless.
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Answer by FixPart.co.uk
7 Dec 2023
Good day, we are sorry to hear that you did not receive the right product. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
29 Oct 2023
Verified review
Part ordered - Oven door glass panel
Part ordered, wrong part deliovered, still trying to return part, no way of call the team
really very poor experience
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Answer by FixPart.co.uk
30 Oct 2023
Good morning, we are sorry to hear that you did not receive the correct product. We have sent you instructions on how to return the product. It may have ended up in your spam, so please check this as well. Juliette, FixPart customer service
15 Jul 2023
Verified review
Delivery was totally unacceptable. Hope I never need anything urgently, if so, will not use this supplier ever again.
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Answer by FixPart.co.uk
17 Jul 2023
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart Customer service
27 Dec 2023
Verified review
Still haven’t received order which states 1-3 day delivery, so had no working oven for Christmas as still isn’t here
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Answer by FixPart.co.uk
29 Dec 2023
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
12 Dec 2023
Verified review
I was so disappointed when I only received one of these brushes in the packet as as it was website was misleading.
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Answer by FixPart.co.uk
14 Dec 2023
Good day, All our products are delivered as pictured on the website. If you have any questions about the correct product, please let us know. Bram, FixPart customer service
18 Sept 2023
Verified review
Awful experience. Emails not responded to. Bad customer service and over double the length wait time on delivery.
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16 Sept 2023
Verified review
Despite using website part look up service by reg plate it doesn’t fit
We entered the reg plate to order a replacement wing mirror glass. Took over a week to arrive and it too small
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6 Nov 2023
Verified review
Atrocious customer service - just give you the runaround till you get fed up and don’t bother trying any more.
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9 Sept 2023
Verified review
I haven't received my item after being told it would be here Thursday and I can't do any washing till then.
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29 Aug 2023
Verified review
Product never came and no one got back in touch with me after I've sent email complaining and no reply
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Answer by FixPart.co.uk
5 Sept 2023
Good day, I am sorry to hear that you have not received your order. Unfortunately, I can't yet see any message from you about your order. In fact, I see that it should have been delivered. We have contacted you to sort things out. Michèle, FixPart customer service
27 Dec 2023
Verified review
My part arrived broken and I emailed them with photos of broken part and did not receive any response
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Answer by FixPart.co.uk
29 Dec 2023
Good day, I am sorry to hear that the product was not delivered in good condition. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
20 Sept 2023
Verified review
Try sending my order out. Why am I being asked to review something when I'm still waiting on delivery?
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12 Dec 2023
Verified review
Supply complete parts, and get a decent team to reply to these issues - too useless slow never again.
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Answer by FixPart.co.uk
13 Dec 2023
Good day, All our products are delivered as shown on the website. If you have any questions about the right product, please let us know. Bram, Customer Service FixPart
3 Oct 2023
Verified review
Do Not Trust These Guys- They sent the wrong part labelled as…
They sent the wrong part labelled as USB and it was just a random laptop power plug no USB at all
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Answer by FixPart.co.uk
9 Oct 2023
Good day, I am sorry to hear that you did not receive the correct product. We have contacted you to look for the correct product. Juliette, Customer service FixPart
7 Jul 2023
Verified review
Don’t lie about delivery times.
Issue refunds quickly for ordered products that have not areived.
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Answer by FixPart.co.uk
11 Jul 2023
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
9 Jan 2024
Verified review
Possibly badly packed or courier mishandled but replacement part totally smashed when received!
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